You just have to call. I called and said the other 2 in my room don't drink could I please get UBP for me and refreshmentfor the other 2. I didn't give a medical excuse. The agent said no problem. He just had to put it through as an exception request, implying that it had to escalate to be approved but he took my card info to charge it. It didn't post to my account for a few days but it went through no problem.