Jim D

2 hours ago, PG Cruiser said:

There is a form in the room that you fill out.  I think you can also call a number to order

https://www.royalcaribbeanblog.com/2017/02/16/spotted-stateroom-mini-bar-order-form

Is this still the case?  This was in 2017? 

2 hours ago, Pooch said:

What crusieplanner verison is that?  Mine looks nothing like that? 

2 hours ago, emmef said:

You can buy a case of water through the Cruise Planner and have it delivered to your room.  Cruise Planner (royalcaribbean.com)

 

I’ve looked a dozen times under every two and there is no where on my cruise planner to purchase water. 

2 hours ago, WAAAYTOOO said:

The only beverage package that includes canned soda is the DBP.  All they are obligated to give you with the Refreshment or Soda packages is fountain sodas.

I don’t care if I have to buy it.  But there has to be a way to buy soda and water for my room 

8 minutes ago, PG Cruiser said:

The only way to have canned soda in your room without having to carry it is to have them stock the mini bar, which is an additional purchase.

Which is perfectly fine.  How does one go about doing that? 

3 minutes ago, Pooch said:

There is a water (Dasani) package that appears in my CP under beverage packages, last item on the list.  As to soda, if you have a drink package, just ask for a can at the bar.  Most have some cans & then take it to your stateroom.  Repeat as often as necessary to get however much you require.

Hmm - Not finding any water on my CP - odd because you are the second person that told me about it..  Good to know they offer cans of soda - I thought they only offered fountain soda at the bar.  - Thanks!

8 minutes ago, AshleyDillo said:

You have to carry on water and soda. It can't be checked through to your room.

There should be water packages available in the Cruise Planner to pre-purchase. As for soda, you might as well pay as you go for the prices they charge you on the gifts page.

As I said I do not have the ability to carry them on - I have a drink package so I am fine for soda throughout the day - I just want cans of soda and bottled water in my room.  There is nothing on the cruise planner that says I can buy it anywhere.  That is why I am wondering is there a way to purchase beforehand or onboard to have them delivered to my room. 

I apologize if this was already covered somewhere else.  But I am doing a B2B on two different ships solo - so I wont be carrying a lot with me except my luggage and carry on and my chances to go to the store before-hand are limited.  But, I was wondering is it possible to have bottled water and soda delivered to your room.  I understand you can carry it on but that is just not going to be possible for me.  I know that drinks in your room are not part of my drink package.  I thought I read somewhere you can order it thru Royal gifts - however anytime I have tried to access that page it never works for me.  Is there some sort of package I can buy before-hand or onboard to have water and soda in my stateroom fridge?

36 minutes ago, Jayne said:

Since Royal Caribbean changed the cruise planner layout I cannot find where to cancel an excursion reservation. Anyone who can help please? Thank you 

Let me know if that doesn’t help.  I’ve had to cancel a bunch. 

Go to your calendar, scroll down to that day. And listed under the excursion is a button to modify or cancel.  

32 minutes ago, Matt said:

It's a fair question, and the only answer I have is you could buy it and hope that email a few days before you sail.  Make a reminder to cancel 2-3 days before your cruise in case you don't get it or don't like the email.

On a separate note.  You are a very good writer from reading all your blog stories!

Anyone on a recent cruise,  do you have a compass with classes listed?  Or know if you had to wear masks in the fitness center.  When my folks were in Alaska. No one was made to wear masks in the fitness center???  But get very conflicting info via customer service.  And it makes a difference when purchasing fitness classes prior to being onboard.  If you cancel onboard the most you will get is obc.

Everyone is still missing the point.  How do I know which key program I am paying for if the description on the cruise planner never changed but about 6 weeks ago I got an email about the changes and the cruise planner never updated.  Which one do I have. Because customer service is zero help.  

Prices just dropped again on balcony and ocean view.  Saved another $72 off my balcony.   Today would be a good day to call RCL if you want to save a few extra bucks off your booking.  Refund is to my CC not onboard credits.  

On my cruise planner the description never changed for my sailing.  Just like it the itinerary never changed on the sale side of things. I only got the email notification that the key was changing. So how the heck am I supposed to know which key I have? 

Wait did some of the key benefits change back to what they were prior to the changes about a month ago?  I’m confused.  And did not get any email about it 

5 minutes ago, Hagar said:

Spinning was $20 per session on Symphony.

Even though I was paying for everything on this run, dear wife didn't want to cheat on her Peloton back home

I signed up thru the travel planner for a pack of 3 classes I think it was in the low $30's when it was on sale.  And I know all about the Peloton a good friend of mine works in product development for them and is one of their trainers as well.  I however have not made the switch over to it 

3 minutes ago, KristiZ said:

Yes, I did see one spin class with like 6 people. Most of them were jazzersizery though. 

Spinning I am all for!  I do not think I am coordinated for anything jazzersizery though... haha I would fall overboard or in the pool.   BUt thanks for the info

45 minutes ago, KristiZ said:

Earlier this month on Serenade they simply held all the fitness classes out on the pool deck, so no masks required. This was easy because of the low passenger count.

What fitness classes did they hold outside?  Spinning by anychance?

20 minutes ago, bigmoose7563 said:

I believe there is no need to wear a mask once inside the fitness center because it is a vaccinated only space

This is what I thought - but you can never get the same answer from customer service. 

For anyone that has recently sailed - has anyone taken any of the fitness classes?  I have heard different things about spinning in particular - RCL website states that you do not have to wear your mask if it is likely to get wet/damp.  I would imagine by doing an intense fitness class it would get wet.  I have been told two different things by customer service - that in the fitness center itself you have to wear a mask - but not in an intense class and the other was yes regardless of an intense class and it getting wet you still have to wear it?

After everyone's kind words and suggestions I am working with a nice gentlemen in the executive office.  I will update everyone on what the final outcome is.  Again, I totally appreciate everyone's support on this.  Happy cruising everyone!!! 

22 hours ago, pcvchristine said:

I feel like the “normal” apology for when something goes wrong on the ship is a bottle of wine/champagne in the stateroom, or some chocolate covered strawberries. Thinking of something more significant than that, but not outrageous… I’d say asking for a complementary dining experience or some onboard credit would not be out of the question. 

Thanks Christine - I wrote the executive person I am working with a rather lengthy email with possible suggestions - basically saying that certain things were bad customer service indeed and can be made up for but nothing no matter what is offer will totally get rid of the discrimination part especially in 2021. However, I appreciated his kind words, his willingness to work with me, his sincerity to try and do whatever he can to make my vacation enjoyable.   

14 minutes ago, AshleyDillo said:

I don't know that I would expect anything more than a sincere apology and a promise to do better. There isn't really a way for them to prove to you that they are taking it seriously enough to effect the change needed to prevent this from happening to someone else in the future. 

They shouldn't be putting it on you to decide what's an acceptable token for the apology. They should have proactively offered you something specific for the trouble. 

My response would be that I expect them to push for more diversity training for the phone reps and I would accept OBC for the upcoming cruise(s). That way you can decide how/what you use it on. 

The OBC isn't what is going to make this right. Proving that they corrected their mistakes at the corporate and phone rep levels is what truly makes this right.

Ashley. Thank you kindly for your input.  I agree that I will never know if taken seriously at an internal level.   And you are right.  How does one make anything like that right?  He did offer one or two suggestions but went on to say he is also open to more input from me. I don’t know what is appropriate.   Can’t very well say the grand suite and run of the boat, lol.  

Hello everyone;

just wanted to follow up.   I have been in contact with someone from the executive office.  Very nice guy.  He advised me that they would investigate the matter because of its serious nature and provide retraining or other options to individuals involved.  He wanted to know what they could do to make this right by me. I said I felt like I was being put on the spot and if he could email me with a list of suggestions that he thought appropriate.  I got an email back later that even thanking me for taking the time to speak to him and he would look into things that were available on my sailingS as I am doing a b2b and get back tome. 
 

Received an email last night with some very limited suggests.  The subject line only referenced my first sailing. Although in the email he seems to switch between stuff for sailing vs sailings.  And mentioned that if the very limited things he offered were not to my liking then he was open to suggestions.

So I am asking for a little help.  First do you think it’s wrong to ask for something and have it applied to both sailings instead of just one or do you think he may have misspoke?  But since I have never faced any homophobic discrimination in my life by a company, what are some things you think it would be appropriate to suggest or ask for, without sounding entitled.  My main thing yo him was I just had a bad taste in my mouth about this whole trip now and didn’t want to be on the fence about going or not going.  And not having that bad taste hang in my mouth throughout the vacation. I did not tell him this part but I also don’t want to let them offer something subpar for the situation and just skate on by like none of this occurred.  I haven’t cruised in such a long time and never been in his position so yes I believe they should make it right  but don’t know what’s offerable and what is appropriate   

thanks everyone