I sincerely apologize for the length, it is hard to explain this without fully explaining! But we could use some folks experienced with RCL to help us with this puzzling problem.
My parents cruised very early, in the 1970’s and sometimes took us with them (wasn’t a ton of fun back then if you were under 30!). As an adult we continued that tradition between major life events and our education. I have cruised most often on Disney, Holland America, and Norwegian. However, I have never personally sailed on RCL... that will change in fall 2018 when we will take our very first RCL cruise on the Allure! We have been super excited as we booked this late to sandwich between or NCL Cruise last June and one booked for next Jan. So I dug in, as I do, to researching excursions, learn about the ship, and try to figure the details after making the purchase only a short time back.
But my excitement is now dropping like a lead ball. First, I had a couple of questions that I had not been able to find the answers and so on two occasions in the last weeks sent a message via “contact us” at the RCL site; while I received the auto reply, there has been nothing since on either. Then after researching the excursions, I put two in the cart at the NCL site (this was last Monday). But my husband and both work long hours and he has a long commute as well, so with that and checking on my sister who had surgery that morning, there was not enough time to go over them with my husband before lights out. When we got home from work Tuesday, I went over them with him and went to check out and my cart was empty. That was not the shop, the shot came when suddenly one excursion had jumped by $10 for both of us and the other had jumped by $22 overnight! In my years cruising I had not come across that before. So, I called RCL - I polite and explained the issue.
But in response I encountered a young man who was not only rude, but also condescending and mocking. He said there had been a notification that there was a “sale” Sat-Mon and now it was off. I told him that I went in via a page other than the splash page, but on the excursion descriptions / cart items there was *nothing* about the price being a sale price and nothing about it being time limited. While I was exhausted Monday night, we most surely could have managed to stay awake a relatively brief time to save $30+! But I could not have known. When I told the representative that he said something like “well everyone else saw it, they were calling all weekend, do you think it didn’t show up on your computer alone?” He followed that with a comment that he could “submit a ticket to technical support” to report the lack of the notice/ads on my computer (only, per this rep). It was pointless, that was clear, so I hung up rather than deal with him longer.
We have spent quite a lot of money on s large suite for this cruise, we really wanted to see what the RCL experience would be compared to the others. While I definitely did not and do not expect to be treated in any special way, I was stunned to be treated as if I were not even worthy of basic human respect. And the rep was wrong, there were *absolutely no notices* on the two excursions that we wanted - not a single indication that the price was a temporary or a sale price (on either the Amiga Island Experience or the Perla Community volunteer project). FYI - I also had written a message about this situation (my 3rd in 3 weeks) - but given that I have had zero response from the first two, I have to assume there is not anyone reading those that cares much.
Sorry to unload, but I am so angry. Right now I am so sorry that we booked with RCL. I am 58 years old and since I have worked in mental health for the last 30 of that I have seen and heard quite a lot. Despite that, I was completely taken aback by the attitude and commentary that I heard on the phone call to RCL yesterday. If anyone has s suggestion as to how I might reach someone at RCL other than this kind of representative I would very much appreciate it. Maybe RCL really has so much business they don’t care if they lose us as guests, but it is rally beginning to seem that we may end our relationship with RCL before it has even begun.
The Beeze 🙂