Bit of a frustrating situation with Royal Caribbean, hoping someone here can help and also looking to see if anyone else was affected.
On November 1st, I booked a 7-night cruise for my wife and I. Nov. 21, 2020 Symphony of the Seas.
Total cost (with taxes + grats): $1254.08 CDN
$530 deposit paid.
Base fare was $299/person
Now, this seemed like a very good deal, and possibly a price mistake, but not completely unreasonable - there are some 6/7 night itineraries within the ballpark. So I booked, direct via RCL website.
I didn't hear anything for about a week, until yesterday when I got an email with a new invoice. My new total cost: $3468 - almost triple what I booked! I got no explanation with it, just their generic "your invoice attached email".
I had to follow up with an agent I had been emailing + their call centre, where they explained there was a "glitch" when I first booked and the price was wrong, so they had repriced every booking on that sailing. Essentially, the website was wrong, so they re-booked me at the "proper" price without asking.
So I've been chatting primarily with their Twitter supper (also emailed the guest relations VP on the contact list from this site, but no reply) to try to get them to honour the original price. They said that they are "able to change the price at any time". However, I am not convinced this is true - isn't this a violation of my cruise contract?
They cited section 16 of this: https://t.co/qEH6fiAgbn?amp=1
We may revise the pricing for the products and services we offer. When you place your order, we may estimate the tax and include that estimate in the total for your convenience. The actual tax amount that will be applied to your order and charged to your payment method may differ from the estimate provided.
However, with the way this is worded, I don't think this applies to booked & confirmed cruises. This is no longer a product “offered”. This is a purchased product - the "offered" product and terms have been accepted and agreed upon. Our consumer agreement is now bound by the cruise ticket contract, found here: https://www.royalcaribbean.com/content/dam/royal/resources/pdf/cruise-ticket-contract.pdf
In this, I don't see anything allowing for price increases outside of fuel/other surcharges. This seems to be confirmed here: https://www.royalcaribbean.com/faq/questions/price-change-information
They can technically cancel a cruise for any reason, but that's not what they did - this increased the price, after I had locked into a consumer agreement/contract with them. This seems, at least to me, to be a breach of contract.
Any insight/feedback/help would be so appreciated. Really was looking forward to taking my wife on this, and I don't think we can afford the increase.