LandstromCruise

Some good news to report. While we were waiting for the freeloaders to get ready, Hubby and I ventured down to the front desk again. A different manager was on duty so we asked to speak with him and hopefully get another perspective. Oh my, talk about night/day difference! This manager was awesome!
After we explained the situation to him, he asked to see the voucher in my app, and that was it. He said he will remove the charge for the second night, no problem. We were stunned. Hubby and I were like, “This is exactly the way it should have played out yesterday!” Anyway, still won’t be totally relieved until we see the bill tomorrow, but I am pretty sure it’s resolved. But the manger this morning told us not to worry, it will not show up on the bill tomorrow. 

Now THAT is customer service. Glad you found the A person instead of whoever you were dealing with last night. 

I always love the responses of our system won’t allow it. That’s their BS response for we don’t want to do it and aren’t just going to say it. There’s always a way to take care of the customer. I’ve been in hospitality for 30 years. You should definitely get a free night and they should let you keep the voucher for another free night 

That luggage will increase once hubby buys his own flowrider board and has to start taking it 😂

You are so patient. I would have been making as much noise as possible saying, oh I’m sorry did I wake you 😂😂

You are so patient. I would have been making as much noise as possible saying, oh I’m sorry did I wake you 😂😂

You are so patient. I would have been making as much noise as possible saying, oh I’m sorry did I wake you 😂😂

Now THAT is customer service. Glad you found the A person instead of whoever you were dealing with last night. 

You are so patient. I would have been making as much noise as possible saying, oh I’m sorry did I wake you 😂😂

I always love the responses of our system won’t allow it. That’s their BS response for we don’t want to do it and aren’t just going to say it. There’s always a way to take care of the customer. I’ve been in hospitality for 30 years. You should definitely get a free night and they should let you keep the voucher for another free night 

Now THAT is customer service. Glad you found the A person instead of whoever you were dealing with last night. 

You are so patient. I would have been making as much noise as possible saying, oh I’m sorry did I wake you 😂😂

You are so patient. I would have been making as much noise as possible saying, oh I’m sorry did I wake you 😂😂

Yes, that is sort of why Hubby and were frustrated with them last night. Hubby kept asking them why they couldn’t manually remove the one night. Anyhow, hopefully we get a resolution to that today. I don’t want that to cloud the good day it’s going to be! La Bamba!! First I need the rest of them to wake up and get moving. Shopping first, then La Bamba! 

Now THAT is customer service. Glad you found the A person instead of whoever you were dealing with last night. 

Now THAT is customer service. Glad you found the A person instead of whoever you were dealing with last night. 

Now THAT is customer service. Glad you found the A person instead of whoever you were dealing with last night. 

I always love the responses of our system won’t allow it. That’s their BS response for we don’t want to do it and aren’t just going to say it. There’s always a way to take care of the customer. I’ve been in hospitality for 30 years. You should definitely get a free night and they should let you keep the voucher for another free night 

Best feeling ever when someone takes care of your issues and does so in an exceptional way.
Humans, IT, etc. will always make mistakes or have glitches... it's how the person you deal with takes care of the problems to me.
Glad your day has started out so well!

Now THAT is customer service. Glad you found the A person instead of whoever you were dealing with last night. 

Is it weird that we are all just as happy as you are that you get to eat at La Bamba on this trip 😂😂

That luggage will increase once hubby buys his own flowrider board and has to start taking it 😂

That luggage will increase once hubby buys his own flowrider board and has to start taking it 😂

That luggage will increase once hubby buys his own flowrider board and has to start taking it 😂

That luggage will increase once hubby buys his own flowrider board and has to start taking it 😂