Royal Caribbean confirmed it will be able to resume sailings on Radiance of the Seas.

The cruise line was forced to cancel two last-minute Alaska cruises on Radiance of the Seas due to a problem with the ship's propulsion.

It appears as though the issues are now resolved.

Guests booked on the September 15th sailing received the email they were hoping for. Royal Caribbean Blog reader Gord Wainwright shared a copy of the email Royal Caribbean sent out.

"Our Marine technical team has given us the green light and we’re thrilled to announce that Radiance of the Seas will be returning to service beginning with our September 15th sailing," is what Royal Caribbean conveyed in the announcement.

"With repairs wrapping up and sea trial preparations underway, we’re now able to confirm our ability to sail as intended."

In addition to informing booked passengers the ship is good to go, Royal Caribbean's  also wanted to address rumors of the ship's seaworthiness.

Royal Caribbean Associate Vice President, Guest Experience, mentioned the ship is ready to go.

"In response to some comments I've seen and heard, seaworthiness was never in question - the propulsion issue only impacted our speed and ability to make it to ports on time," is what the email stated.

The trouble began for Radiance of the Seas last week when the cruise line cancelled the September 1st sailing after the ship experienced problems with its propulsions. On the last night of the August 25th sailing before it concluded in Seward, Alaska is likely when the issues cropped up.

Radiance of the Seas has two Azipods, which are multidirectional pods that drive the ship and can be rotated 360 degrees and are have been the standard form of propulsion for all of Royal Caribbean's new cruise ships in recent years.

The September 1 and September 8 sailings were the sailings cancelled.

Royal Caribbean is issuing affected customers a full refund, plus a future cruise credit that can be used for a sailing departing within one year.

For the September 8 cancellation, the cruise line will also reimburse non-refundable, pre-purchased travel fees (such as a flight, hotel, train ticket, or rental car) of up to $250 per guest for domestic travel, or up to $500 per guest for international travel.

The September 1 cruise was canceled on the same day the ship was scheduled to depart, meaning many customers had already traveled to the ship's port of departure.

A cancelled cruise is quite rare, but having two in a row is nearly unheard of in the industry.

Royal Caribbean International President and CEO Michael Bayley took to social media to talk about the progress being made to repair the ship, as many other people with booked cruises were concerned their sailings might also be affected.

On his Facebook page, Mr. Bayley celebrated the ship returning to service and thanked the people that made it happen.

“Thank you to our Marine Technical team who have worked tirelessly to get the Azipod back on track.”

“Thank you to all our guests for your understanding and our amazing Guest services team.”

“For anyone who has owned a boat you know the journey ! And this is a huge ship !   Boarding day the drinks are on us !  Enjoy !”

If you have a Radiance of the Seas cruise booked in the near future, there's good news to share.

Royal Caribbean has had to cancel two Alaska cruises so far on Radiance of the Seas because of problems with the ship's propulsion.  This has others with upcoming cruises worried about the fate of their sailings.

Royal Caribbean International President and CEO Michael Bayley posted an update on Thursday to provide more context into what is happening.

On his Facebook page, Mr. Bayley posted three "thumbs up" emojis with some positive news to share, "The team report continued positive progress and increased confidence all will be good to go for the 15th.    

He added that the ship is scheduled to put the repairs to the test this weekend, "We have a sea trial on the 10th and if all goes as expected then Bingo off we go!  Thanks for the patience and understanding."

The trouble began for Radiance of the Seas last week when the cruise line cancelled the September 1st sailing after the ship experienced problems with its propulsions. On the last night of the August 25th sailing before it concluded in Seward, Alaska is likely when the issues cropped up.

Radiance of the Seas has two Azipods, which are multidirectional pods that drive the ship and can be rotated 360 degrees and are have been the standard form of propulsion for all of Royal Caribbean's new cruise ships in recent years.

Royal Caribbean cancelled the September 1st sailing on the same day guests were boarding the ship for their cruise. They received the unfortunate news while the ship was docked in port.

A cancelled cruise is quite rare, and two cancelled cruises is even rarer.

The September 8th sailing was also cancelled just a few days later.

Guests on the cancelled cruises received a full refund, as well as a future cruise credit equal to what they paid for the sailing.

Mr. Bayley originally commented that the issue was troubling, but the company had a plan, "One of the ships Azipod’s had a problem requiring highly specialized technicians from Northern Europe to travel to Alaska to fix and repair that problem."

He added for those on the next scheduled Radiance of the Seas sailing, the plan is still for that cruise to happen, "To our September 15th guests we are confident repairs will be completed in the next few days in time for your sailing. and we will keep you informed should that change."

Mr. Bayley also thanked the crew members and shoreside staff working to manage guests affected by the cancellations, "To our shipboard Crew and shoreside Staff who have worked tirelessly to manage this situation and support getting our guests home safely a big thank you and to our guests whose vacation was so rudely interrupted our apologies."

As of the publishing of this article, data shows Radiance of the Seas is sailing outside of Seward.

Radiance is wrapping up her 2023 Alaska cruise season, where she's offering alternating 7-night Northbound and Southbound Alaska and Glacier sailings.  It's also a popular option to add-on a cruisetour, where guests can include a tour of inland Alaska before or after their cruise.

Radiance of the Seas is a 90,900 gross ton Radiance Class cruise ship. She had her maiden voyage in 2001.

Radiance is a smaller ship by today's standards, and has a capacity of 2,466 guests at double occupancy.

She is 962 feet long.

Another Alaska cruise has been canceled on Radiance of the Seas because of a problem with the ship's engine.

Guests booked on the September 8th cruise received an update on Tuesday that their sailing has been cancelled due to time needed to complete repairs to Radiance of the Seas' engines.

This is the second sailing in a row to be cancelled.

Radiance of the Seas was scheduled to offer a 7-night Northbound Alaska & Hubbard Glacier sailing.

Royal Caribbean had intended to conduct this sailing, but evidently repairs will take longer than anticipated.

Reddit reader legilimensmaster posted a copy of the letter.

The email to guests stated they tried their best to get the work done, but need more time.

"As you may know, Radiance of the Seas' propulsion system experienced a technical issue. Our crew started working on restoring the system immediately and we deployed the best experts."

"Despite our efforts, we were unable to complete the needed repairs to make it in time to Vancouver. As a result, we'll be canceling our Radiance of the Seas September 8th, 2023 sailing. "

As of the publishing of this article, Radiance of the Seas is still in Seward.

Royal Caribbean also apologized for having to cancel the cruise, "We know how much time and effort go into planning your cruise, and we're truly sorry for this disappointing news."

The problem began on the last night of the August 25th sailing before it concluded in Seward, Alaska, when guests reported hearing a strange noise overnight.  Radiance made it to Seward, but it became apparent the cruise had to be cancelled.

Unfortunately for the people booked on the September 1st sailing, they didn't know the cruise would cancelled until they boarded the ship that day.

Later on embarkation day, it was announced the sailing was cancelled.

Guests booked on the September 8th sailing received an email update on Monday to inform them that "repairs are underway and we are progressing to resolve the issue."

"At this time, we intend to sail as planned on September 8th".

The Tuesday update confirmed many guests fears that their sailing would also be impacted.

Compensation

Just like anyone booked on the September 1st sailing, those affected by the September 8th cancellation are entitled to a 100% refund, including taxes and fees, pre-paid packages and gratuities, amenities, shore excursions and any flights purchased through Royal Caribbean.

Additionally, to make up for this, passengers will also receive a 100% Future Cruise Credit (FCC) to be used towards a future sailing departing within one year.

Any non-refundable, pre-purchased travel fees will be re-imbursed (such as flight, hotel, train ticket or rental) car for up to $250 for domestic changes and up to $500 for international changes.

The problem with the cruise ship

We don't have many details as to the exact nature of the issue, other than the ship's propulsion system is damaged in some way.

Royal Caribbean's only official comment on the problem is that the ship's "propulsion system experienced a technical issue."

Radiance of the Seas has two Azipods, which are multidirectional pods that drive the ship and can be rotated 360 degrees and are have been the standard form of propulsion for all of Royal Caribbean's new cruise ships in recent years.

On the final night of the August 25th sailing, some guests reported hearing a noise that seemed to come from the direction of the engines. 

There's all sorts of speculation as to what the possible malfunction could be, but there's nothing but rumors at this point.

Given that Radiance is headed south, it stands to reason the ship needs to go somewhere else to conduct repairs.  Seward is not a major cruise port, so it may not have the personnel, parts, or both needed.

"We're gutted"

As you might imagine, anyone booked on on the cancelled cruise is likely disappointed and disheartened of the change.

"We're gutted. Months planning this trip to celebrate our 10 year anniversary down the drain with no time to pivot," is what SnuggleCookie posted on Reddit about the now cancelled cruise.

"This was so much more than a cruise or anniversary for us. It's been a hard couple of years and this trip has felt like our only light to look forward to."

"Absolutely devastated."

An issue with one Royal Caribbean cruise ship's engines has forced the line to cancel an entire sailing.

Guests booked on the September 1 sailing of Radiance of the Seas were informed on embarkation day that their cruise would have to be cancelled.

Royal Caribbean informed guests that the issue began as Radiance of the Seas was completing her open-jaw sailing to Seward, Alaska. On that sailing, the ship departed Vancouver, British Columbia, Canada, sailed the inside passage to Alaska, and then concluded the cruise in Seward.

Royal Caribbean Blog reader Antonio Ceritelli shared the letter he received to inform him of the cancellation. 

"On our return to Seward, Alaska, Radiance of the Seas' propulsion system experienced a technical issue which impacts the ship's speed," a letter explained to passengers.

The letter did not specify exactly which aspect of the propulsion system was impacted.

"Unfortunately, our teams were unable to complete the needed repairs to be able to depart today on our sailing. As a result, we'll be cancelling this current sailing."

Radiance of the Seas was scheduled to offer a 7-night Southbound Alaska & Hubbard Glacier sailing.

Radiance of the Seas is a 90,900 gross ton Radiance Class cruise ship. She had her maiden voyage in 2001.

Radiance is a smaller ship by today's standards, and has a capacity of 2,466 guests at double occupancy.

She is 962 feet long.

In the meantime, guests can stay aboard Radiance as a floating hotel until Sunday, so they have time to figure out their travel plans.

There is no word yet as to if other upcoming sailings will be affected by the issue.

Compensation

Cancelling an entire cruise is quite a rare occurrence, and as a result, the compensation to make it up to passengers is their attempt to soften the blow of the news.

"We're truly sorry for this disappointing news," is what Royal Caribbean wrote in their letter to guests and expressed what those on the now cancelled sailing can expect to receive. 

Guests booked on this sailing are entitled to  a 100% refund, including taxes and fees, pre-paid packages and gratuities, amenities, shore excursions and any flights purchased through Royal Caribbean.

Additionally, to make up for this, passengers will also receive a 100% Future Cruise Credit (FCC) to be used towards a future sailing departing within one year.

The cruise line will also cover any pre-paid transportation change fees up to $600 USD.

Royal Caribbean will also assist in rebooking flights, regardless of if you originally booked your flights through the cruise line.

Since Radiance will act as a floating hotel in the interim, guests can enjoy the ship as follows:

• The bars will be open and all wine by the glass, beer, and spirits will complimentary.
• Complimentary internet services will be available onboard.
• A daily gratuity will be placed on your account based on your stateroom and the time you stay (pre-paid gratuities were refunded).
• Entertainment and activities for you to enjoy onboard
• A complimentary shuttle will be available to take into Seward. 

What's wrong with the ship?

Royal Caribbean's only official comment on the problem is that the ship's "propulsion system experienced a technical issue which impacts the ship's speed."

One cruiser aboard the ship, was told by Guest Service that one of the Azipod's has a problem, and that technicians from ABB are going to the ship to assess the situation.

Azipods are multidirectional pods that drive the ship and can be rotated 360 degrees, providing the ship maximum maneuverability and are have been the standard form of propulsion for all of Royal Caribbean's new cruise ships in recent years.

It's important to note that report is merely a second-hand report.

Another person that was on the previous sailing reported Radiance made it into Seward a couple of hours late due to the technical issue.

Not the first time this happened

An entire cruise cancelled due to a technical issue is quite rare, but not unheard of.

In 2018, Radiance of the Seas had an 11-night Australia cruise cancelled also due to a problem with the ship's Azipod propulsion system.

Other cruise ships have had propulsion issues that forced a cancellation or at least an itinerary change. It's more common for the ship speed to be affected and itinerary changed than the entire sailing cancelled.

Grandeur of the Seas had a propulsion issue cancel a cruise in March 2019.

Propulsion problems are not uncommon among cruise ships, resulting in slower speeds until the issue can be addressed in port. Anthem of the Seas had a similar issue in March 2017, Liberty of the Seas in 2015, Freedom of the Seas in 2014, and even Allure of the Seas back in 2013.

In short, it's a very rare occurrence for a propulsion issue to hamper a ship, and even rarer for it to cancel a cruise.

Importance of travel insurance

While the chances of your cruise being cancelled due to a technical issue like this are extremely rare, it's nonetheless a good reminder how important travel insurance is to any traveler.

Travel insurance is an optional add-on for any cruise that provides additional coverage should an unexpected event occur, including your cruise being cancelled.

It's far more common for travel insurance to be useful in other scenarios, such as a cancelled flight, lost luggage, loss of employment, death in the family, or injury on a cruise.

Travel insurance policies will greatly depend on the policy you select, and not every single scenario is necessary covered.  It's why it is important to review the policy before purchasing so you know what you're getting.

While Royal Caribbean's compensation is generous in this situation with Radiance of the Seas, it may not cover all of your travel expenses.

Airplane flights may cost more than Royal Caribbean will provide, and then there's other travel incidentals including hotels, prepaid tickets, rental cars and more.

Depending on your travel insurance policy, it may cover some or all of these added costs.

Like all insurance, it seems like a waste of money until you actually need the benefits.  If nothing else, travel insurance can provide peace of mind that should the unexpected occur, you'll be covered.

There's a change of plans for Radiance of the Seas winter plans.

Instead of cruising from Australia, Royal Caribbean will be based in New Orleans, Louisiana and Galveston, Texas.

The original plan was for Radiance to offer sailings from Sydney, Australia from October 2022 through April 2023. In an email to travel agents, the cruise line acknowledged the disappointment this change has caused, "We know this news may be disappointing, and we apologize for the impact to your clients' vacation plans."

There was no specific reason given why Radiance was deployed away from Australia.

Guests booked on Radiance of the Seas from Sydney will be given options for cancellation or rebooking.

Return to New Orleans

Royal Caribbean hasn't sailed from New Orleans since before the pandemic, when Majesty of the Seas was based there.

Traditionally, New Orleans has been a port Royal Caribbean bases its ships from year-round. Instead, it would base ships there temporarily, rather than having a permanent presence.

New sailings

Radiance of the Seas will offer a Panama Canal crossing from Los Angeles on October 20, 2022, when she will begin sailing from New Orleans 

Radiance will begin her New Orleans cruises on November 3, 2022 with a 4-night Western Caribbean cruise.

Once in New Orleans, Radiance will offer 4-7 night Western Caribbean cruises that visit destinations in Mexico, Belize, Jamaica, and and Cayman islands.

In early 2023, Radiance moves to Galveston, Texas where she will offer 7-10 night Western Caribbean cruises.

The new Radiance of the Seas cruises are not yet available to book.

Royal Caribbean will offer over 20 sailings out of Brisbane, Australia from November 2020 to destinations in the South Pacific. 

Radiance will first under go a multi-million dollar dry-dock in 2020 and then homeport from Brisbane.

View this post on Instagram

Bold adventure arrives in Brisbane with Radiance of the Seas cruising from November 2020, fresh from a multi-million dollar refurbishment. Link in bio.

A post shared by Royal Caribbean Australia & NZ (@royalcaribbean_aunz) on Mar 18, 2019 at 4:17pm PDT

Radiance of the Seas will be the largest ship to sail from the Brisbane International Cruise Terminal in late-2020.

Royal Caribbean announced today it plans to send three ships to Alaska in 2020, marking the cruise line’s biggest presence in the region yet.

Ovation of the Seas, Radiance of the Seas and Serenade of the Seas will offer sailings to The Last Frontier in 2020. Before arriving to the Last Frontier, Ovation and Radiance will island-hop along Hawaii, while Serenade sails the Panama Canal and Golden Coast on her way west. 

Ovation of the Seas will return for its second consecutive season to offer 7-night itineraries from Seattle, Wash. 

For the first time since 2009, Serenade of the Seas will head west as it repositions from a winter in the sunny Southern Caribbean to Vancouver, British Columbia, making 2020 Royal Caribbean’s first summer season with three ships in Alaska. Serenade will sail 7-night itineraries through the 500 miles of shoreline that is the Inside Passage, calling on Ketchikan, Juneau and Icy Strait Point, Alaska.

Radiance of the Seas will once again offer 7-night, open-jaw itineraries between Vancouver and Seward, Alaska.

In repositioning to their seasonal summer homeports, all three ships will chart their own course through exotic and off-the-beaten-path locales to discover cultural treasures. Serenade of the Seas will sail through one of the largest and legendary engineering projects ever undertaken as she makes her way from Fort Lauderdale, Fla. to Los Angeles, Calif. on a 15-night Westbound Panama Canal sailing departing May 4, 2020. Along the journey, guests can encounter the charming cultures of Central America with visits to Cartagena, Colombia; Colon, Panama; Puntarenas, Costa Rica; Puerto Quetzal, Guatemala; and Puerto Vallarta and Cabo San Lucas, Mexico. On May 19, 2020, Serenade will then head over to Vancouver, British Columbia to navigate the Pacific Coast on a 7-night sailing.

Both Ovation and Radiance of the Seas will say aloha to the islands of Hawaii. Ovation will embark on its 12-night cruise from Honolulu, visiting Maui (Lahaina), Kailua Kona and Kilauea Volcano, Hawaii, on May 7, 2020. Also sailing from Honolulu and departing on May 5, 2020, Radiance will offer a 10-night itinerary to the Last Frontier with ports of call including Maui (Lahaina), Kailua Kona, Hilo and Kauai (Nawiliwili), Hawaii.

Royal Caribbean’s 2020 Alaska cruises open for bookings on Thursday, Nov. 8; Crown & Anchor Society loyalty members are able to book one day prior.

UPDATE: While the sailings appear on Royal Caribbean's website, the sailings do not appear to be bookable.

Royal Caribbean's website is now showing 2020 Alaska and Hawaii sailings are viewable on the website.

While no official announcement has been made, we were able to browse the Royal Caribbean website to see and book the new sailings.

There will be three ships sailing to Alaska in 2020.

Ovation of the Seas will offer a 12-night sailing from Honolulu to Vancouver on May 7, 2020, before starting 7-night roundtrip Alaska Glacier cruises from Seattle, Washington that will begin later in May 2020. Following her Alaska season, Ovation will sail a 10-night Hawaii cruise from Vancouver to Honolulu.

Radiance of the Seas will first sail from Honolulu, Hawaii to Vancouver in May 2020, prior to offering 9-night Destination Denali open-jaw sailings between Vancouver, British Columbia and Seward, Alaska. She will also offer 10-night and 13-night open-jaw sailings between Seward, Alaska and Vancouver, British Columbia (optionally in both directions). Radiance of the Seas will offer a 10-night Hawaii cruise  from Vancouver, British Columbia to Honolulu, Hawaii in September 2020.

By August 2020, Serenade of the Seas will offer primarily 7-night roundtrip Alaska Glacier cruises from Vancouver, British Columbia. Serenade of the Seas will offer a 11-night Hawaii cruise from Vancouver, British Columbia to Honolulu, Hawaii in September 2020.

Be sure to consult the Royal Caribbean website or your travel professional for further assistance with itinerary options and booking.

Royal Caribbean informed guests booked on an upcoming Radiance of the Seas sailing their sailing has been cancelled as a result of needed repairs.

The cruise line announced the upcoming 11-night cruise on Radiance of the Seas departing April 6, 2018 will be cancelled in order to conduct necessary repairs on the ship's Azipod propulsion system, which impacts the ships’ speed and ability to deliver future scheduled cruises.

Repairs to Radiance of the Seas will take place from April 6 to April 17.

Royal Caribbean announced beginning with the 2019 deployment season, Radiance of the Seas sailings will feature two new stateroom categories within Ocean View and Balcony accommodations — Northbound Preferred and Southbound Preferred.

This change will appear with the opening of 2019 Alaska sailings on Radiance of the Seas, which is scheduled for the week of December 11, 2017. These stateroom categories offer guaranteed premium views of the scenic Alaskan coast. Royal Caribbean hopes this change will eliminate confusion about which side of the ship is more desirable.

The new stateroom categories offer, "guaranteed premium views of the scenic Alaskan coast" and is applicable to Radiance of the Seas sailings between May 5, 2019 and August 30, 2019.