RCIfan1912 Posted October 9, 2023 Report Share Posted October 9, 2023 We have had just about everything booked for quite a while now, our cruise is next week and all of a sudden nothing is showing up in the app? The excursions, the 3 night dining plan, lunch at Chops. Is this normal or nothing to worry about? The app says reservations may not show up but not to worry but seems really odd at this time for everything to disappear. Quote Link to comment Share on other sites More sharing options...
ScottD Posted October 9, 2023 Report Share Posted October 9, 2023 5 minutes ago, RCIfan1912 said: We have had just about everything booked for quite a while now, our cruise is next week and all of a sudden nothing is showing up in the app? The excursions, the 3 night dining plan, lunch at Chops. Is this normal or nothing to worry about? The app says reservations may not show up but not to worry but seems really odd at this time for everything to disappear. We had this happen right before our cruise this past week. Delete the app and re-download it and everything should show back up again. RCIfan1912 and OCSC Mike 1 1 Quote Link to comment Share on other sites More sharing options...
RCIfan1912 Posted October 9, 2023 Author Report Share Posted October 9, 2023 9 minutes ago, ScottD said: We had this happen right before our cruise this past week. Delete the app and re-download it and everything should show back up again. Excellent, thank you. I guess I should of thought of that. ScottD 1 Quote Link to comment Share on other sites More sharing options...
RCIfan1912 Posted October 9, 2023 Author Report Share Posted October 9, 2023 Thanks, that fixed it. That was very strange though. That didn't happen last year on either of our cruises. OCSC Mike and ScottD 1 1 Quote Link to comment Share on other sites More sharing options...
OCSC Mike Posted October 9, 2023 Report Share Posted October 9, 2023 4 minutes ago, RCIfan1912 said: Thanks, that fixed it. That was very strange though. That didn't happen last year on either of our cruises. Don't expect anything but the unexpected from the app. Glad it was an easy fix. WAAAYTOOO and RCIfan1912 1 1 Quote Link to comment Share on other sites More sharing options...
ScottD Posted October 9, 2023 Report Share Posted October 9, 2023 1 hour ago, OCSC Mike said: Don't expect anything but the unexpected from the app. Glad it was an easy fix. Yeah, we had issues all week. Even though everything showed up, it constantly gave us the "something is wrong" message up top and for two days we had NO info at all, no menus, no activities, nothing. Thankfully, i saved the link you posted a while back with the Cruise compass pdf, so I could access that when I needed to see what was going on. (And was able to send them all to this site so Matt could post them) RCIfan1912 1 Quote Link to comment Share on other sites More sharing options...
Starrynight0154 Posted October 9, 2023 Report Share Posted October 9, 2023 This glitch is worse than usual. Deleted the app multiple times. Logged out and back in. All my reservations are still missing for the app and cruise planner. It’s showing I can rebook at a higher price. Guess I’ll just wait until they fix it. RCIfan1912 1 Quote Link to comment Share on other sites More sharing options...
RCIfan1912 Posted October 9, 2023 Author Report Share Posted October 9, 2023 3 minutes ago, Starrynight0154 said: This glitch is worse than usual. Deleted the app multiple times. Logged out and back in. All my reservations are still missing for the app and cruise planner. It’s showing I can rebook at a higher price. Guess I’ll just wait until they fix it. Cruise planner too? That is ridiculous. I don't like this at all, especially when we are 10 days out. Quote Link to comment Share on other sites More sharing options...
Ogilthorpe Posted October 9, 2023 Report Share Posted October 9, 2023 I was concerned since that happened to me this morning. I was thinking that it was due to the Concierge setting some reservation requests. The re-install solved the problem! Thank you!! RCIfan1912 and ScottD 2 Quote Link to comment Share on other sites More sharing options...
smokeybandit Posted October 9, 2023 Report Share Posted October 9, 2023 With the app, clear cache first, then try. If that doesn't work clear data (which will force you to re-log in). Only then try reinstalling. RCIfan1912 1 Quote Link to comment Share on other sites More sharing options...
cassiestapleton Posted November 29, 2023 Report Share Posted November 29, 2023 On 10/10/2023 at 7:15 AM, smokeybandit said: With the app, clear cache first, then try. If that doesn't work clear data (which will force you to re-log in). Only then try reinstalling. How do I clear the cache ? Quote Link to comment Share on other sites More sharing options...
smokeybandit Posted November 29, 2023 Report Share Posted November 29, 2023 7 hours ago, cassiestapleton said: How do I clear the cache ? Depending if you have an iPhone or Android https://www.techworm.net/2022/10/clear-app-cache-iphone-without-deleting-app.html https://www.howtogeek.com/834387/how-to-clear-your-cache-on-android/ Quote Link to comment Share on other sites More sharing options...
Rishab Posted Monday at 02:53 AM Report Share Posted Monday at 02:53 AM Hi, This is happening to me as well now. I tried multiple times reinstalling app it didn’t work. Also the reservation not visible on their website as well. I had already checked in few days back. but it still showing no reservation for you. With only 5 days to go and this is happening. Any more suggestions how to get this fixed? Quote Link to comment Share on other sites More sharing options...
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