NEXT CRUISE Question

[APM]

Sorry for another very specific scenario question.  I am cruising next week.  I also have a weekend cruise that is planned for mid October.  That trip is in jeopardy due to some work requirements.  It is a casino comp cruise (2 cabins) that I booked onboard with NExt Cruise last December.

Question is:  can NExt Cruise help me pick up those 2 cabins and slide them 1 week to OCT 20-23 or do they just deal in new bookings?

I am aware that there is a chance for denial because that cruise isn't eligible for cruise comp (low risk) and that I will likely have to pay a $100/passenger ($400 total) to shift the cruise.

Thanks

[smokeybandit]

NextCruise is just for new bookings.

[APM]

Thanks....thats what I read, but I was hoping that wasn't accurate in application.

[Ampurp85]

Also keep in mind that casino comps are often specific. So, you may not be able to change the dates at all without paying full price. 

[Pattycruise]

next cruise only books cruises or open reservations they do not deal with changes

Your situation may be slightly complicated  and I’m not sure I understand  

you have 2 comps booked for the same weekend?  If your name is on both they will cancel one .

there is no penalty for cancelling a casino comp, you would only lose $ on upgraded cabins. 

assuming you paid for one cabin? who holds your reservation?

The comped cruise would be held via club Royale-the “casino people”.  Your paid for cruise might go back to the travel agent who was your agent when you sailed and booked-unless you did the paperwork to remove that agent ,if there was one)

Id  call the casino line (club Royale) to see if they have both bookings and what they may be able to do to help you out, if anything. also you should check Club Royale  to see if you have any comps coming up that are usable -you can ask when you call but it’s so much easier if you know your offers when you call. 

casino line: 1 (888) 561-2234 m-f 8am-10pm weekends are shorter hours but it has not been casino agents answering on the weekends and the staff that handles “regular non casino bookings” are clueless on the casino booking way of doing things  8 am is typically the best time to get through quickly with a knowledgeable employee.  If the casino line does not hold your booking they will get you connected with the correct person. 

offers:  https://clubroyaleoffers.com/

 

 

[APM]

I have a compd cabin, my sons have a compd cabin....trying to move them one week to the right.

As I stated in original post, I am fully aware that the shift may be denied because the comp is not available on the new date (for both cabins).

Since I was going to be onboard next week, the purpose of my post was to see if anyone thought NEXT CRUISE would be able to assist.

I was hoping to avoid calling the call center because my experience has been since they got rid of the PACNORWEST call center, the overseas call centers can barely handle the routine calls let alone this simple scenario that is just not routine for them.

I will contact my RCCL casino host and see if he can assist before I get onboard this weekend.

[Pattycruise]

Disregard my extended reply.

next cruise can’t help you.

[Hoski]

Hubby just tried to move his comped cruise and it was a no go.  He had to cancel it and lost a little bit of money.  They would not let him use that certificate again because it was over 30 days.