MargoC Posted September 1, 2023 Report Share Posted September 1, 2023 I am now 44 days out from my sailing and when I try to check in (on the app or website) it says there’s been a glitch and to try back later. It’s been saying this for over a day now. I have deleted and redownloaded the app, changed my password, logged in/out numerous times and tried on multiple devices. I called Royal 2x to no avail. Has anyone ever had this happen to them? Quote Link to comment Share on other sites More sharing options...
Biaggio Posted September 1, 2023 Report Share Posted September 1, 2023 Did you try signing in on the RCL website? Quote Link to comment Share on other sites More sharing options...
MargoC Posted September 1, 2023 Author Report Share Posted September 1, 2023 Yes, to no avail unfortunately. Quote Link to comment Share on other sites More sharing options...
PPPJJ-GCVAB Posted September 1, 2023 Report Share Posted September 1, 2023 Did you try the cruise planner website? Quote Link to comment Share on other sites More sharing options...
Pattycruise Posted September 1, 2023 Report Share Posted September 1, 2023 Had this happen for my Greenland cruise-it opened about 4 days later, as well as a transatlantic-opened a day later in late afternoon. Could be the itinerary. Keep checking Quote Link to comment Share on other sites More sharing options...
MargoC Posted September 1, 2023 Author Report Share Posted September 1, 2023 1 minute ago, Pattycruise said: Had this happen for my Greenland cruise-it opened about 4 days later, as well as a transatlantic-opened a day later in late afternoon. Could be the itinerary. Keep checking Thanks for that info! Pattycruise 1 Quote Link to comment Share on other sites More sharing options...
MargoC Posted September 1, 2023 Author Report Share Posted September 1, 2023 56 minutes ago, PPPJJ-GCVAB said: Did you try the cruise planner website? Yes. It’s been all dead ends. PPPJJ-GCVAB 1 Quote Link to comment Share on other sites More sharing options...
VillainsGin Posted September 1, 2023 Report Share Posted September 1, 2023 5 hours ago, MargoC said: I am now 44 days out from my sailing and when I try to check in (on the app or website) it says there’s been a glitch and to try back later. It’s been saying this for over a day now. I have deleted and redownloaded the app, changed my password, logged in/out numerous times and tried on multiple devices. I called Royal 2x to no avail. Has anyone ever had this happen to them? This has happened to be before and I tried opening the website on chrome as incognito and it worked. Since we're helping you troubleshoot might as well give that a try to see if it helps. PPPJJ-GCVAB 1 Quote Link to comment Share on other sites More sharing options...
lauren s Posted September 2, 2023 Report Share Posted September 2, 2023 yes--i am having problems with my check in for rc oasis of the seas depart on oct 15th tried 3 different web browsers--uploaded new version of windows--signed out of my account on home computer--uninstalled app on phone and reinstalled---none of this worked---called royal, told to keep trying and they forwarded my problem to "IT" emailed royal---they responded and apologized---aslo told me that once i was on the ship to go to "Next Cruise" and book the next one--REALLY i wanted to get this process over early to get the best boaeding times and make reservations to dinner and shows i guess i will get the leftovers---worst times i emailed royal again to show my dissappointment--waiting for reply--especiallt about booking again with them for my next cruise--no thank you Quote Link to comment Share on other sites More sharing options...
tjcruisers Posted September 2, 2023 Report Share Posted September 2, 2023 I found on the app there are 2 locations to do checkin. On our last 2 cruises if I used the check in icon on the app I’d always get an error (something like checkin isn’t open or it’s too late). When I went to the top and selected the profile there was a checkin button that worked Xaa, WAAAYTOOO and MargoC 3 Quote Link to comment Share on other sites More sharing options...
WAAAYTOOO Posted September 2, 2023 Report Share Posted September 2, 2023 7 hours ago, tjcruisers said: I found on the app there are 2 locations to do checkin. On our last 2 cruises if I used the check in icon on the app I’d always get an error (something like checkin isn’t open or it’s too late). When I went to the top and selected the profile there was a checkin button that worked Same Quote Link to comment Share on other sites More sharing options...
PPPJJ-GCVAB Posted September 2, 2023 Report Share Posted September 2, 2023 10 hours ago, tjcruisers said: I found on the app there are 2 locations to do checkin. On our last 2 cruises if I used the check in icon on the app I’d always get an error (something like checkin isn’t open or it’s too late). When I went to the top and selected the profile there was a checkin button that worked Yes I found that out a few years ago…and mentioned it in a blog on here somewhere! Always use the profile icon when using the app. WAAAYTOOO 1 Quote Link to comment Share on other sites More sharing options...
tjcruisers Posted September 2, 2023 Report Share Posted September 2, 2023 52 minutes ago, PPPJJ-GCVAB said: Yes I found that out a few years ago…and mentioned it in a blog on here somewhere! Always use the profile icon when using the app. Yep, came across it on my cruise last Nov, then forget what I did and was swearing when I tried to check in for my August one. Now I have sticky note on the board beside my desk to remind me . Funny thing is Royal can't even get a consistent error. I have an IPhone and my one kid has a Samsung. I'd got an error on the IPhone that check in isn't available yet, try again later. Try on his phone and I got you missed check in as it has already closed, try at the port PPPJJ-GCVAB 1 Quote Link to comment Share on other sites More sharing options...
Iluv4n6 Posted September 2, 2023 Report Share Posted September 2, 2023 This is such a helpful and timely thread...wife and I will be checking in on the app next Wednesday evening (11PM central, midnight eastern) and will try jumping straight to the arrival time (and adding our other info later). We tried this for our last cruise in January and ran into error messages out of the gates, so we ended up checking in a couple days later. This will be a trail run for the app check-in process for a large family group cruise coming up early next year. Don't want to fumble navigating the app for that one... Profile icon it is! PPPJJ-GCVAB and WAAAYTOOO 1 1 Quote Link to comment Share on other sites More sharing options...
MargoC Posted September 3, 2023 Author Report Share Posted September 3, 2023 On 9/1/2023 at 10:25 PM, lauren s said: yes--i am having problems with my check in for rc oasis of the seas depart on oct 15th tried 3 different web browsers--uploaded new version of windows--signed out of my account on home computer--uninstalled app on phone and reinstalled---none of this worked---called royal, told to keep trying and they forwarded my problem to "IT" emailed royal---they responded and apologized---aslo told me that once i was on the ship to go to "Next Cruise" and book the next one--REALLY i wanted to get this process over early to get the best boaeding times and make reservations to dinner and shows i guess i will get the leftovers---worst times i emailed royal again to show my dissappointment--waiting for reply--especiallt about booking again with them for my next cruise--no thank you I have still been unable to check in. I just sent an email to Royal and a fbook message. Have you had any luck? Quote Link to comment Share on other sites More sharing options...
ScottD Posted September 3, 2023 Report Share Posted September 3, 2023 4 minutes ago, MargoC said: I have still been unable to check in. I just sent an email to Royal and a fbook message. Have you had any luck? Did you try the other trick from above, using the other check in option on the app, not the one on the bottom of the screen? Quote Link to comment Share on other sites More sharing options...
lauren s Posted September 4, 2023 Report Share Posted September 4, 2023 12 hours ago, MargoC said: I have still been unable to check in. I just sent an email to Royal and a fbook message. Have you had any luck? no luck so far 2 emails to royal they did respond but just with apologies Quote Link to comment Share on other sites More sharing options...
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