lisac9 Posted June 6, 2017 Report Share Posted June 6, 2017 Just checked my reservation and it is showing a credit balance --I had paid my outstanding balance in full on May 21--- was wondering why i would have a credit? Could it be because the price of the cruise decreased after I paid the final payment? Has this happened to anyone before? Thanks! Quote Link to comment Share on other sites More sharing options...
coneyraven Posted June 6, 2017 Report Share Posted June 6, 2017 I have a ZERO Balance, then when I checked the site about a half-hour ago, it also showed a negative balance so I called in to see what's going on ..... They said it was a computer glitch and that the IT department was working on it as we speak. They ended up sening me a copy of my invoice showing that everything is in order to put my mind at ease .... Quote Link to comment Share on other sites More sharing options...
Matt Posted June 6, 2017 Report Share Posted June 6, 2017 41 minutes ago, lisac9 said: Just checked my reservation and it is showing a credit balance --I had paid my outstanding balance in full on May 21--- was wondering why i would have a credit? Could it be because the price of the cruise decreased after I paid the final payment? Has this happened to anyone before? Thanks! I assume you booked directly with RC and not with a TA? If it were me, I'd just call RC and ask. I'm not entirely certain the reasoning. Quote Link to comment Share on other sites More sharing options...
cookingyo Posted June 6, 2017 Report Share Posted June 6, 2017 I'm assuming you have something like this? This trip is fuly paid including airfare, excursions, dining, and drinks. Everything was booked on this trip through RCCL.com As long as RCCL isn't asking me for money then I am fine. Quote Link to comment Share on other sites More sharing options...
rjac Posted June 6, 2017 Report Share Posted June 6, 2017 1 hour ago, coneyraven said: I have a ZERO Balance, then when I checked the site about a half-hour ago, it also showed a negative balance so I called in to see what's going on ..... They said it was a computer glitch and that the IT department was working on it as we speak. They ended up sening me a copy of my invoice showing that everything is in order to put my mind at ease .... 9 minutes ago, cookingyo said: I'm assuming you have something like this? This trip is fuly paid including airfare, excursions, dining, and drinks. Everything was booked on this trip through RCCL.com As long as RCCL isn't asking me for money then I am fine. Where are you looking to find this info: I just checked my reservations for next year and don't see anything like this at all. In fact, no status, package totla nor outstanding balance......just the reservation number. Thanks. Quote Link to comment Share on other sites More sharing options...
lisac9 Posted June 6, 2017 Author Report Share Posted June 6, 2017 This is exactly what my reservation looked like --since others seem to have it too it probably is a problem with Royal systems- Thanks everyone for your help! Quote Link to comment Share on other sites More sharing options...
cookingyo Posted June 6, 2017 Report Share Posted June 6, 2017 29 minutes ago, rjac said: Where are you looking to find this info: I just checked my reservations for next year and don't see anything like this at all. In fact, no status, package totla nor outstanding balance......just the reservation number. Thanks. This information was found under countdown to cruise on the Booking Dashboard. Quote Link to comment Share on other sites More sharing options...
rjac Posted June 6, 2017 Report Share Posted June 6, 2017 57 minutes ago, cookingyo said: This information was found under countdown to cruise on the Booking Dashboard. For whatever reason, I do not have the Booking Dashboard on my countdown to cruise page. Oh well, guess the RCI website doesn't like me, thanks though. Quote Link to comment Share on other sites More sharing options...
Guest toodle68 Posted June 7, 2017 Report Share Posted June 7, 2017 I have run into a couple of payment issues recently. One booking will not let me pay anything less than $1,000 even though I booked on board and have previously paid $500 towards the cost.. I had intended to pay $200 a month but it will not let me. RC says it is a website issue and they recorded it as a bug but no idea if or when it will be fixed.. Then I have another booking that I paid down to $ -1,500.. and then the next day I see outstanding was $ -1,286. No idea how that happened.. I bet they fix the bug that gave me $214 pretty damn quickly.. Quote Link to comment Share on other sites More sharing options...
coneyraven Posted June 7, 2017 Report Share Posted June 7, 2017 Yes, there have been a few issues with the system, this being the latest .... It just reinforces two things: 1) Use a Travel Agent so you don't have to deal with these headaches and/or 2) If you're booking directly through RCL, don't bother with the web site, just call in for everything....... that's what I do, never is the hold time more than a couple of minutes and they're always very nice & patient. Mark RestingBird 1 Quote Link to comment Share on other sites More sharing options...
WAAAYTOOO Posted June 7, 2017 Report Share Posted June 7, 2017 I have never paid anything using the RCI website. I either have my TA make a payment for me or send them a check from my bank's bill pay function. Only once can I recall ever having a negative balance prior to cruising. It seems that they refunded some ports fees or something like that. I actually did receive a refund on my CC for that one. Quote Link to comment Share on other sites More sharing options...
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