Made a Reservation for three- only two show up

[JDHOWARD]

Yesterday, I booked a cruise out of Galveston for myself, my husband, and my MIL. This is going to be her Christmas gift. I booked two staterooms, filled out the passenger information and paid the deposit. When I looked at my Upcoming Cruises- it does not show her on the account. I put my email address (to keep it a surprise) and do have an email confirmation for her. I want to be able to buy the Key for her and a spa appointment- but how can I do that? I have had zero luck getting through to RC, and when I try and "add another cruise" with her info- the site freezes. Any help would be appreciated. 

[twangster]

Create a new account on Royal's website as if you are her, but use a separate email address if you have a second email address.  Then you can log in as if you were her.  After the cruise you can change the email address on her account if you desire to. 

[Baked Alaska]

Transfer your sailing to a TA. They can work that out for you so you don't have to wait to speak with someone at RC. And, they think of things you haven't even thought about regarding your sailing. There are plenty of good suggestions on these boards. 

You can still plan everything else, e.g., The Key, dining, drinks, exursions, etc.

[DoomSlayer]

I’ve done this before when traveling with my kids. In the cruise planner, I had to add both state rooms using the reservation numbers, birthdays, and last names. From there I am able to link the reservations and buy things from the cruise planner for everyone. 

[Pattycruise]

In the app you can link a missing reservation, it’s at the bottom of your list of cruises.  I believe you can do that on the website after you sign in,  it says something like “missing a cruise”. Once the reservations are linked (it’s pretty much instant) you can make purchases in your cruise planner for her.