Zoe Renee Posted April 18, 2022 Report Share Posted April 18, 2022 My husbands credit card company expedited him a new card since his original was stolen. The latest it will be here is the 21st, but the final payment date is the 20th! Is there a way to contact and explain the situation to request an extension? We paid the deposit for our May 2nd cruise, but planned on paying the rest with a different card. (That has since been stolen. We did not book with a TA. update: I was able to get an extension! Thanks for the help you guys! Quote Link to comment Share on other sites More sharing options...
Pooch Posted April 18, 2022 Report Share Posted April 18, 2022 Your CC company should be able to give him access to the new account information. You don’t need the actual card. YOLO, Zoe Renee and SpeedNoodles 3 Quote Link to comment Share on other sites More sharing options...
twangster Posted April 18, 2022 Report Share Posted April 18, 2022 Call Royal and ask. It never hurts to ask. Zoe Renee and YOLO 2 Quote Link to comment Share on other sites More sharing options...
Sharla Posted April 18, 2022 Report Share Posted April 18, 2022 Call Royal and ask since you don't have a TA to do that for you. YOLO, Moby Dick and Zoe Renee 2 1 Quote Link to comment Share on other sites More sharing options...
YOLO Posted April 18, 2022 Report Share Posted April 18, 2022 @Zoe Renee Welcome to the Royal Caribbean Blog Forum! It sounds like you have a valid charge card account and an active account number. Even if you don't have the physical card, you may be able to log in to you credit card website and obtain your new/updated card information there. Also, it is worth noting that whenever you want to make final payment with a different card than you made your deposit with, then you need to contact your TA if you have one or Royal directly if you don't. They don't know what they don't know... USCG Teacher 1 Quote Link to comment Share on other sites More sharing options...
Zoe Renee Posted April 18, 2022 Author Report Share Posted April 18, 2022 @Pooch Unfortunately that is only true with certain cards. His credit card is with a credit union that is unable to give him the card information before it arrives in the mail. YOLO 1 Quote Link to comment Share on other sites More sharing options...
Zoe Renee Posted April 18, 2022 Author Report Share Posted April 18, 2022 @YOLO Thank you! So excited to (hopefully) sail! His original card was stolen out of our mail. So we never got to activate the original. We made the deposit with a different payment method to secure our spot. His credit card is with a local credit union, so although the account information is available, the credit card number itself is not. YOLO 1 Quote Link to comment Share on other sites More sharing options...
twangster Posted April 18, 2022 Report Share Posted April 18, 2022 10 minutes ago, YOLO said: @Zoe Renee Welcome to the Royal Caribbean Blog Forum! It sounds like you have a valid charge card account and an active account number. Even if you don't have the physical card, you may be able to log in to you credit card website and obtain your new/updated card information there. Also, it is worth noting that whenever you want to make final payment with a different card than you made your deposit with, then you need to contact your TA if you have one or Royal directly if you don't. They don't know what they don't know... New cards are sometimes not active until you activate them by following the instruction on the card. Also, the security code is not usually published to an online account, you need the card in hand to see it. Zoe Renee and YOLO 1 1 Quote Link to comment Share on other sites More sharing options...
Zoe Renee Posted April 18, 2022 Author Report Share Posted April 18, 2022 @twangster Lol my hold time has officially passed 1 hour! Quote Link to comment Share on other sites More sharing options...
twangster Posted April 18, 2022 Report Share Posted April 18, 2022 18 minutes ago, Zoe Renee said: @twangster Lol my hold time has officially passed 1 hour! Have another phone? Don't hang up but try C&A on another phone. (800) 526-9723 YOLO 1 Quote Link to comment Share on other sites More sharing options...
Zoe Renee Posted April 18, 2022 Author Report Share Posted April 18, 2022 17 minutes ago, twangster said: Have another phone? Don't hang up but try C&A on another phone. (800) 526-9723 I was able to get through. The rep is on hold with their resolution team. Quote Link to comment Share on other sites More sharing options...
KennyK Posted April 18, 2022 Report Share Posted April 18, 2022 35 minutes ago, twangster said: Have another phone? Don't hang up but try C&A on another phone. (800) 526-9723 Never thought of double fisting RC hold to find the fastest path. If I am in a hurry I will have my entire family calling numbers! YOLO 1 Quote Link to comment Share on other sites More sharing options...
Moby Dick Posted April 18, 2022 Report Share Posted April 18, 2022 Carrier Pigeon! Quote Link to comment Share on other sites More sharing options...
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