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Final Payment Extension?


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My husbands credit card company expedited him a new card since his original was stolen. The latest it will be here is the 21st, but the final payment date is the 20th! Is there a way to contact and explain the situation to request an extension? We paid the deposit for our May 2nd cruise, but planned on paying the rest with a different card. (That has since been stolen. We did not book with a TA. 
 

update: I was able to get an extension! Thanks for the help you guys! 

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@Zoe Renee Welcome to the Royal Caribbean Blog Forum!

It sounds like you have a valid charge card account and an active account number.  Even if you don't have the physical card, you may be able to log in to you credit card website and obtain your new/updated card information there.  Also, it is worth noting that whenever you want to make final payment with a different card than you made your deposit with, then you need to contact your TA if you have one or Royal directly if you don't.  They don't know what they don't know...

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@YOLO Thank you! So excited to (hopefully) sail! 
His original card was stolen out of our mail. So we never got to activate the original. We made the deposit with a different payment method to secure our spot. His credit card is with a local credit union, so although the account information is available, the credit card number itself is not. 

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10 minutes ago, YOLO said:

@Zoe Renee Welcome to the Royal Caribbean Blog Forum!

It sounds like you have a valid charge card account and an active account number.  Even if you don't have the physical card, you may be able to log in to you credit card website and obtain your new/updated card information there.  Also, it is worth noting that whenever you want to make final payment with a different card than you made your deposit with, then you need to contact your TA if you have one or Royal directly if you don't.  They don't know what they don't know...

New cards are sometimes not active until you activate them by following the instruction on the card.  Also, the security code is not usually published to an online account, you need the card in hand to see it.  

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35 minutes ago, twangster said:

Have another phone?  Don't hang up but try C&A on another phone.  ‭(800) 526-9723‬

Never thought of double fisting RC hold to find the fastest path.  If I am in a hurry I will have my entire family calling numbers! 🙂

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