shaydav19

@Matt I hope everyone is healthy and safe during this trying time. I have a an FCC issue and wonder if escalation is my only recourse. I had a family vacation that I paid for in full on one credit card for 7 people. My 72 year old mom and 80 year old aunt were in one cabin that we had to cancel under the Cruise with Confidence plan because their doctors advised them to forget about cruising. I am now fighting with RCCL as they do not want to offer the FCC to me although they are fully aware that I paid for all of the bookings and that I not only intend to cruise again, but already have another cruise scheduled for 08/22/2020. Does anyone have any suggestions, work arounds or insights that could help? I really appreciate the help this blog offers. Thanks in advance. Grandeur of the Seas 01/03/2019 Anthem of the Seas 03/15/2020 (Doomed) ? Independence of the Seas 08/22/2020 (Hopefully)

Now I have a cruise credit for two elderly women who will never cruise again and I paid for them but they won’t give me the credits! I’m so disgusted right now

We went through the groups department directly and had no trouble, until this

Yes I haven't paid for anything else yet as I am waiting on the news from the Presidents news conference. Just holding everything in the cruise planner until tonight.

no only two cancelled, because of their health and ages. The rest of us (28) are all planning to travel, so our group leader and I have been on the phone for hours getting things reinstated. And the rep. lied and said they were going to comp our gratuities and then a supervisor said no. I am trying to get over anger now because I want to give the crew the benefit of the doubt as I know this has to be a stressful situation for them as well. But it really leaves a bad taste in my mouth right now. Thanks @Matt for having someplace where I can still see the good side of things.

My entire group was still planning to travel 03/15/2020 on Anthem of the Seas and they cancelled all 30 of us because I had to cancel my mother and aunt who are elderly! They did not even call anyone in the group to confirm this. Just received a random email in the middle of the night showing all of our excursions, shows, dining plans cancelled. After 5 hours of my life they have now at least restored my cabin reservations but i have had to rebook everything else and it cost an extra 15.00 per person now for the water park! I am so angry right now I could scream. How can you be so reckless to people who are still trying to be loyal? Grandeur of the Seas 01/03/2019 Anthem of the Seas 03/15/2020 Maybe ? Independence of the Seas 08/22/2020 Maybe ?

I certainly hope not! We sail 03/15/2020 and I will have 3 very pissy 23 year old's on my hands!?

Anthem of the Seas 03/15/2020 God willing! Independence of the Seas 08/22/2020

800-256-6649

Yes my cruise on Anthem for 03/15/2020 is now more than $400 higher!

That is my fear as well. I am going to call them first thing in the morning, because they need to tell me before I get started traveling to the port.

Cruising Anthem on 03/15/2020, not canceling unless RCCL does!

#stillgoing Anthem 03/15/2020!

Why would you allow your children to be that far away from you? It's a ship, do you realize how many strangers will be between you, and your children? Oh, and to answer your question, no the ship won't care until after the lawsuits begin. ?

That's because you two were on the cruise! I follow your post on this site and I will testify that you all are my "ideal" of how to travel. "if it comes let it, if it goes let it, enjoy the ride!"

they are certainly working, you have to sit still and continue to hit redial! also try calling one minute before they open. Best of luck. I was on hold today for 75 minutes today but I did get through.

hey @Matt, any chance you're on Anthem this Sunday? It would be fantastic to meet you!

What are your concerns? I am on Anthem out of New Jersey on Sunday, 03/15/2020, my mom had to cancel due to her health status, but other than that we are good.

Anthem of the Seas 03/15/2020 Will do!

Tried and no has to be the entire suite

They will offer future cruise credits though, I just had to do so for my elderly mom and aunt as this was the same situation and they cannot get doctors clearance. Since I purchased the fares the rep advised the credit would be in my name.

You may cancel up to 48 hours prior

Call them about the NEW 48 CANCELLATION RULE

Per order

This is what the RCCL site shows??? Junior Suite An incredible intimate suite with a great view. Beds Two twin beds that convert to a Royal King bed One double sofa bed in staterooms with up to 4 and 5 guests One Pullman bed in staterooms with up to 5 guests Size Stateroom: 287 sq. ft. Balcony: 80 sq. ft. OccupancyUp to 5 guests View Details From$2,005* USD /PERSON from $191 /month info SELECT