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New Singapore cruise terminal ready for Voyager of the Seas

In:
26 Jan 2012

Royal Caribbean's Chairman Richard Fain has personally looked around the new International Cruise Terminal in Singapore and likes what he sees.

Fain has been told that the new terminal will be ready for the arrival of Royal Caribbean's Voyager of the Seas when she arrives on May 26 for her debut in Asia.  Previously the Singapore Tourism Board had only indicated that the new terminal would be ready in the second quarter of 2012.

"Because the ship is coming in late May, I was assured the terminal would be ready for the voyage of the ship," Fain said. "It's also very efficient. That's important in the cruise industry. It's gratifying to see how well-thought through the logistics are: How passengers come in, how luggage is handled, the supplies to the ship. There are commodious areas to handle all the activities that need to be attended to. They are all well-thought out in a progressive way."

Voyager of the Seas' first cruise from Dubai to Singapore is already sold out, which has exceeded expecations according to Fain.

Royal Caribbean's Germany branch posts record sales numbers

In:
26 Jan 2012

Royal Caribbean's German branch had a record year in 2011.  The number of passengers from Germany, Austria and Switzerland grew from the previous year by 34 percent to 80,500.

The turnover of all three Royal Caribbean brands (Royal Caribbean, Celebrity Cruises and Azamara Club Cruises) has increased by 40 percent according to Royal Caribbean's division head Tom Fecke during an annual budget presentation.

Besides capacity growth, the "Seefari" Mediterranean campaign and the "highly developed" Fly & Cruise supply contributed to the positive result. And also a broader basis in counter sales: 526 travel agents were added in the last year, according to Fecke

Explorer of the Seas delayed by one day due to medical emergency

In:
26 Jan 2012

Royal Caribbean's Explorer of the Seas will return to Bayonne, New Jersey one day late due to an onboard medical emergency.  Royal Caribbean expects Explorer of the Seas to return on Saturday, January 28 now after a passenger required medical attention.

Royal Caribbean spokeswoman Cynthia Martinez issued this statement, "The guest was initially treated in our medical facility, but required additional and urgent medical attention that could only be provided in a hospital," read the statement. Explorer, which is equipped with a helipad, has re-charted a course for San Juan, Puerto Rico, the closest port of call. A helicopter will meet the ship when it gets within 70 miles of San Juan. Estimated time is 5:35 p.m. local time."

"We will be assisting both the guests currently onboard and those boarding on Saturday, but do not have details at this time," said Martinez. "We wanted to put the notice on our website and on social media as soon as possible, to let affected guests know in advance." Additional information on the revised itinerary will be provided to passengers on Saturday at embarkation.

Passengers that were expecting to depart on Explorer of the Seas' next cruise on Friday are now asked to not arrive at port until 2pm on Saturday.

Navantia Cadiz shipyards will upgrade Grandeur of the Seas

In:
25 Jan 2012

As part of its ongoing effort to revitalize its ships, Royal Caribbean has confirmed that Navantia at Cadiz, Spain will be the shipyard that will upgrade the facilities aboard Grandeur of the Seas.

This is the second Royal Caribbean ship to be upgraded at Navantia, following Splendour of the Seas which received similar upgrades.  All of these upgrades are part of Royal Caribbean's Royal Advantage program.

The work will consist mainly of jet and paint, pipe, steel scaffolding, improvements in propulsion systems, rudders, bow thrusters, anchors and chains, plus many odd jobs in the engine room. The duration of the work will be about four weeks, during which some 350 people will work at Navantia and its subsidiary companies.

Royal Caribbean CEO Speaks Out on Cruise Line Safety

In:
20 Jan 2012

The Costa Concordia disaster has prompted Royal Caribbean's CEO Adam Goldstein to post a blog entry about the incident and what Royal Caribbean is and has been doing to keep guests safe.

"Safety is a journey rather than a destination. We need to operate safely now yet constantly improve our safety. We need to hunt for lessons learned in every minor incident or accident. We need to apply those lessons learned across the fleet ASAP. This is a never ending cycle."

Goldstein said that half of the fleet's Captains and most of Royal Caribbean's Hotel Directors were meeting in South Florida over the weekend to discuss safety both today and in the future.  Goldstein promised to review all of Royal Caribbean's safety processes, technology and people to ensure no catastrophes befall Royal Caribbean.

Goldstein also promised more information to the public on what Royal Caribbean is doing to keep its ships and passengers safe, "In the upcoming weeks we will communicate by text and video about many of the key elements of safety. Many readers who know us well will not be surprised by our focus on and commitment to safety. Those who have less experience with us should learn some interesting and compelling facts about how we prepare our ships and crew for safe operation every day."

Royal Caribbean Fourth Quarter 2011 Earnings Call Scheduled

In:
19 Jan 2012

Royal Caribbean will hold a conference call on February 2, 2012 at 10am to discuss its fourth quarter 2011 financial results.

The call will be available on-line at the company's investor relations web site, www.rclinvestor.com. To listen to the call by phone, please dial (877) 663-9606 in the US and Canada. International phone calls should be made to (706) 758-4628. There is no passcode or meeting number. A replay of the webcast will be available at the same site for a month following the call.

Royal Caribbean wins three awards at World Travel Awards

In:
16 Jan 2012

The World Travel Awards handed Royal Caribbean three awards at a ceremony held on January 11, 2012 at the Katara Cultural Village in Doha, Qatar.  Royal Caribbean won awards for World's Leading Cruise Line, World's Leading Cruise Brand and World's Leading Large Ship Cruise Line.

Royal Caribbean's Regional Director Helen Beck spoke about accepting the awards, "Winning not one, but three awards, is truly a testament to Royal Caribbean’s continued dedication to innovation.  With a history of creativity and innovation - delivering many at-sea industry firsts, such as ice rinks, rock-climbing walls, zip lines and Broadway shows - we are committed to providing an unforgettable and rejuvenating experience that appeals to vacationers of all ages.”

Royal Caribbean's Executive Director in the Middle East, Lakshmi Durai, echoed Beck's comments, "We are very proud to have received three awards and would like to thank our travel partners from around the region for their continued and valued support over the years in spreading the word about the incredible value and satisfaction that Royal Caribbean International offers.”

Royal Caribbean employee indicted on sex abuse charges with teenage girl

In:
12 Jan 2012

Records show that a 25-year-old Royal Caribbean employee has been indicted on charges of sexually abusing a minor after allegations arose that he had sex with a teenage girl aboard Royal Caribbean's Enchantment Of The Seas, which sailed out of Baltimore on December 17.

The victim told police that she was alone on the deck of the ship when she met the man, Fabian Palmer, and he took her into a men's locker room where he began having sex with her.  He was stopped when another employee knocked on the door.

Video cameras captured "the likeness of Palmer," the victim, and the second employee outside the locker room around the same time that the victim said the abuse occurred, records show. Palmer was interviewed by Royal Caribbean employees and admitted having sex with the girl, but said he believed she was 16, records show. He was indicted on one count of sex abuse of a minor on Jan. 11.

Monarch of the Seas passes CDC inspection after failing earlier

In:
10 Jan 2012

A few weeks ago Royal Caribbean's Monarch of the Seas failed the Center for Disease Control's inspection after being cited for health-related issues such as fruit flies and food storage mistakes.

Last week, Royal Caribbean fixed the problems and Monarch of the Seas passed the test with flying colors, according to Royal Caribbean spokeswoman Cynthia Martinez. During the January 6 inspection, Monarch of the Seas earned a score of 96 (out of 100).  The examination was conducted as part of the Centers for Disease Control and Prevention's Vessel Sanitation Program (VSP).

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