kjw83 Posted August 9, 2018 Report Share Posted August 9, 2018 Is there a reason I wouldn`t be able to access my remaining balance to pay it online? I went to make a payment and I can`t click the link. But the cruise planner is still available to to click...not sure whats going on? I was able to access it a couple weeks ago. Our cruise in in April. Quote Link to comment Share on other sites More sharing options...
Mljstr Posted August 9, 2018 Report Share Posted August 9, 2018 This has been an ongoing issue with the new website ( now not so new anymore). Try a different web browser. R u using a Mac? Web help told me to use Google Chrome. Maddening isn’t it?? I think it’s just the luck if the draw if and when it works. Quote Link to comment Share on other sites More sharing options...
kjw83 Posted August 9, 2018 Author Report Share Posted August 9, 2018 No, not using a mac, but using chrome. WIll try again later, but glad to know its not just me Quote Link to comment Share on other sites More sharing options...
Pooch Posted August 9, 2018 Report Share Posted August 9, 2018 Try going in through the "ALREADY BOOKED" link as opposed to the "LOG IN" link. I paid off my balance yesterday and the log in did not have an active payment button but the already booked link did. Payment made, email confirmation received 15 minutes later. kjw83 1 Quote Link to comment Share on other sites More sharing options...
rjac Posted August 9, 2018 Report Share Posted August 9, 2018 If you book through a travel agent you will not be able to see your balance due nor make any payments through the cruise planner. Quote Link to comment Share on other sites More sharing options...
kjw83 Posted August 9, 2018 Author Report Share Posted August 9, 2018 I didn`t go through a travel agent, and was able to access it earlier, thats why I was confused why it wasn`t there now Quote Link to comment Share on other sites More sharing options...
Pooch Posted August 9, 2018 Report Share Posted August 9, 2018 Now I can't enter CC info in my check in!!! God this website is such fun! Quote Link to comment Share on other sites More sharing options...
JohnK6404 Posted August 10, 2018 Report Share Posted August 10, 2018 Thank you! I went through the “ALREADY BOOKED” option on the main page drop down and I got in... did not attempt to make a payment tonight. I was just looking at that last night and could not figure out where to go to review remaining balance and make additional payments. I miss the old website for reviewing your reservation, charges, payments, deadlines, etc. Quote Link to comment Share on other sites More sharing options...
Pooch Posted August 10, 2018 Report Share Posted August 10, 2018 And I switched to IE as suggested in another post and got my CC information entered and saved. Quote Link to comment Share on other sites More sharing options...
SPS Posted August 10, 2018 Report Share Posted August 10, 2018 I had this issue this week, too. I used the old website link to get into my account through the back door and make a payment. https://secure.royalcaribbean.com/mycruises/processLogin.do Quote Link to comment Share on other sites More sharing options...
Baked Alaska Posted August 10, 2018 Report Share Posted August 10, 2018 On 8/9/2018 at 1:55 PM, kjw83 said: No, not using a mac, but using chrome. WIll try again later, but glad to know its not just me Try using Chrome's incognito mode. kjw83 1 Quote Link to comment Share on other sites More sharing options...
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