Balcony4U Posted October 21, 2023 Report Share Posted October 21, 2023 I am on Wonder this coming April. The App has the orange banner, "Sorry, we hit a snag...." Everyone in my family is having the same issue. Anyone else run into this problem? It shows the cruise, but will not let me do anything on the App. Quote Link to comment Share on other sites More sharing options...
OCSC Mike Posted October 21, 2023 Report Share Posted October 21, 2023 The app frequently has glitches and issues. They usually resolve themselves but you can try reinstalling if you want. RCIfan1912 and KJ777 2 Quote Link to comment Share on other sites More sharing options...
Ryan79 Posted October 21, 2023 Report Share Posted October 21, 2023 This problem is called Saturday with the Royal app. It does things like this on a normal basis. RCIfan1912 1 Quote Link to comment Share on other sites More sharing options...
Balcony4U Posted October 22, 2023 Author Report Share Posted October 22, 2023 Bummer, I have not had any problems with it in the past. I can do everything on the website, but it was easier doing it in the app. Hopefully it straightens itself out closer to the sail date:-) Thanks for your replies:-) Shari and RCIfan1912 2 Quote Link to comment Share on other sites More sharing options...
ScottD Posted October 22, 2023 Report Share Posted October 22, 2023 The app also had an update this week, check to make sure you have the newest one. RCIfan1912 1 Quote Link to comment Share on other sites More sharing options...
Vlad Posted October 25, 2023 Report Share Posted October 25, 2023 On 10/21/2023 at 9:48 AM, Balcony4U said: I am on Wonder this coming April. The App has the orange banner, "Sorry, we hit a snag...." Everyone in my family is having the same issue. Anyone else run into this problem? It shows the cruise, but will not let me do anything on the App. Sailing about a month after you. Had this problem with only Wonder reservation for months. No one knows how to fix it so far. My agent told me that's it's on Royal Caribbean side. But there's no ETA and Royal hardly admits to it. So no app version or reinstall will fix anything... I hate going through the website. And even on the website, the calendar is blank. So planning is very hard. Hopefully, it will get fixed before the cruise. Since it's literally impossible being on the ship like that without the app and not able to check, change or reserve anything... Quote Link to comment Share on other sites More sharing options...
Vlad Posted December 10, 2023 Report Share Posted December 10, 2023 On 10/21/2023 at 9:48 AM, Balcony4U said: I am on Wonder this coming April. The App has the orange banner, "Sorry, we hit a snag...." Everyone in my family is having the same issue. Anyone else run into this problem? It shows the cruise, but will not let me do anything on the App. Hi, any luck getting app working for this cruise? My TA is no help. Worried if everything is OK with reservation or why it's happening only with this cruise. Or maybe it's a problem with Wonder of the seas... Quote Link to comment Share on other sites More sharing options...
Geezer Of The Seas Posted December 10, 2023 Report Share Posted December 10, 2023 Reinstallation as mentioned, seems to be the most common fix, sorry it hasn't worked for you. The Google App Store ratings are kind of generous IMO..... I believe the latest iteration of it has turned it more into sales bloatware than a useful pre-cruise or onboard tool. I've noticed it goes absolutely dead now within 7 days of your last cruise if you have nothing booked as well. Our points for last trip weren't credited but are correctly displayed on the website. Quote Link to comment Share on other sites More sharing options...
Vlad Posted December 10, 2023 Report Share Posted December 10, 2023 1 minute ago, Geezer Of The Seas said: Reinstallation as mentioned, seems to be the most common fix, sorry it hasn't worked for you. The Google App Store ratings are kind of generous IMO..... I believe the latest iteration of it has turned it more into sales bloatware than a useful pre-cruise or onboard tool. I've noticed it goes absolutely dead now within 7 days of your last cruise if you have nothing booked as well. Our points for last trip weren't credited but are correctly displayed on the website. This absolutely have nothing to do with any installation or reinstall. Issue is completely different. It's working perfectly for other reserved cruises. Quote Link to comment Share on other sites More sharing options...
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