Annie kaley Posted October 10, 2023 Report Share Posted October 10, 2023 I bought wine and cheese as well as gin and tonic for the room. I can see the wine and cheese in my profile. But not the gin and tonic, I have been charged. Quote Link to comment Share on other sites More sharing options...
Xaa Posted October 10, 2023 Report Share Posted October 10, 2023 That's because you bought them in 2 separate places. The wine and cheese is from Gifts and Gear in the cruise planner so you can see it. The Gin and Tonic is from Royal Gifts so that one you don't see. HeWhoWaits 1 Quote Link to comment Share on other sites More sharing options...
Annie kaley Posted October 10, 2023 Author Report Share Posted October 10, 2023 Thank you for your answer. But I wonder why they don’t let you see that. If there’s an issue how are you supposed to prove you bought it? Quote Link to comment Share on other sites More sharing options...
CruisePirate Posted October 11, 2023 Report Share Posted October 11, 2023 4 hours ago, Annie kaley said: Thank you for your answer. But I wonder why they don’t let you see that. If there’s an issue how are you supposed to prove you bought it? You should receive an email receipt within a week of purchase. Quote Link to comment Share on other sites More sharing options...
SemperMom Posted October 11, 2023 Report Share Posted October 11, 2023 The receipt email is always a little delayed. I was worried a little too the first time I ordered that way but it’s always in the cabin waiting for us. Quote Link to comment Share on other sites More sharing options...
Xaa Posted October 11, 2023 Report Share Posted October 11, 2023 9 hours ago, Annie kaley said: Thank you for your answer. But I wonder why they don’t let you see that. If there’s an issue how are you supposed to prove you bought it? Your email receipt is your proof. It's this way because that Royal Gifts section is a place where others, anyone really can send a gift to anyone on a cruise if they have the reservation number. People often want their gifts to be a surprise. TA's use this to send embarkation gifts all the time. Quote Link to comment Share on other sites More sharing options...
Jolly Ogre Posted October 11, 2023 Report Share Posted October 11, 2023 Where do you find the Royal gifts? Quote Link to comment Share on other sites More sharing options...
FionaMG Posted October 11, 2023 Report Share Posted October 11, 2023 53 minutes ago, Jolly Ogre said: Where do you find the Royal gifts? Go into your cruise planner and click on your initials top right. Royal Gifts is in the drop-down menu. Jolly Ogre 1 Quote Link to comment Share on other sites More sharing options...
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