GLENNH Posted December 19, 2016 Report Share Posted December 19, 2016 If you are sailing from any destination other than America, do not buy any camera's or electrical items. After a camera breaking down two after buying it on the Voyager Of The Seas, the camera department on board did not want to know about it and told us it would have to get repaired under warranty in Australia. The manufacturer does not want to know about it and Royal Caribbean has not answered two emails. Enjoy the cruise, just don't expect any service if something is faulty. Quote Link to comment Share on other sites More sharing options...
DocLC Posted December 19, 2016 Report Share Posted December 19, 2016 You can try Twitter; I've received a good response from them there or send a letter to the home offices. Unfortunately, I believe the shops onboard are not actually run/owned by Royal Caribbean, so there's only so much they can do. Quote Link to comment Share on other sites More sharing options...
monorailmedic Posted December 19, 2016 Report Share Posted December 19, 2016 How long ago did you contact them? Once or twice I thought they ignored me but instead took almost 2 weeks to reply. Quote Link to comment Share on other sites More sharing options...
Matt Posted December 19, 2016 Report Share Posted December 19, 2016 I'm sorry to hear you ran into an issue with the camera you purchased, but I do believe it is the manufacturer's fault to provide repair/support for it. Perhaps you are looking for a return to RC for purchasing it rather than dealing with a repair, but I'm honestly not sure how that is handled once you disembark from the cruise. Quote Link to comment Share on other sites More sharing options...
GLENNH Posted December 19, 2016 Author Report Share Posted December 19, 2016 Thanks Matt, the problem is that we asked several times if the camera was under warranty and could it be fixed in Australia. Every time the manager of the camera section said yes. Either she did not know and said that to get rid of us or she generally thought that, the problem should be addressed by a simple email from Royal Caribbean either by accepting responsibility or denying it, not replying to emails is not good customer service. Consumer law must be different in America, here in Australia we take it back to the point of sale to have repairs or a refund for faulty merchandise, after all, my contract is with the seller, not the manufacturer. Good lesson to be learnt by anyone sailing, don't expect normal warranty if you are sailing on an American ship that is not based in America. Will wait and see what happens. Quote Link to comment Share on other sites More sharing options...
UkuleleCruiser Posted December 19, 2016 Report Share Posted December 19, 2016 I learned quickly not to buy anything mechanical, or any jewelry I expected to be valuable. My friend bought expensive watches that never worked, and has had trouble getting them replaced from the manufacturer. And the jewelry baubles bought for gifts never lasted longer then a couple wearings. I have always had a wonderful time on the cruise, but restricted purchases to t-shirts and ship models and such. YMMV. MikeK 1 Quote Link to comment Share on other sites More sharing options...
Sailor_to_Cruiser Posted December 20, 2016 Report Share Posted December 20, 2016 I had sent an e-mail to RCI after my last cruise and it took almost a month for a reply. It wasn't a complaint e-mail so I wasn't really looking for any reply. I guess they are just busy right now. Previously I had gotten replies within 2 weeks. Quote Link to comment Share on other sites More sharing options...
Matt Posted December 20, 2016 Report Share Posted December 20, 2016 Consumer law must be different in America, here in Australia we take it back to the point of sale to have repairs or a refund for faulty merchandise, after all, my contract is with the seller, not the manufacturer. It definitely is different in America. Here, the streets are paved with gold and our electronics come with a manufacturer warranty that they will repair it. We can bring it back to where we purchased the item for a refund, but not a repair. Quote Link to comment Share on other sites More sharing options...
BillHoo Posted December 30, 2016 Report Share Posted December 30, 2016 I've read of some people on other forums having trouble getting mini-bar charges removed that had been mysteriously added after the last day. For the most part folks have had those problems resolved by calling the 1-800 number Quote Link to comment Share on other sites More sharing options...
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