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ticoman

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  1.    KJones reacted to a post in a topic: Royal Caribbean Booked 7 of us in two adjoining rooms that only fit 4 total
  2.    michaelp1446 reacted to a post in a topic: Royal Caribbean Booked 7 of us in two adjoining rooms that only fit 4 total
  3.    FionaMG reacted to a post in a topic: Royal Caribbean Booked 7 of us in two adjoining rooms that only fit 4 total
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  10. ticoman
    Thank you @FionaMG and @Neesa. I have followed your advice and will report back.
  11.    Neesa reacted to a post in a topic: Royal Caribbean Booked 7 of us in two adjoining rooms that only fit 4 total
  12. ticoman
    They confirmed on the phone that both rooms are 2 person rooms. They royally messed up here in their own booking system.
  13. ticoman
    @Suite Snob @Neesa See my update above. Any help that anyone can provide would be so appreciated. This is fairly devastating to our family, and we are getting a massive runaround from Royal Caribbean on an issue that is clearly their fault.
  14. ticoman started following Royal Caribbean Booked 7 of us in two adjoining rooms that only fit 4 total
  15. ticoman
    Quantum of the Seas, sailing June 27 out of Seattle. Latest update is that they just automatically reallocated our rooms with an e-mail that "After completing an onboard stateroom audit of Quantum of the Seas, we found a discrepancy with your stateroom's capacity requiring us to move you to a new stateroom on our June 27, 2022 sailing." We are now in cabins 9164 and 7290 - very far apart from each other. We were in 12276 and 12274.
  16. ticoman
    ticoman joined the community
  17. ticoman
    Royal Caribbean accidentally booked 7 of us in two adjoining rooms that only fit 4 total. The booking was over the phone several months ago, but WE just discovered their error (and our cruise leaves in less than a week!). We're a single family with 5 children, including some who are small children. We have been on the phone with Royal Caribbean but they have only offered ship credit and to move us to two different rooms on two different decks, which does not work with small children. Any recommendations? Anyone know anyone high up at Royal Caribbean that can solve this for us?
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