On the Harmony OTS blog cruise, I am using an MEI travel agent because I want to be in on the activities planned by you. So far, I have been "underwhelmed" by the service of the agent and have booked my 3 other existing cruise reservations with an RC agent on the phone. Maybe I was expecting too much from the agent, but I rather doubt it. If you have any recommendation of a specific agent, I would be happy to try using one again. Thanks!