We received our refund today. It appeared in 7 payments. Not sure how it was broken down but the total was equal to amount paid out including excursions, taxes and fees. So glad I don't have to keep looking at my bank account. This was going to be my second cruise with RC and I really didn't now how refunds worked. The cruise was suppose to take place on Freedom of the Seas this past Sunday. We were actually suppose to be on our cruise now. I received several emails from guest experience letting me know when to expect my refund. I never called because I didn't want to stay on the line for hours. My only action was to seek a refund via the website the day after my cruise was cancelled. I received my cruise planner cancellation on April 24th. a "We're sorry" update on April 29th, and a final email on May 6 letting me know my refund was being processed and I would get the funds this week. One thing I did notice was that while the refund was processed on 5/10 it didn't show up until today. Perhaps it was my bank taking the extra time to process it. Thanks to all of you on this blog for your comments. It helped me keep my cool just knowing how others were being affected and how people were willing to wait a while before complaining. Hopefully, all will get their credits or refunds before long!