Cruising Family

Good news i finally got my refund for Port Fees, Upgrade, and Cruise Planner Purchases today for my March 14th Cruise that was cancelled on March 13th. Almost 2 months.

I previously posted our scenario on this forum and wanted to share that we finally received all refunds for taxes, fees, gratuities and cruise planner purchases. There IS hope!! It just took way too long! ?
 
Cruise planned on March 14th on Symphony.
Cruise cancelled By RCCL on March 13th as part of voluntary suspension.
Received 125% FCC email on 4/6/20.
Called and emailed several times about cash refund for remaining items.
Cruise planner cancellation email received on 4/14/20.
Refund received TODAY 5/7/20 - 17 business days after receiving the cruise planner cancellation and 39 business days after our cruise was cancelled.
The biggest insight I have on timing and advice is to make sure you’ve received a cruise planner cancellation email (if you prepurchased anything). That means the process has started. No email goes out if you are only waiting for taxes, fees, gratuities. And, there really is no rhyme or reason on when they are processing because our traveling companions had very similar refund coming to them and received it within 2 weeks of the cancelled cruise.
 
 

I previously posted our scenario on this forum and wanted to share that we finally received all refunds for taxes, fees, gratuities and cruise planner purchases. There IS hope!! It just took way too long! ?
 
Cruise planned on March 14th on Symphony.
Cruise cancelled By RCCL on March 13th as part of voluntary suspension.
Received 125% FCC email on 4/6/20.
Called and emailed several times about cash refund for remaining items.
Cruise planner cancellation email received on 4/14/20.
Refund received TODAY 5/7/20 - 17 business days after receiving the cruise planner cancellation and 39 business days after our cruise was cancelled.
The biggest insight I have on timing and advice is to make sure you’ve received a cruise planner cancellation email (if you prepurchased anything). That means the process has started. No email goes out if you are only waiting for taxes, fees, gratuities. And, there really is no rhyme or reason on when they are processing because our traveling companions had very similar refund coming to them and received it within 2 weeks of the cancelled cruise.

I previously posted our scenario on this forum and wanted to share that we finally received all refunds for taxes, fees, gratuities and cruise planner purchases. There IS hope!! It just took way too long! ?
 
Cruise planned on March 14th on Symphony.
Cruise cancelled By RCCL on March 13th as part of voluntary suspension.
Received 125% FCC email on 4/6/20.
Called and emailed several times about cash refund for remaining items.
Cruise planner cancellation email received on 4/14/20.
Refund received TODAY 5/7/20 - 17 business days after receiving the cruise planner cancellation and 39 business days after our cruise was cancelled.
The biggest insight I have on timing and advice is to make sure you’ve received a cruise planner cancellation email (if you prepurchased anything). That means the process has started. No email goes out if you are only waiting for taxes, fees, gratuities. And, there really is no rhyme or reason on when they are processing because our traveling companions had very similar refund coming to them and received it within 2 weeks of the cancelled cruise.
 
 

I previously posted our scenario on this forum and wanted to share that we finally received all refunds for taxes, fees, gratuities and cruise planner purchases. There IS hope!! It just took way too long! ?
 
Cruise planned on March 14th on Symphony.
Cruise cancelled By RCCL on March 13th as part of voluntary suspension.
Received 125% FCC email on 4/6/20.
Called and emailed several times about cash refund for remaining items.
Cruise planner cancellation email received on 4/14/20.
Refund received TODAY 5/7/20 - 17 business days after receiving the cruise planner cancellation and 39 business days after our cruise was cancelled.
The biggest insight I have on timing and advice is to make sure you’ve received a cruise planner cancellation email (if you prepurchased anything). That means the process has started. No email goes out if you are only waiting for taxes, fees, gratuities. And, there really is no rhyme or reason on when they are processing because our traveling companions had very similar refund coming to them and received it within 2 weeks of the cancelled cruise.
 
 

I previously posted our scenario on this forum and wanted to share that we finally received all refunds for taxes, fees, gratuities and cruise planner purchases. There IS hope!! It just took way too long! ?
 
Cruise planned on March 14th on Symphony.
Cruise cancelled By RCCL on March 13th as part of voluntary suspension.
Received 125% FCC email on 4/6/20.
Called and emailed several times about cash refund for remaining items.
Cruise planner cancellation email received on 4/14/20.
Refund received TODAY 5/7/20 - 17 business days after receiving the cruise planner cancellation and 39 business days after our cruise was cancelled.
The biggest insight I have on timing and advice is to make sure you’ve received a cruise planner cancellation email (if you prepurchased anything). That means the process has started. No email goes out if you are only waiting for taxes, fees, gratuities. And, there really is no rhyme or reason on when they are processing because our traveling companions had very similar refund coming to them and received it within 2 weeks of the cancelled cruise.
 
 

I previously posted our scenario on this forum and wanted to share that we finally received all refunds for taxes, fees, gratuities and cruise planner purchases. There IS hope!! It just took way too long! ?
 
Cruise planned on March 14th on Symphony.
Cruise cancelled By RCCL on March 13th as part of voluntary suspension.
Received 125% FCC email on 4/6/20.
Called and emailed several times about cash refund for remaining items.
Cruise planner cancellation email received on 4/14/20.
Refund received TODAY 5/7/20 - 17 business days after receiving the cruise planner cancellation and 39 business days after our cruise was cancelled.
The biggest insight I have on timing and advice is to make sure you’ve received a cruise planner cancellation email (if you prepurchased anything). That means the process has started. No email goes out if you are only waiting for taxes, fees, gratuities. And, there really is no rhyme or reason on when they are processing because our traveling companions had very similar refund coming to them and received it within 2 weeks of the cancelled cruise.
 
 

I previously posted our scenario on this forum and wanted to share that we finally received all refunds for taxes, fees, gratuities and cruise planner purchases. There IS hope!! It just took way too long! ?
 
Cruise planned on March 14th on Symphony.
Cruise cancelled By RCCL on March 13th as part of voluntary suspension.
Received 125% FCC email on 4/6/20.
Called and emailed several times about cash refund for remaining items.
Cruise planner cancellation email received on 4/14/20.
Refund received TODAY 5/7/20 - 17 business days after receiving the cruise planner cancellation and 39 business days after our cruise was cancelled.
The biggest insight I have on timing and advice is to make sure you’ve received a cruise planner cancellation email (if you prepurchased anything). That means the process has started. No email goes out if you are only waiting for taxes, fees, gratuities. And, there really is no rhyme or reason on when they are processing because our traveling companions had very similar refund coming to them and received it within 2 weeks of the cancelled cruise.
 
 

I previously posted our scenario on this forum and wanted to share that we finally received all refunds for taxes, fees, gratuities and cruise planner purchases. There IS hope!! It just took way too long! ?
 
Cruise planned on March 14th on Symphony.
Cruise cancelled By RCCL on March 13th as part of voluntary suspension.
Received 125% FCC email on 4/6/20.
Called and emailed several times about cash refund for remaining items.
Cruise planner cancellation email received on 4/14/20.
Refund received TODAY 5/7/20 - 17 business days after receiving the cruise planner cancellation and 39 business days after our cruise was cancelled.
The biggest insight I have on timing and advice is to make sure you’ve received a cruise planner cancellation email (if you prepurchased anything). That means the process has started. No email goes out if you are only waiting for taxes, fees, gratuities. And, there really is no rhyme or reason on when they are processing because our traveling companions had very similar refund coming to them and received it within 2 weeks of the cancelled cruise.
 
 

Thanks so much!

My March 14th cruise as cancelled the day before we were to sail.  I have received my 125% FCC but have yet to receive any refund for port fees, taxes, gratuities or cruise planner purchases.  I only received my cruise planner confirmation on April 14th but still have not received the actual refund.  There doesn't seem to be any rhyme or reason as to timing at this point - I'm just hoping for a credit within 30 business days of April 14th at this point.  Unfortunately, RCL has been non responsive to email communications.  ?  I'm not a diamond cruiser but just made platinum so we definitely are loyal to RCL but the lack of communication has been very disappointing.

My March 14th cruise as cancelled the day before we were to sail.  I have received my 125% FCC but have yet to receive any refund for port fees, taxes, gratuities or cruise planner purchases.  I only received my cruise planner confirmation on April 14th but still have not received the actual refund.  There doesn't seem to be any rhyme or reason as to timing at this point - I'm just hoping for a credit within 30 business days of April 14th at this point.  Unfortunately, RCL has been non responsive to email communications.  ?  I'm not a diamond cruiser but just made platinum so we definitely are loyal to RCL but the lack of communication has been very disappointing.