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MLH

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  3. REALLY ANNOYED …. Would have cancelled if they told us this YESTERDAY when we had 48 hours to go!

    in Royal Caribbean Discussion

    Posted

    10 minutes ago, ChrisK2793 said:


    The girl I’ve been taking to at Royal CLAIMS she cancelled it for a full cash refund ……. But says she can’t sent me an email verifying that ……. The reservation still shows active ……. I’m supposed to just take her word they won’t just say we didn’t show up …… I’m waiting for a supervisor now …….. I want actual PROOF in an email saying they cancelled it and I’m getting a refund!

    Because of the new policy?  I am thinking about it as well but dont want fcc for the seven of us.  My final refund from a Royal Cancelled sailing on July 19th finally came on Dec 9th, after many many calls to TA, BBB, Chris Elliott and email to Royal.  Dont want any of their fcc,

  4. Will need to do a zoom meeting on ship, will base internet work?

    in Royal Caribbean Discussion

    Posted

    On 9/14/2021 at 12:27 AM, twangster said:

    Surf only can do wifi calling but no video.  Surf & Stream is a much better experience.  

    All ships are not equal for Voom and all regions are not equal for Voom.

    On an Alaska cruise do your Zoom over cellular while at a port.  Voom in Alaska is very spotty because it's so far North and satellite coverage is lacking.

    Anywhere and everywhere Voom can be spotty at times.  If its raining satellite internet gets slow and Zoom may not work at all even on the newest ships with the best Voom technology.  

    Do you know the average upload speed for Zoom on Harmony on the Caribbean on a nice day, no rain.  Have to upload a 15 page word document

  8. 🎄 🎄Festivus Star Class Miracle - Oasis December 19-26th

    in Live Blogs

    Posted

    On 11/21/2021 at 6:06 PM, Jax said:

    Genie introductory email 

    My name is Shane and It will be my honor & pleasure of serving you as your Royal Genie on your upcoming sailing. We can’t wait to welcome you to the Beautiful and Rejuvenated Oasis of the Seas on December 19. We hope you are ready for a wonderful and truly memorable cruise vacation. 

    Kindly do take the time to go through the entire email as there is important information with regards to the new Healthy Return to Sailing protocols.

    We are delighted that you will be joining us as we get back to our home at sea.  As we return to service, some benefits and services have been temporarily adjusted. To follow new health protocols and better manage the flow of guests in terminals, the check-in process will be different. All guests will be required to check-in and select an arrival time in advance via the Royal Caribbean app. However, Star Class Suite guests can enjoy Flexible Arrival — a new program allowing the freedom to check-in up to one hour before or after your scheduled check-in time, while the terminal is open. I highly recommend that you check-in online prior to your arrival at the terminal.

    Before I go further, I would like to provide you with very important information for your boarding:
     
    Oasis of the Seas will be docked at Miami Cruise Terminal A. Cruise Boulevard, Miami FL 33132. We kindly ask you to please use the Star Class entrance at Terminal A. Once you arrive at Terminal A, please look for the Purple Star Class sign. 
    To prioritize your luggage handling, please do not release your luggage to the porters in the regular drop off area. Please bear in mind the information about the luggage. This will make your check in seamless, and your luggage will be delivered straight to your suite upon arrival. 
     
    Once you find the Terminal Staff (wearing a blue polo T-shirt), they will guide you to the Suite Lounge, which is located on the 3rd Level with a priority Check. The Staff will guide you through the Security Check Point. Myself, or my fellow shipboard Genies will then meet you to escort you onboard our beautiful ship while your luggage is tagged and brought to your suite.
    Boarding will start approximately at 11:30PM. Since I will be simultaneously assisting other Star Class guests, kindly advise if you have an arrival time in mind.
     

    Your health & safety are our top priority, so as we begin to set sail, we have new health protocols that are part of our healthy return to service. Below are some key requirements to ensure you enjoy your onboard experience. Rest assured, there are no benefits being removed; they will just be delivered to you a little differently if you have sailed in a Star Class Suite before.   

    Here are some of the important things you need to know before you arrive:  
       
    • At embarkation, a mask will need to be worn from the moment you arrive to the cruise terminal through the moment you board the ship.  
    • Guests will also undergo a health screening as part of the boarding process to identify any symptoms consistent with COVID-19 (or other infectious diseases) – which includes having your temperature taken via a contactless device.  
    • Masks and physical distancing are required onboard in certain areas throughout the ship.  
    • I want to ensure that you have the full gastronomic experience you desire, so I would like to confirm your preferred dining time. Should your dining time conflict with any of the awesome shows that we have in store for you (show schedules are yet to be confirmed), I will tweak your dining time as required so as to allow you to have a leisurely dinner either before or after a show. While we always endeavor to fulfill all your requests, please understand that due to reduced seating capacity in our restaurants (50% only), last-minute requests may not always be possible. If I may kindly ask whether you are travelling with any family or friends, who may be joining you for dinner, as there are certain restaurants that cater to vaccinated guests only.
    • As per CDC requirements, certain bars and venues will be for vaccinated guests only. Also shows, at our entertainment venues, will have either designated areas for vaccinated guests or designated timing. 
    • As Star Class guests, we will continue to reserve the best seats, at select entertainment venues. Due to audience pre-curtain instructions, we require you to be seated no later than 15 minutes to curtain, at which time we will need to release your reserved seats.    
    • To allow for physical distancing, capacity in our Concierge/Suite Lounge will be limited and accessible on a first-come, first-seated basis. Should you experience any challenges in gaining access, please let me know.
    • For your safety and ours, only your Loft Attendants and I will be able to access your suite after you arrive, and we are not permitted inside your suite while you are there. Should you need to speak with me, we can do so on the phone, you may message me via WhatsApp or email, or we may meet in the Suite Lounge or other physically distanced location onboard while adhering to personal protective equipment protocols. Additionally, if you need assistance receiving any items in your suite while you are not there, such as minibar items, do let me know—I am happy to assist.   
    • With regards to room service, the delivery is now done with room service personnel placing the trolley, containing the food ordered, right outside the suite door and guests are now asked to pick the food up from the trolley onto their dining table. For clearance of soiled dishes, you can either leave it in your suite and the same will be cleared by the loft attendant while you are out or you can place the soiled dishes outside the suite and call or message me, and I will have room service clear the same.
    • Your test result must be issued by an accredited test provider and show a laboratory negative result that can be printed out or shown on your phone. Test cost continues to be the guest's responsibility. Learn about accepted tests at http://royalcaribbean.com/Test.
    • Starting Wednesday, September 8th, fully vaccinated guests can order at-home test kits, shipped right to your door (anywhere in the U.S. or Puerto Rico) in 2 business days or less. Guests can complete their pre-cruise test at home, with live video supervision by a Certified Guide and receive results in just 15 minutes. Visit https://www.royalcaribbean.com/faq/questions/is-there-a-telemedicine-option-for-pre-cruise-covid-19-test.
    • Kindly visit https://www.royalcaribbean.com/the-healthy-sail-center.for all of our health protocols & additional details.

    With the present health situation constantly evolving, should there be any further updates on CDC Health Protocols or Screening Requirements, I will inform you of the same promptly. 

    Star Class Amenities
    As our very special guest, you will also enjoy many other complimentary amenities, including our VOOM high-speed internet, Specialty restaurants, the Deluxe Beverage Package, access to the Suite Lounge and much more. 
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    Minibar Selection
    As our esteemed Star Class guests, you get access to an exclusive minibar set-up which includes Evian & San Pellegrino water. With regards to other beverages, kindly let me know your choices from the selection listed below:
    Coca-Cola Beverages: Coke, Diet Coke, Fanta, Sprite, Ginger Ale.
    Juices: Minute Maid Orange, Minute Maid Apple.
    Beers: Corona, Dos Equis, Budweiser, Coor's Lite, Heineken, Michelob Ultra.
     
    Activities:
    Kindly do let me know if you wish to partake in any of the sports activities on board such as the zip-line, Ultimate Abyss, Perfect Storm slides etc.  I will have a VIP wristbands for you which will allow you Priority Access to these activities, which you can do at your own leisure. Also kindly let me know if you wish to join in the Escape Room experience, details listed below:
    Escape rooms are the hottest new trend in interactive entertainment across the globe, and Royal Caribbean has partnered with Puzzle Break (the first American Escape Room company) to be the first cruise line to offer the experience. Apollo 18 - Mission Control by Puzzle Break is a game where groups of 6-12 players must work together to find hidden clues, solve puzzles, and “escape the room” within 50 minutes.
    • The name of our Escape Room is Apollo 18 - Mission Control 
    • Guests need reservations. 
    • Players must be 12 years old and above to play due to the challenging puzzles.  
    • Minimum of 6 guests, maximum of 12 guests per session
    • Sessions are not private – Guests can be from different travel groups. This is a Vaccinated Guests only Area.


    Pre-Cruise Communication
    In the days prior to your arrival, I am usually granting wishes to your fellow Star Class guests who are already on the ship. Meanwhile, I promise to be "in my lamp" and at your service every afternoon between 2:00 pm and 4:00 pm EST, responding to your questions and requests within 24 hours. Around 9:00 pm I need to recharge my cosmic Royal Genie powers — after all, even Royal Genies have to sleep.  

    If you have any requests for dining, shows, tours, activities, or are celebrating any special occasions, please send them my way. To get started, I recommend you begin reserving your Shore Excursions, including cabanas at CocoCay (on first-come, first-served basis) and any Spa & Salon Services now on https://www.royalcaribbean.com/booked.

    From this point on, we will be taking care of any questions or requests that you may have. We look forward to seeing you onboard soon and helping to make your trip with us extra special and safe.

     
    Looking forward to welcoming you all onboard!
    Best Wishes.
     

    This is so much mre than I received for my Harmony sailing in Jan.  We are on Oasis in Star at the end of Jan  hoping Shane is our genie with this detail.

  22. The Old Man and the Sea - Allured back to Star Class

    in Live Blogs

    Posted

    12 hours ago, WAAAYTOOO said:

    Of course your sister can stillest with you !  She can either pay for her meals or purchase the Unlimited Dining Plan.  She just won’t get a genie services or a beautiful suite.  You get what you pay for !

    True, but she wont pay for the dining package, lol  I keep telling her that it is not that much more and you get all of the perks, I personally think she will regret it.  

  23. The Old Man and the Sea - Allured back to Star Class

    in Live Blogs

    Posted

    We are in the process of booking 15 for a dual graduation on Allure.  Right now we have planned the Royal Loft and 2 Aquatheaters.  My one sister is a cheapskate and doesnt want to pay the price so she is opting for a balcony.  Hey, thats okay she doesn't need to be with us at dinner now. So win win!  Looking forward on how you will wrangle everyones wishes because that is where I am having some anxiety.

     

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