Andrew72681

Better yet, deactivate the seapass card entirely, so on ships with RFID doors you couldn’t get into your room, forcing a visit to guest services.

The problem with lift and shift is that in many cases it has no value for higher value rooms with limited inventory. There’s no where for me to move my November sailing.

No, this will be our first time. It actually departs exactly on my 40th birthday so was a great time to try something big and new.

That sounds like a spiritual cruise the way you describe it. I’m not sure I’ll get that deep, but am excited to try a different style of cruise.

Just got a note from my TA and she was just on a webinar where they were pushing Alaska. So at least as of now (after announcing wonder’s delay) quantum is still in their spiel in Alaska.

That’s too bad, would have been fun to have someone else from the message boards on that sailing. I’ve had very hit and miss experience with their call centers, especially the casino staff, but I’ve also had those with Royal recently as untrained reps take over for those that have been furloughed.

I think for most of next year, full ship charters won’t be possible as full ships won’t be possible.

I’m hoping as well. But the way this year’s been going who knows anymore. One would hope that if they move you they at least give you the option of two grand suites to replace the 2 bedroom. I’m getting ready to try and call to lift and shift an Oasis sailing this November (I’ve gotten to the point where I don’t think it’s going to happen) and since there’s no comparable suites within the window trying to convince them that two suites like two crown lofts would work.

I’m hoping Apex gets the nod to go first. I’m on 11/21, and by then will most likely be a six cancelled cruises.

Didn’t they just leave a bunch of Brits hanging when they moved Independence back to the US? That was even pre-COVID.

I’m hoping for an ovation switch as well. We’re booked on Quantum’s 7/26 sailing in a grand suite, at an awesome price. Moving to Serenade or Radiance would be a no go for me, as I need a new ship. I just hope that if they’re going to do it, do it soon. I’d hate to be in the situation like I’m in now with my November Oasis sailing where there’s not a single AQ suite available to lift and shift to.

Now to just wait for them to announce that Quantum won’t be coming to Alaska after all.

Quick change. We were able to move Quantum to a better week next year. Please adjust quantum to July 26th, 2021.

Like with @rjac we can remove my now cancelled Odyssey 3/26 sailing as well as my Harmony 8/16 sailing. I was able to move that one to Symphony on 1/30/21 though.

I will unequivocally state that the customer service agents weren’t in charge of the decision of moving a years worth of customers from one ship to another. That decision most likely originated with Nick Desrochers and other members of the revenue management team. While not an easy decision these days when holding onto whatever revenue you can makes Wall Street happy, it was an easy one. Just as when a plane is taken out of service and replaced with a smaller one seats get moved and customers get assigned based on status and anticipated revenue. This was clearly done in a suboptimal way as if not already there @twangster is approaching Pinnacle.

Based on people getting reassigned to liberty before ever being asked we can be reasonably sure that the consumer un-friendly decision is what was done. I’ve also noticed a similar situation to what American Airlines did with their computer systems a few years back, before it was a more manual system, but now it’s literally just going screen to screen with only being able to do what the system says you can. Anything else needs a manager. @twangster did you get the feeling with the rep that perhaps when they loaded the room on Liberty that it was coded as a L&S and that’s why there was no recourse to move as something had already been done in the system? That would certainly have complicated the agents life’s and made it more difficult to try anything.

That was precisely my point in reaction to your original post. They’ve normally been close to doing the right thing, how did the meeting to determine what to do with the Allure passengers go so wrong? They’re had to have been someone who spoke up and said “this is stupid and won’t work.” The customer service reps aren’t the ones who tried to downgrade @twangster, that message came from above. I refuse to blame the phone agent who was going by what they and others were told at the beginning. If their original plan was to let everyone refund or move to another ship then they would have gone with that before remapping everyone to new rooms. This blew up in their face and clearly caught them off guard.

Definitely try if you can, especially now with lots of people carrying new balances having Even a little bit of leverage with a card company may get bonus points or the fee waived.

I usually go with whatever card I’m close to hitting thresholds on for the year (normally southwest in the back half to get to companion pass) or whatever Card I’m working on a spend bonus on. no, they won’t charge you for the credit balance, but if it’s close to annual fee time you could just leave it, but as it sounds like a card you don’t use often you may want to call and see if there’s any incentive to keep it.

Sarcastic voice.......Whatever you do definitely don’t look up the guidelines Switzerland put in for the workers of the “oldest profession”

I think that’s another lesson I’ve learned through this. Use one card for Royal purchases so that it’s easier to track it down.

I always guessed there was one Cats fan on the message boards, glad we finally found you ?

Would make for an interesting class action to help jump the line in creditors if needed. Willfully selling cruises you knew would never go in hopes of generating much needed liquidity.

I just have a hard time imagine any group of yes-people that would sit on a zoom call and say “sure boss I’m sure there won’t be any backlash if we toss people from Allure to Liberty”

I’m thinking of doing it this October. Finally taking a solo cruise so will have some time.