Royal Caribbean's Splendour of the Seas could not dock in Piraeus, Greece as a result of the continuing strike among taxi drivers in Athens, Greece.  

Instead, Splendour of the Seas made a stop in Heraklion, Crete after making a port call in Chania, Greece.

Splendour is the second Royal Caribbean ship in a row not able to dock in Piraeus after Voyager of the Seas skipped the port on Monday.

Very little is missing for the Genoa, Italy debut of Royal Caribbean's Mariner of the Seas. From July 23 to September 3, Royal Caribbean will have Mariner of the Seas docked in Genoa for guests to board for its seven night itineraries in the Western Mediterranean, to Cannes, Ajaccio, Barcelona and Palma de Mallorca.

Aboard Mariner, the Italian spirit is everywhere: from entertainment (activities and TV programs) to food and wine, to the staff - with a team dedicated to the Italian guests - to the guaranteed excursions in each port of call in Italian. On board the attractions that have revolutionized the cruise product: the climbing wall at 60 meters above sea level, the regulation basketball court, the ice rink.

The first departure from Genoa will be celebrated as early as July  22 with a major event dedicated to the trade, called Friday Night Fever for more than 500 travel agents and journalists. On July 23, in Genoa, Mariner will be celebrated with the exchange of crest and plaques - officiated by the Captain of the ship - between city and port authorities and ship's officers, as tradition dictates for the first stop of a ship in a harbor.

Emmanuel Joly, Royal Caribbean's group commercial director in Spain, spoke with Cruecero10 about issues and product developments in Spain's cruise market.

Royal Caribbean Spain is based in Barcelona and has positioned the largest ship in the Mediterranean for this season, the Liberty of the Seas. Emmanuel Joly explains the particularities of the cruise giant, which has dramatically grown from one in Spain's market, becoming one of the leading brands in the sector, but there's still a lot of work left.

What advantage does Royal Caribbean have over your competition? Why would you recommend one of your future cruises to passengers?

On Royal Caribbean we have always differentiated by going further than the other cruise lines. Our commitment to constant innovation and want to stay one step ahead of the rest has allowed us to become the shipping industry benchmark of the cruise.

The experiences you can live aboard our ships make us unique. In no other company can climb, ice skate at sea or surf a wave in the Mediterranean Sea infinite.

Royal Caribbean would recommend to any passenger of any age because we are the only shipping company that has a cruise for everyone, regardless of age or type of holiday you want and the company's innovative vessels offer a multitude of facilities and activities with each member of the family gets to live a unique vacation experience. In addition, all those who have never done a cruise and would like to try it, I assure you would come not only satisfied but pleasantly surprised.

We are most proud are the opinions of our Spanish passengers: 9 out of 10 we recommend, and 8.5 in 10 to sail with us again. This is the best guarantee we can offer.

The offer of Mediterranean cruises is enormous. How well are the revenues this year compared to previous ones in the Mediterranean? Are targets are being met or not by now?

So far in 2011 the reserves are evolving more than favorable, so we are satisfied with the development they are having. We are in line with our ambitious goals in Spain. One of the significant data that leads to this prediction, are also anticipated sales, which have experienced significant growth over the previous year.

The incorporation of Valencia as a port of embarkation of the Adventure of the Seas and the arrival of the largest ship in the Mediterranean, the Liberty of the Seas, the port of Barcelona, ​​have contributed to this year's growth curve 2011 and a healthy reserve.

And in the rest of Europe?

It is true that the Mediterranean has been the place where we have very strong lately, but we also see a lot of interest in more remote areas, confirming that the Spanish public not only makes cruises from Spain, but is encouraged to try more advanced products and exotic.

The outlook for the rest of Europe are also positive and our aim is to promote Northern Europe with 7-night cruises through the fjords, Baltic and the midnight sun and cruise from Venice and the Adriatic, the Greek Isles and Holy Land. We have new programming at these destinations for 2012, and we offer all the facilities to be easy access to ports of embarkation, from regular flights to charter their own. We know these destinations work fine in 2012 naturally.

The product "cruise" is the one that continues to grow in the tourism sector in Spain, but travel agencies struggle to survive the general financial crisis. Your company is committed to the sole travel agency sales channel or other types of channels to market their products? What tools / benefits you offer to travel agencies?

Royal Caribbean offers an excellent product based on three pillars: innovation, quality entertainment and service, these values ​​are that we are growing all the travel agencies, and Royal Caribbean is one of the brands preferred by consumers. In a recent study we conducted more than 1,000 agencies, Royal Caribbean is positioned as the recommended brand on the market in Spanish travel agencies. We have no words of thanks to the travel agencies that have been, are and will remain our distribution channel, which has bet heavily on us from the start and that allowed us to be today one of the largest companies in the Spanish market, something it was almost unthinkable not more than 5 years.

Royal Caribbean has no other channel's own travel agency, in its physical or virtual.

The agencies we offer, plus a good product, a commercial and reservations departments considered among the best in the industry, always ready to advise, assist and answer questions. Also a website, only for professionals, agile and modern.

Do you think what is important online communication to reach your customers?

At Royal Caribbean we understand the importance of online communication and with it we get a more direct, close and personal with our customers. Something that we are getting and that allows us to be aware of the concerns of our cruise and meet your needs almost immediately.

There is much talk that the new era of "Communication 2.0", Social Networks, etc ... What does your company in the world 2.0?

We are present on Twitter, and Facebook, tools that allow us to track direct and personal users. These tools not only to detect the needs of our cruise, but also that they create a community where they exchange views. We also have a Youtube channel where we show the different services and activities of our company. And this is only the beginning. We have prepared big surprises in this sense that we will reveal soon!

Royal Caribbean has named Louise James the new head of Royal Caribbean's Public Relations division in the United Kingdom and Ireland.

James' responsibility will be to take charge of the communications division for Royal Caribbean UK, which includes its press office and marketing communications.

Royal Caribbean Associate Vice President & General Manager, Jo Rzymowska, thinks James will be a good fit, "The marketing and communications need for the RCL Cruises Ltd business has evolved significantly in recent years. As well as celebrating new ships, we are investing in increasing our brand awareness within the overall holiday sector. The new PR appointment is a key development to aid this area of our communications strategy and I’m excited to welcome Louise James to the team."

Representatives from Royal Caribbean and four other cruise lines (Norwegian Cruise Lines,Residensea, Silversea and Oceania Regent Seven Seas) visited the port of Bilbao, Spain and other points of interest in the region. They were accompanied by a representative of the Tourist Office of Spain in Miami.

The cruise line representatives have also been accompanied by officials from the Port Authority of Bilbao and Bilbao Tourism Office. They visited, among others, the cruise terminal port, the Bridge, Getxo, Bilbao, Laguardia and the blind. They have also enjoyed the Basque cuisine and have been able to see first hand the commercial area. In 2011, it is planned at the port of Bilbao fifty cruise ships belonging to twenty different companies.

Royal Caribbean, a member of the European Cruise Council (ECC), has pledged to help develop the Greek cruise market in an announcement by Royal Caribbean's Vice President of Commercial & New Business Development John Tercek to the Greek Ministry of Culture and Tourism.  The ECC has offered to act as a hub to interact with the Ministry to inform member companies of Greek developments and issues of common interest.

On behalf their companies represented by the ECC. Giora Israel (Vice President of Carnival Cruise Line), and John Tercek confirmed the participation of their companies to the commission and the offer to provide expertise to Greece and expressed interest to develop and to extend the routes of cruise in the Greek seas and to add new ports of call. 

Last Wednesday, Greek Deputy Minister of Culture and Tourism George Nikitiadis met with Tercek, in Thessalonicawhere  they discussed the possibilities of the port, and the government's efforts to capitalize on important cruise market, which, as the figures show it has an important role in the coming years the development of tourism in Greece. 

Less than a month until the debut in Genoa, Italy of Mariner of the Seas.  Royal Caribbean has decided to dedicate her to Italy, in 2011 in electing her the flagship "product Royal Caribbean for Italy. " From July 23 to September 3, 2011, for the first time ever in the history of the Company, Mariner of the Seas will sail from Genoa - as well as from Civitavecchia - and will offer guests seven nights cruises in the Western Mediterranean, which will touch Cannes Ajaccio, Barcelona and Palma de Mallorca.

On board, everything will speak Italian: from entertainment (activities and TV programs), food & beverage offerings, staff service (there will even be a team exclusively reserved for  Italian guests) excursions guaranteed for each leg of the cruise.

Here they are in detail: At Cannes, guests can choose whether to remain on board or continue by bus to Nice, the capital of the Cote d'Azur and Monaco to Antibes or the picturesque, historic Formula 1 circuit and the Principality of Monaco, with the Prince's Palace and ancient cathedral.

In Ajaccio the city tour is a tribute to Napoleon: Napoleon from course, we reach the central Place de Gaulle, which is dominated by the huge bronze statue of Napoleon and his brothers. We continue on towards the Place d'Austerlitz, where Napoleon as a child he used to spend his days, and where now stands an imposing monument in his honor. Walking through the ancient streets of the old town, you can also admire the Cathedral where Napoleon was baptized and the facade of the Maison Bonaparte, where he was born. Alternatively, there is mounting that the tour following the meandering path of the river Prunelli winds down to Lake Tolla, for a breathtaking view of the Mediterranean vegetation of this island, its beautiful landscapes and many picturesque villages.

In Barcelona the tour "Gaudí and Barcelona" is a tribute to Gaudi's Barcelona. From the Park Guell, designed by Gaudi and declared a monument of UNESCO Universal in 1984 continues to the Sagrada Familia, Casa Mila and Casa Batllo, whose facade is covered with multicolored tiles and the roof is accessible by stairs of glazed ceramic.
Even Palma Mallorca has a lot to offer in terms of historical and architectural: Choosing the tour reaches Valldemossa is one of the most beautiful and typical villages of the island where it is kept inside the piano with which Chopin composed some of his masterpieces. Worth a visit of course the city of Palma, with its imposing cathedral, the bullring and the recently restored Royal Palace.

Do not underestimate even the very Italian ports of Civitavecchia and Genoa, where it is possible to land (in addition to board), for a taste of Rome and the wonders of the oldest and largest center of Europe, Gulf Paradise (Portofino, Rapallo, Santa daisy) and Cinque Terre.

Investments for the development of the Zakynthos, Greece harbor will be addressed at a special meeting, which will take place this afternoon at the office of Mayor of Zakynthos Stelios Boziki.

The initiative for the idea is from naval architect Dimitris Caper. Present at the meeting will be John Tercek, Senior Vice President of Royal Caribbean, Demi Karapatakis, Director of Royal Caribbean, Andrea Stylianopoulos, President of Navigator Tours, MP Dimitris Varvarigos, Antiperifereiarchi Dionysis Mylonas, Harbour Master John Stathis, President of the Port Fund Dionysis Kardiani, and the President of the Chamber of Costa Kapodistrias.

Mr. Tercek and Ms. Stylianopoulos are visiting the island of Zakynthos at the invitation of Mr. Capers to explore whether to invest capital to build the port infrastructure that is necessary to accommodate cruise ships in Zakynthos. The master plan by Mr. Capers for the development of Zakynthos por has received favorable comments from both the municipality and the Ministry of Tourism. 

Royal Caribbean also met with officials from Thessalonica, Greece yesterday about bringing Royal Caribbean ships to their port as well.

Royal Caribbean aims to expand in the Italian cruise market and announced Genoa, Italy as the second port of call for Mediterranean cruises.

Starting on July 23, 2011 and running to September 3, 2011, Mariner of the Seas will sail from Genoa and offer Western Mediterannean seven-night cruises to the guests that will visit Cannes, Ajaccio, Barcelona and Palma de Mallorca.

Mariner of the Seas arrived in late March for the first time ever in the Mediterranean where she sails from Italy in the port of Civitavecchia.  In October 2011, two alternating 12-night itineraries in the Eastern Mediterranean (at the beginning and end of season) and itineraries of seven nights in the central western Mediterranean in the season. 

For the first time, Royal Caribbean will offer cruises departing from the harbor of Toulon, France next year. Every Sunday from June 3 to October 21, 2012, Liberty of the Seas will sail from the port of La Seyne-sur-Mer for cruises of eight days and seven nights in the western Mediterranean.

Commissioned in 2008, this giant 339 feet long and 158,000 tons in 1800 has cabins, a capacity of 3600 passengers in double. The cruises available with boarding at La Seyne will dock in Villefranche-sur-Mer, Livorno (trips to Pisa and Florence), Civitavecchia (Rome), Naples and Barcelona, ​​before returning to the harbor of Toulon.

Note that this year, the Liberty of the Seas is already visiting the port Var, without loading or unloading of passengers.