Petegl Posted April 20, 2017 Report Share Posted April 20, 2017 Question: I have just upgraded my stateroom on a 23 day 2018 Explorer of the Seas Transpacific cruise and my original booking I was given Traditional Dinning @ 6 pm and now I'm having a devil of a time getting RC to transfer it to my upgrade first they gave me the Anytime my time and after three phone calls they have waitlisted me for my original dinner preference, they keep telling me my TA needs to do it and the TA tells me no! only Royal Caribbean can do it. Anyone have suggestions? Quote Link to comment Share on other sites More sharing options...
DocLC Posted April 20, 2017 Report Share Posted April 20, 2017 Only the TA can change the dining arrangements. However, all interactions with Royal are supposed to be handled by your TA. I'm actually surprised that they even talking to you as in my experience they won't if there's a TA on record. Quote Link to comment Share on other sites More sharing options...
Petegl Posted April 20, 2017 Author Report Share Posted April 20, 2017 As I have said the TA said only RC can change and RC says only TA can change it. Nobody wants to be proactive on this. FRUSTRATING. Quote Link to comment Share on other sites More sharing options...
WAAAYTOOO Posted April 21, 2017 Report Share Posted April 21, 2017 Lean on your TA. They need to take care of this. Quote Link to comment Share on other sites More sharing options...
rjac Posted April 21, 2017 Report Share Posted April 21, 2017 Threaten to cancel, storm the bridge.....arrrgh! Quote Link to comment Share on other sites More sharing options...
Petegl Posted April 21, 2017 Author Report Share Posted April 21, 2017 You be so right rjac lad, Need to find me eye patch, wooden leg and me parrot Me hearty!!! LOL. Quote Link to comment Share on other sites More sharing options...
DocLC Posted April 21, 2017 Report Share Posted April 21, 2017 They are both right and both wrong. Royal does handle the change, but your TA needs to initiate the process with Royal in order for them to do it. I hate to sounds mean, but it sounds like your TA may be uninformed, inexperienced, or uninterested. I've had much more difficult issues on my reservation and they were always handled by the TA as they are supposed to be. Quote Link to comment Share on other sites More sharing options...
Petegl Posted April 21, 2017 Author Report Share Posted April 21, 2017 I have just read a most terse reply from RCs Booking and I have now replied thus: This is an unfortunate reply, (I would have been a C&A Emerald on this cruise). I have been on 25 cruises with other shipping companies before and never had a problem with transferring details/preferences on a cabin upgrade, I have booked a total of four cruises with you with a costing being well over $15,000 and this would make me a C&A Diamond after the third cruise, being treated in this way is not the way any customer should be treated. I'm sorry but if you do not honor this small request how can I trust your company with the bigger things, I will have no other option but to cancel yes cancel all four bookings and go back to P&O. I was also waiting to book for the 2019 season when the itineraries became available, I suppose you couldn't care a less! You have until Friday April 28 2017. Enough is Enough, Quote Link to comment Share on other sites More sharing options...
DocLC Posted April 21, 2017 Report Share Posted April 21, 2017 @Petegl What was Royal's reply that necessitated this response? I'm also curious why your TA this not handling this for you. Quote Link to comment Share on other sites More sharing options...
MikeK Posted May 1, 2017 Report Share Posted May 1, 2017 I agree with Doc and WaaayTooo on this. It looks like your TA dropped the ball due to either laziness or inexperience in cruises Quote Link to comment Share on other sites More sharing options...
Petegl Posted May 1, 2017 Author Report Share Posted May 1, 2017 No matter, today I've cancelled the two cruises in question worth around $9,000. RestingBird 1 Quote Link to comment Share on other sites More sharing options...
WAAAYTOOO Posted May 1, 2017 Report Share Posted May 1, 2017 Sorry to hear that. Quote Link to comment Share on other sites More sharing options...
Petegl Posted May 9, 2017 Author Report Share Posted May 9, 2017 I will never book with Expedia travel again totally useless TA be warned, going to wait until I'm on board in September October this year to book my future cruises then. Quote Link to comment Share on other sites More sharing options...
DocLC Posted May 9, 2017 Report Share Posted May 9, 2017 12 minutes ago, Petegl said: I will never book with Expedia travel again totally useless TA be warned, going to wait until I'm on board in September October this year to book my future cruises then. You'll experience this same problem with any bulk/discount travel service, even those affiliated with the membership clubs. In addition, most don't have any experience with cruising, so they don't know much. While I do use an online agent (MEI Travel), I have a specific agent for all my booking needs rather than a call center. tiny260 1 Quote Link to comment Share on other sites More sharing options...
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