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Luggage held hostage 10/28/2022 at port exit


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How did you guys go about getting the $300 from Royal or contact executives? I noticed others mentioning this when they have had lost luggage. I am super frustrated. We disembarked on Friday, Oct 28, 2022 from Freedom of the seas and my luggage was deemed “lost”. The customer service phone number says I have to wait 7-10 business days to see if my luggage “shows up”. The thing is… I had my luggage. I was right by the exit of the port and took my hand off of it to put my birth certificate in my backpack and stepped out the door. My bag was right in my sight and I wasn’t allowed to grab it since it was in the building and I was out of it. It was then deemed “suspicious” until the cruise disembarked entirely and the bag was searched which was like 4 hours later and we had a flight to catch. The port agent took my information so that they could ship the bag to me after (at my expense) but I haven’t heard a thing. Every time we try to contact Royal they have no record of it and say to just wait 7-10 business days to see if it “shows up”. It was right there. It was never lost!!! All the phone calls are like 45 min waits and zero help. The person that took my information obviously failed to follow through. 

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