RedRambler Posted March 12, 2017 Report Share Posted March 12, 2017 Just a quick question about Voom. When you login do you stay connected to Voom until you disconnect or connect with another device? Does Voom automatically disconnect you from inactivity or when you close an app/browser? Thanks PeterElicy 1 Quote Link to comment Share on other sites More sharing options...
tonyfsu21 Posted March 12, 2017 Report Share Posted March 12, 2017 Funny you bring this up. We just got off the Harmony of the seas. I bought the Voom service for 2 devices and my wife's iPhone 7 worked great never disconnecting. My iPhone 7+ disconnected every time I locked the screen and put in my pocket. Also important to note my wife could browse Facebook & send emails as well as picture texts to anyone. My phone would only allow me to text (no pictures). I could get emails but not send them. I could not update Facebook or browse safari. Nobody from the IT team on the ship could figure out why. Quote Link to comment Share on other sites More sharing options...
Doug Posted March 12, 2017 Report Share Posted March 12, 2017 I'll filter myself slightly from getting too technical but your phone periodically chatters with the network services based on apps you have installed (and running in the background). That's typically enough to keep it active. A trick to keep your service active almost the whole time is to enable your carrier's WiFi calling. Your phone will automatically check in with your carrier often enough to keep the service active. But there's other little things you can do to keep it active at the expense of battery like have your phone check your email every 15 minutes. Its basically tracking web requests to check for activity. There's apps that do activity on non-standard ports that won't trigger the meter as well. Quote Link to comment Share on other sites More sharing options...
Doug Posted March 12, 2017 Report Share Posted March 12, 2017 Tony, My completely uninformed guess would be that your phone has a provisioning profile on it from work or some bad app installed. Quote Link to comment Share on other sites More sharing options...
tonyfsu21 Posted March 13, 2017 Report Share Posted March 13, 2017 Thanks Doug. I figured that might be the issue. Quote Link to comment Share on other sites More sharing options...
PRC Posted March 13, 2017 Report Share Posted March 13, 2017 I've had this vary from ship to ship with an Android tablet. Some timeout after 2 hours just as they advertised. Others disconnect only when they whole system is spotty. On Liberty once I went 9 days without ever having to sign in after the initial time...even when locked in the safe! I can say I have pretty consistent issues when docked in Cozumel. If I am up on the pool deck or the deck above, and I'm on the side of the ship facing another RCCL ship docked next to us, I sometimes get a stronger signal from an access point on the other ship. Since a lot of Royal's ships use the same SSID, my device tries to connect to the stronger signal on the other ship (which doesn't recognize my credentials of course!) I walk to the far side of back inside and I reconnect. Quote Link to comment Share on other sites More sharing options...
Matt Posted March 13, 2017 Report Share Posted March 13, 2017 What is supposed to to happen is after 2 hours of inactivity, you are auto-logged off. If you are logged in with one device, and another device logs on, device B kicks off device A. Quote Link to comment Share on other sites More sharing options...
whitsmom Posted March 13, 2017 Report Share Posted March 13, 2017 Good info! We bought the 2-device package also. My hubby will probably have his own a lot more that me as we own our own business and will need to be available. I figure that my 2 Granddaughters will log on in the evenings to watch Netflix before bedtime . Quote Link to comment Share on other sites More sharing options...
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