Unhappy Cruiser Posted May 28, 2022 Report Share Posted May 28, 2022 I was on the Liberty out of Galveston last month and never received credit for my C&A points. After several unanswered emails, I reluctantly called and spent over 90 minutes on the phone with customer service as she looked into the issue. She finally determined that my reservation had been mixed up with someone else's, but she assured me that the correction would be made within a week or so. Well that was three weeks ago along with another unanswered email. I'm beyond pissed. Any sure way of getting this issue resolved? I refuse to book another cruise with Royal until they have corrected this issue. Quote Link to comment Share on other sites More sharing options...
Pattycruise Posted May 28, 2022 Report Share Posted May 28, 2022 Call crown and anchor. 1 (800) 526-9723 Quote Link to comment Share on other sites More sharing options...
FionaMG Posted May 28, 2022 Report Share Posted May 28, 2022 It's possible that the points have actually updated but are just not showing on the front page of your account (this happened to my SIL). There is a way to manually force updated points to show. 1. Log into your account 2. Click on your initials at top right and then on "profile" 3. With your profile open, click on my loyalty, which opens up a page showing your loyalty numbers for the different brands 4. Delete your C+A number and re-enter it and save. If the points have been updated in Royal's system, this should make them appear on the front page of your account. KristiZ and ChessE4 1 1 Quote Link to comment Share on other sites More sharing options...
Unhappy Cruiser Posted May 29, 2022 Author Report Share Posted May 29, 2022 On 5/28/2022 at 1:02 AM, Pattycruise said: Call crown and anchor. 1 (800) 526-9723 During my 90 minute call I was transferred to Crown & Anchor. They were the ones who assured me the issue would be resolved. Still nothing. Quote Link to comment Share on other sites More sharing options...
KJ777 Posted May 29, 2022 Report Share Posted May 29, 2022 It took at least a week for our points to show up from our last cruise. Sounds like you've been waiting a bit longer. Quote Link to comment Share on other sites More sharing options...
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