Phred Posted November 19, 2019 Report Share Posted November 19, 2019 Has anyone been having problems receiving monthly offers from Club Royale? I was consistently receiving them and they just stopped. When I called they said there was a glitch in their system and they updated my info and said they would start coming again in November. Well, it didn't come in November and when I called they said they have to investigate it further. We usually book cruises through-out the winter/early spring and this is causing a problem trying to schedule. We were trying to stay with Royal but have offers from others we may have to take instead. Now, if I didn't qualify for them that is fine but the 2 people I spoke to at Club Royale in October said I did qualify and should be receiving them. Quote Link to comment Share on other sites More sharing options...
WAAAYTOOO Posted November 19, 2019 Report Share Posted November 19, 2019 We have been getting our snail mail offers for the past couple of weeks. There was a period of time when we weren't getting them, though. The offers are awful so we just dump them in the trash but we ARE getting them. Quote Link to comment Share on other sites More sharing options...
dodgestang Posted November 21, 2019 Report Share Posted November 21, 2019 Why wait for the mailings....all the offers are captured here: https://www.clubroyaleoffers.com/ Quote Link to comment Share on other sites More sharing options...
PRebecca Posted November 21, 2019 Report Share Posted November 21, 2019 @dodgestang thanks for posting the link! I see an offer when I enter my info, do you know what happens when I redeem? I have a cruise booked in January (43 days away) that I booked less than 30 days ago. My TA can't apply it to my booking (for whatever reason, I think maybe since it's past final payment date? Really not sure), do you happen to know if I can take advantage of this offer in any other way aside from booking another cruise to apply it to? Quote Link to comment Share on other sites More sharing options...
dodgestang Posted November 22, 2019 Report Share Posted November 22, 2019 past final payment....so I don't think you can use it Quote Link to comment Share on other sites More sharing options...
Phred Posted January 30, 2020 Author Report Share Posted January 30, 2020 I check the website all the time. Every time I call they say I should be getting the offers but can't figure out why I am not. Recently they found my information tied to another C&A number from someone else on a ship in 2017 that I was never on. My home address, birth date, etc. They can't tell me how that happened either. We are currently booked for the annual prime cruise benefit and a cruise certificate earned while on the Oasis last December. We are not going in the casino at all on either of these cruises. Maybe they will fix the problem then. At this point we will most likely take the trips we have currently booked and start cruising with another cruise line. I don't want to sound like I feel I am entitled to offers, but they tell me I am but can't figure it out. Quote Link to comment Share on other sites More sharing options...
Phred Posted January 30, 2020 Author Report Share Posted January 30, 2020 On 11/21/2019 at 3:03 PM, dodgestang said: Why wait for the mailings....all the offers are captured here: https://www.clubroyaleoffers.com/ I check the website all the time. Every time I call they say I should be getting the offers but can't figure out why I am not. Recently they found my information tied to another C&A number from someone else on a ship in 2017 that I was never on. My home address, birth date, etc. They can't tell me how that happened either. We are currently booked for the annual prime cruise benefit and a cruise certificate earned while on the Oasis last December. We are not going in the casino at all on either of these cruises. Maybe they will fix the problem then. At this point we will most likely take the trips we have currently booked and start cruising with another cruise line. I don't want to sound like I feel I am entitled to offers, but they tell me I am but can't figure it out. Quote Link to comment Share on other sites More sharing options...
Ogilthorpe Posted January 30, 2020 Report Share Posted January 30, 2020 23 minutes ago, Phred said: Recently they found my information tied to another C&A number from someone else on a ship in 2017 that I was never on. My home address, birth date, etc. They can't tell me how that happened either. At some point last year there was an IT glitch (I know, shocking ) . I logged in to discover that they now believed us to be D+. My info was correct, but I suddenly had an impressive previous cruise list that went on for decades. I called, but they could not resolve it, and issued a new C&A #. Some time later, that number became invalid and my old one was correct again. They explained it was a database merge/restore issue. Perhaps it was not completely resolved. WAAAYTOOO 1 Quote Link to comment Share on other sites More sharing options...
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