Kyle Posted January 23, 2019 Report Share Posted January 23, 2019 Often times when I try to login to the cruise planner for my sailing it sends me to some secondary page that asks me to manually enter my reservation number, sailing date, etc. When I enter all of the additional info they ask me for it then sends me to a page and gives me an error saying "error locking reservation". I have contacted support about this but all they essentially said was that it was my computer causing the issue not their site. I have tried to login on multiple computers with no luck. Anyone else have this issue occasionally and know what causes it or how to get around it? Quote Link to comment Share on other sites More sharing options...
twangster Posted January 23, 2019 Report Share Posted January 23, 2019 It's there site. Wait 15 minutes and try again. Use private or incognito mode as well. Quote Link to comment Share on other sites More sharing options...
stevendom57 Posted January 23, 2019 Report Share Posted January 23, 2019 I have had better luck using Google Chrome's incognito window. It seems that the RC website does not handle their own cookies well. Steven Quote Link to comment Share on other sites More sharing options...
Matt Posted January 23, 2019 Report Share Posted January 23, 2019 2 minutes ago, twangster said: Use private or incognito mode as well. Definitely step #1 Quote Link to comment Share on other sites More sharing options...
Kyle Posted January 23, 2019 Author Report Share Posted January 23, 2019 That's what I figured. Thanks everyone! Quote Link to comment Share on other sites More sharing options...
Sierrawine Posted January 24, 2019 Report Share Posted January 24, 2019 SO, SO, SO frustrating! I booked a few months ago and have tried to get on here and there for cruise planner stuff and I'm "locked out" at least 50% of the time. I've tried clearing cache, cookies, browsing history, incognito, edge, chrome, explorer, desktop, laptop, tablet, phone and it's just a MESS. I managed to get in once to check in last week and got started but since then every time I've tried to get back to check in it's been "reservation XXXXX is temporarily unavailable, so check in another guest or try again later." FOR REAL? What are the odds I can check in another guest that's NOT on this same reservation???? And why on earth would I think THAT reservation would actually work???? Vacation planning should be fun and exciting - this is the complete opposite! Thanks for listening... Quote Link to comment Share on other sites More sharing options...
Fuzzywuzzy Posted January 26, 2019 Report Share Posted January 26, 2019 Happens to me. Most of the time if I click on "my dashboard"in the upper right and try again I get in. Quote Link to comment Share on other sites More sharing options...
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