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Orange Crush

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Posts posted by Orange Crush

  1. On 4/10/2018 at 8:39 AM, Traveler said:

    Thanks for the article , 

    I did not find explanation for what was the issues that made this roll out to a disaster (5 weeks of unstable front-end application is a disaster) .

    There was one clue ...   moving to microservices   (and some other buzzwords) it seems that the CIO decided to push every IT buzzword to this new application/roll out.     

    What's interesting here is that was under the old CIO, Michael Giresi.  He quit and went to Aramark in September of last year & Royal named Martha Poulter the new CIO just before Christmas.

    There's no way this started after Poulter took over, this project had to be in the works well before Giresi left.  But I cannot fathom why they'd move forward with throwing the switch on such a big PUBLIC FACING infrastructure change that early into the tenure of a brand new CIO.  There's no way she's gotten a handle on all the projects going on and what every team under her is working on and responsible for in three months on the job.

    This is pure conjecture on my part, but having been up close and personal with some big corporate software-related projects, I bet you that website redesign was horribly behind schedule and fraught with problems.  Giresi either ran away screaming or got pushed out and Poulter was hired on to make the new code ship come hell or high water and that's exactly what she did--damn the bugs, we'll fix 'em as we go.  No way does a brand new CIO do a major release three months in to a job unless that's what they were specifically hired to do.

     

  2. I'm not paying an upcharge for nachos and potato skins on a cruise ship.  If I'm going to pay more for food on a vacation, it's going to be for an experience that wows me like Chef's Table, Chops or 150.  If I want fried food or chips and dip that badly, then I'm going to support the local economy of the place I'm visiting.  I ain't paying Royal for that.

    This is yet another continuation of a nickel-and-diming trend I'm getting less and less patient with.  I'm the sort who budgets a whole vacation and prefers to pay over time and up front for everything so I don't have to have a care in the world while I'm actually on vacation and there will be no big surprise bills at the end to close out my vacation on a sour note.  I do not enjoy spending money WHILE on vacation.  I want all of that sorted before I put my flip flops on.  Cruising Royal used to accommodate me on that, but that's becoming less and less so.

    And not only are they adding more for-pay options, they're degrading their complementary offerings too.  I've noticed a distinct nose dive in food quality from the MDR and Windjammer on ships with more specialty restaurants and upcharges.  And there's that rumor they're going to nuke the drink package benefits on Coco Cay soon.  Gotta squeeze the guests more for that water park . . .

    If I have to shift my vacation dollars to all-inclusive land resorts or start taking a fresh look at the other cruise lines competing with Royal but offering more for the money without all the nickel and diming, then that's what's going to happen.  It's certainly looking that way more and more.

  3. Call them (or your travel agent) and check.  They ought to have been posted in the system by now, so it's possible they've already sold out, but RC systems are screwy on the best of days and they just did a massive overhaul to their website.  It's very possible they're available and hiding.

  4. On 3/23/2018 at 7:47 AM, Orange Crush said:

    I emailed their support address, we'll see what comes back.  In the meantime, I did a little digging.  It looks like the "grand conversion" happened January 21, 2011.  Prior to that, it looks like the system was:

    • 1 point per sailing
    • +1 additional point for Junior Suite or higher
    • +1 additional point for 12+ night sailings

    When they converted old points to new points they used some funny math.  It looks like they based it on where you were relative to your C&A level so that if you were one cruise away from the next level, you'd be in the same relative position under the new system.  I found this conversion table:

    Following up on my earlier post, my C&A points have been corrected.  They responded to my email and basically said it was a known issue and a fix would go out in a week or two.  I just checked today, and my C&A points now show the correct balance. 

  5. You're talking about the Allure of the Seas, though, right?

    At best, the app was only mildly useful aboard, but it was pretty much garbage.  I say that because while it was handy to have the ship maps, cruise compass and all the MDR and specialy restaurant menus (and you don't need a wifi package to use it), that's all it was really good for.  And the itinerary on my sailing got shuffled due to the weather, shows got rescheduled, and there were all sorts of changes and NONE of the updates made it to the app.  None of them.  At that point, it was outright wrong information and useless.

    Fortunately, there are big touch-screens by all the elevators that were kept up to date and worked very well.

  6. 2 hours ago, JLMoran said:

    Should also note they've been working to fix all of the issues -- on day one you couldn't even log in! But progress is ridiculously slow and none of us with a background in IT and large-scale application development and deployment can figure out for our lives why they didn't just roll it back, fix what needed fixing, and re-do the push a month later.

    I guarantee you that they merged, migrated and restructured databases on the back end and there's no practical way to walk it all back to the old data structures while preserving everything that has been booked or changed since the rollout.  So it's damn the torpedoes, full steam ahead.

  7. 17 minutes ago, jticarruthers said:

    The menu for the day is posted somewhere near the dining room entrance each day ... not sure there is a way to preview the menus for future days though.

    Depends on the ship.  Some of them post all the menus in the mobile app.  (Allure did, Majesty did not).

    If not, try asking your waiter, they may have them already printed.

  8. 13 hours ago, WAAAYTOOO said:

    Yes, my 1-pointers were always 1-pointers....even after they were converted.

    The truth is, while the number of cruises they have for me and the overall points value is correct, I’m not sure that all of my past cruises are even listed. I guess all I really care about is the points total so I haven’t really checked that closely. 

    I emailed their support address, we'll see what comes back.  In the meantime, I did a little digging.  It looks like the "grand conversion" happened January 21, 2011.  Prior to that, it looks like the system was:

    • 1 point per sailing
    • +1 additional point for Junior Suite or higher
    • +1 additional point for 12+ night sailings

    When they converted old points to new points they used some funny math.  It looks like they based it on where you were relative to your C&A level so that if you were one cruise away from the next level, you'd be in the same relative position under the new system.  I found this conversion table:

    Quote

    Old Points => New Points => C&A Level

    1 => 8 => GOLD
    . . .
    5 => 38 => PLATINUM
    . . .
    8 => 69 => EMERALD
    . . .
    10 => 83 => DIAMOND
    . . .
    24 => 181 => DIAMOND PLUS
    . . .
    99 => 706 => PINNACLE

     

  9. 4 hours ago, WAAAYTOOO said:

    Back in 2000 they were awarding points on a per-cruise basis, not on a per-night basis like they are now.  There was a GRAND CONVERSION done on all of the old cruises when they switched over to the per-night points so you would have been given some kind of conversion rate for that old cruise.  I never understood it...I just accepted it.

    I have a number of cruises that just show 1 point.  These are all of the old cruises under the old points system.  Perhaps someone, smarter than me, could quote you the algorithm that they used to convert those old cruises to the new system but I truly do not know how they did it.

    What's odd is that my cruise from 2000 was worth 8 points before this website "up"grade, it's only dropped to one point since they changed the site over.

    Were your 1 pointers showing that way before the new site?

  10. 21 minutes ago, JLMoran said:

    I'm curious after looking at that list, when would you choose "steam only" instead of "press only" for a suit? Is that to just try and steam out the wrinkles instead of using the press?

    I didn't understand what that meant either.  I figured it was just waving a steam wand at the thing and hoping for the best without putting it through the press.  I guess it's better than hanging it up in the bathroom while taking a shower but still gentle for items too delicate to press?

  11. The only times I've flown with a suit have been on Delta and the flight attendants always took my garment bag and hung it up in the little closet they had up front.  I had a backpack carry-on with me as well that I kept with me for the flight.

    We used the pressing service on the last cruise.  Just laid the garments on the bed with the form filled out on top and gave our attendant a heads up as we left for dinner.  They came back pressed the following evening.  Make sure you leave the "make up room" card in your door in the late afternoon so they can deliver it before you want to start getting ready.  Here's the price list:

    http://www.royalcaribbean.com/content/en_US/pdf/LaundryPriceList.pdf

    We had to ask our attendant for a form, but they sometimes leave a few in the closet.

  12. On 1/26/2018 at 1:26 PM, arebee said:

    Did you see they are "test" a higher cover charge for Johnny Rockets on the Oasis?  Going from $6.95 to $9.95.

    Can confirm.  It was $9.95 on the Allure a few weeks ago.

    On 3/9/2018 at 3:04 PM, cmcclelland said:

    yikes - not worth it for a bogo milkshake

    I asked about that.  You can go for just milkshakes and they won't charge you the cover if you don't order food.

  13. 5 hours ago, Diane.M said:

    I have decided to keep MTD. :) I think I made the right choice to begin with.  LOL  I  can reserve the same time if I want or if I need to be late I can schedule late.  Thanks everyone!!!

     

    Up to you, there are no bad choices, but for a first cruise I recommend set time.  I think it adds to the overall "Be Our Guest" sort of experience.

  14. 42 minutes ago, jaadance30 said:

    Thanks for the responses...  the hard part is if I want to buy her a drink, how can I do it then?   Her card is linked to her own credit card, so if I want to get her a drink on me, then it won't work because of the drink package...  

    You can still buy drinks for other people if you have a drink package (and pay full price for that drink).  Just tell your bartender and they'll charge your account instead of ringing it up as a drink package drink.

    If you both have a drink package, most of the bartenders will let you get two drinks if you bring them both Seapass cards, but they technically are only supposed to serve the actual cardholder, so YMMV.  The pool bars in particular are pretty lenient about that.

  15. Vegas has a gambling commission that sets the percentage machines have to be set to for payouts and conducts regular book and physical audits to enforce compliance.  As far as I know, RCI can do whatever it wants and doesn't have to answer to anybody on what their payouts are supposed to be vs. actually set to, so I think it's safe to assume the slots are much tighter.

    Tables usually have better odds anyway.

  16. I've only done specialty dining on the Allure:

    1.) Chops

    2.) 150 Central Park

    3.) Giovanni's

    I semi-agree with @twangster, there are better steakhouses on land than Chops, but I wouldn't compare them to Outback.  More like Ruth's Chris.  150 and Gio's are about even in my mind and I'm only giving 150 an edge because of the bread and fancy salts they bring out as well as the cucumber martini.  I did feel like the whole shtick of 150 was a bit on the pretentious side, though.  (the waiter introduced herself as our "culinary guide." The plating and presentation was nice, but slightly silly in that "Taco Bell in Demolition Man" sort of way).  Food was good though.

    I really wanted to try Sabor & Izumi, but we just ran out of time.

  17. On 1/21/2018 at 12:59 PM, twangster said:

    When a cup is first used it is registered in the system and an expiry date is assigned.  The expiry date is usually a few days longer than your cruise.

    Hold up . . .

    So if I get a drink package, and I don't use my cup, it never activates?  What happens if I bring that cup on a future trip?  Will it activate then and work for the whole cruise sans-package? (not that it matters, I'm pretty much always going to get the drink package, so I guess we'll just amass an ever increasing number of RC soda tumblers.)

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