taylorrka

I PUT A TOPIC ON HERE THIS MORNING SHOWING HOW ROYAL CARIBEAN ARE STEALING MY DEPOSIT BUT SOMEONE HAS TAKEN IT DOWN DO NOT BOOK THRU THIS MOB
 

final update spoke again to royal carribean this time was told if we book the other cruise they could transfer the first deposit to that cruise  so we did it took 2 minutes  why couldn't they do that yesterday and save a lot of angst

final update spoke again to royal carribean this time was told if we book the other cruise they could transfer the first deposit to that cruise  so we did it took 2 minutes  why couldn't they do that yesterday and save a lot of angst

final update spoke again to royal carribean this time was told if we book the other cruise they could transfer the first deposit to that cruise  so we did it took 2 minutes  why couldn't they do that yesterday and save a lot of angst

HELLO EVERYONE JUST WANTED TO GET THIS OFF MY CHEST MY WIFE BOOKED A CRUISE 6PM TUESDAY NIGHT THEN WE REALISED THAT IT WAS YHE WRONG CRUISE SO WE WERE ON THE PHONE 9AM THE NEXT MORNING WANTING TO CHANGE OUR DEPOSIT TO THE CORRECT CRUISE  SORRY NO CAN DO THATS OUR POLICY
WE HAVE CRUISED SEVERAL TIMES WITH ROYAL CARRIBEAN AND ALL THEY BARK ON ABOUT IS HOW WELL THEY TREAT THEIR PAST PASSENGERS  
WELL I KNOW WE MADE THE GENUINE MISTAKE BUT WE  ARE NOT WANTING OUR MONEY BACK JUST A SIMPLE CHANGE  NEVER AGAIN

HELLO EVERYONE JUST WANTED TO GET THIS OFF MY CHEST MY WIFE BOOKED A CRUISE 6PM TUESDAY NIGHT THEN WE REALISED THAT IT WAS YHE WRONG CRUISE SO WE WERE ON THE PHONE 9AM THE NEXT MORNING WANTING TO CHANGE OUR DEPOSIT TO THE CORRECT CRUISE  SORRY NO CAN DO THATS OUR POLICY
WE HAVE CRUISED SEVERAL TIMES WITH ROYAL CARRIBEAN AND ALL THEY BARK ON ABOUT IS HOW WELL THEY TREAT THEIR PAST PASSENGERS  
WELL I KNOW WE MADE THE GENUINE MISTAKE BUT WE  ARE NOT WANTING OUR MONEY BACK JUST A SIMPLE CHANGE  NEVER AGAIN

Perhaps the first RCCL customer service rep you spoke to was pre-morning coffee too.  :P
 
Happy to hear things worked out.
 
D

Glad that everything worked out well for you. Have a great cruise!!!!

final update spoke again to royal carribean this time was told if we book the other cruise they could transfer the first deposit to that cruise  so we did it took 2 minutes  why couldn't they do that yesterday and save a lot of angst

thanks for all your imput if you read my first post its quite self explanatory i admit we made a simple mistake then tried to move the deposit to the correct cruise within 15 hours and they would not let us do it i talked to the supervisor and they said thats their policy full stop  we have cruised several times with this lot and always enjoyed them they are always sending me glossy magazines barking on how they look after past passengers and this is not the case here
ps to coney raven sorry my intellect is not up to yours you are obviously a much better person than me up there on your high horse

final update spoke again to royal carribean this time was told if we book the other cruise they could transfer the first deposit to that cruise  so we did it took 2 minutes  why couldn't they do that yesterday and save a lot of angst

. GREAT NEWS!!!!!! 
Thank you for the update. Unfortunately, customer service can be hit or miss, but I'm glad you were able to find someone that was willing to help.
 
In the future, Royal is quite responsive on their Twitter feed, too.

final update spoke again to royal carribean this time was told if we book the other cruise they could transfer the first deposit to that cruise  so we did it took 2 minutes  why couldn't they do that yesterday and save a lot of angst

I should probably stay out of this but I don't think "grammar shaming" somebody who is angry is anything except treating someone the way they said they've been treated already. If a mistake was made (and don't for a minute suggest that sometimes a large corporation and it's employees don't make mistakes--or are rude) why not just say so.
I like reading this blog because it was so nice to see everyone's positive outlook on cruising. All of you love to tout how much money you saved, and the value of the dollar, and saving up your pennies to go on cruises. It's nice to read--so when someone is upset they've lost a deposit I"m pretty sure all of you would be pissed off if you were out $500 in 24hrs for a clerical error on your part. Anger can get the best of us, as clearly at has gotten the best of you at this person with their vitriolic language. Direct them and help, don't criticize them for their opinion....it's always our behavior in bad times that is a great reflection of who we are, and admitting when we are wrong and moving on....

I PUT A TOPIC ON HERE THIS MORNING SHOWING HOW ROYAL CARIBEAN ARE STEALING MY DEPOSIT BUT SOMEONE HAS TAKEN IT DOWN DO NOT BOOK THRU THIS MOB