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aberfoylespring

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  1. Love
    aberfoylespring got a reaction from Neesa in Update from Royal on FCC and Refunds   
    UPDATE
    May 28: Received the remaining amount. 30 days after last call (April 27). Full refund is completed.
  2. Love
    aberfoylespring got a reaction from WAAAYTOOO in Update from Royal on FCC and Refunds   
    UPDATE
    May 28: Received the remaining amount. 30 days after last call (April 27). Full refund is completed.
  3. Like
    aberfoylespring reacted to Lovetocruise2002 in FCC Question -- Next cruise has Kid Sail Free promotion. How does the FCC work?   
    If you do a mock booking online, it  should show you the breakdown on the final screen.
     
    *edit...I see what you mean now about the funny math. I am not 100% clear on how they break it down either but basically, you can apply your FCC for the adults and you will have to save the kids for another time.
  4. Like
    aberfoylespring got a reaction from Ogilthorpe in FCC Question -- Next cruise has Kid Sail Free promotion. How does the FCC work?   
    Thanks for such quick and helpful answer. 
    In the example I put above, I know I cannot apply my kid's FCC because "kid sail free". So how much is two adults' cruise fare in above example? It's obviously not $3479 for each, but how much is it?
  5. Like
    aberfoylespring reacted to Lovetocruise2002 in FCC Question -- Next cruise has Kid Sail Free promotion. How does the FCC work?   
    The FCC is used for the cruise fare portion of each individual guest. KSF is an awesome promo, except in times like this where you are trying to use a FCC. Because the kids are not paying a cruise fare, you will not be able to use/apply their FCCs to any sailing that involves KSF. You will only be able to apply the FCC to those who are paying a cruise fare.
  6. Like
    aberfoylespring got a reaction from Baked Alaska in Annnd we're back...while we were gone...Royal update their cancel policy   
    Realized that your next cruise is on August 2?. If the cruise that I booked is in August, I definitely will not cancel it NOW. But mine is next week...?
    Wish everything will be fine on/after June.
  7. Like
    aberfoylespring reacted to Snotarni in Possible gov’t restrictions. Nooo!!!!   
    We relented and cancelled our cruise for this Thursday...  it was a tough decision, but follow-on events made it a little easier.  We'll be with some elderly relatives next weekend and decided to be safe.  We figured we could last until our May cruise on Oasis...  hoping Corona is past and opening by then.  
  8. Like
    aberfoylespring got a reaction from JLMoran in Annnd we're back...while we were gone...Royal update their cancel policy   
    @WAAAYTOOO@PurdueFlyer@AshleyDillo
    Thanks for your answers and help!
    I called Costco Travel then Shore Excursions  in the morning, here are the outputs:
    1) Taxes and fees will be refunded; Cruise charge will be FCC. RCL will send me an email about the FCC, and I can use it with any agents or RCL directly (of course, Costco Travel's agent said they expected me to book with them?). Cancellation email from Costco was received. Waiting for email from RCL about FCC.
    2) I also booked excursions via Shore Excursions  group (Costco Travel's Partner). Had to call them directly, because Costco Travel's agent could not access the excursions. No hassle, they cancelled and will refund (email was received immediately), although the excursions are within 14 days.
    My family looked forward to the trip next week (Oasis, hhhhh????), but had to press the STOP button. I think 90% or 99% the trip will be fine, but we just cannot take the risk because of the vulnerability of elders and kids in the family. 
     
    Oh, the only "complaint" is the waiting time. I was on the call for 2-hour 16-minutes!! then finally spoke to the agent.?
  9. Love
    aberfoylespring got a reaction from WAAAYTOOO in Annnd we're back...while we were gone...Royal update their cancel policy   
    @WAAAYTOOO@PurdueFlyer@AshleyDillo
    Thanks for your answers and help!
    I called Costco Travel then Shore Excursions  in the morning, here are the outputs:
    1) Taxes and fees will be refunded; Cruise charge will be FCC. RCL will send me an email about the FCC, and I can use it with any agents or RCL directly (of course, Costco Travel's agent said they expected me to book with them?). Cancellation email from Costco was received. Waiting for email from RCL about FCC.
    2) I also booked excursions via Shore Excursions  group (Costco Travel's Partner). Had to call them directly, because Costco Travel's agent could not access the excursions. No hassle, they cancelled and will refund (email was received immediately), although the excursions are within 14 days.
    My family looked forward to the trip next week (Oasis, hhhhh????), but had to press the STOP button. I think 90% or 99% the trip will be fine, but we just cannot take the risk because of the vulnerability of elders and kids in the family. 
     
    Oh, the only "complaint" is the waiting time. I was on the call for 2-hour 16-minutes!! then finally spoke to the agent.?
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