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Andrew S.

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Posts posted by Andrew S.

  1. Dear Guest,

    We’re looking forward to welcoming you aboard Spectrum of the Seas next month!

    Last week, we implemented a new travel regulation related to the coronavirus, which we shared with you recently. We understand that this created some confusion since your sailing differs, as it sails out of mainland China, requiring travel there. So by default, creating a scenario where you would be denied boarding because of our restriction on travel through China. Sorry, that was not our intention. That email was intended for rest of the fleet.

    Unlike our sailings all over the world, where the situation is a bit more straight forward, we are working through the impact to our Chinese sailings very differently and we are making decisions 2 weeks in advance of each sailing. Currently, there are no changes to your sailing and our hope is that this virus begins to diminish and we can lift our travel regulations before your departure.

    Again, if for any reason we must make a change to your itinerary and/or our travel regulation must remain in place, for your safety and wellbeing, we will contact you and your Travel Advisor at least 2 weeks prior to your sail date with all of the details.

    We are sorry to implement such a conservative stance, but we take this very seriously and have a responsibility to maintain a safe and healthy environment onboard our ships, as well as in the ports we visit.

    Thank you for your understanding and cooperation. And we promise to keep you posted every step of the way.

  2. In addition to the two cancelled sailings previously announced, the cruise line has cancelled an additional sailing of Spectrum of the Seas through February 8th.

    "As has been widely reported, China has moved aggressively to contain the spread of the virus.  As a result of these measures, and after consultation with national and local health authorities, the company has cancelled three sailings through Feb 8th, on the high yielding Spectrum of the Seas, currently its only ship homeported in China."

  3. 25 minutes ago, Ken23 said:

    I am also on the March 5th sailing.

    I would think in the next few days Royal will likely make some changes...my guess is they change the home port away from Shanghai for a few weeks or more.

    @AnnetteJackson is it too early to have @michelle asking Royal to change my March 5th sailing to something else?

    Dear Ken23, 

    If you have new information please let me know. And thanks in advance.

  4. Cruise operators have cancelled trips from ports in China and offer full refunds.

    Passengers are also able to choose other dates this year as an alternative, Costa Cruises has announced.

    Royal Caribbean International is offering free cancellations for the Spectrum of the Seas scheduled to set sail on Monday from Shanghai. The five-day cruise involves a stop in Okinawa, Japan. Passengers may also change their dates, Royal Caribbean International said.

    The operator will not allow people who live in Hubei Province, or have visited Hubei in the 15 days before departure, aboard.

    Angry passengers had demanded the cancellation of a Spectrum of the Seas trip which departed Wusongkou cruise liner terminal on Thursday afternoon, but the ship set sail as scheduled.

    Source: SHINE   Editor: Yang Meiping
  5. Cruise from Shanghai and coronavirus

    Booked for March 5th cruise from Shanghai to Japan for 8 nights. Got many doubts about going to Shanghai and on Spectrum of the Seas. Worried about bad news from China. There would be more than several thousand passengers from different regions of China on board. Any advice or opinion about the situation ? If cancelled within next five days still possible to get 25 percent back. Or risk and go? 

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