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Royal Caribbean lifts ban on Chinese passport holders meant to prevent coronavirus spread

In:
Category: 
10Feb2020

Royal Caribbean announced it has ended the policy that banned guests who held a passport from China, Hong Kong and Macau due to the coronavirus outbreak.

The policy was implemented last week, "in response to numerous ports and governments around the world restricting travel for Chinese passport holders."

There is still a policy in effect that bans any guest who has traveled from, to or through mainland China, Hong Kong and Macau, along with restrictions on individuals who have been in close contact with persons who have traveled from, through or to China, Hong Kong and Macau in the past 15 days. 

The cruise line has the following health screening protocols in place:

  1. Regardless of nationality, we will deny boarding to
    1. Any guest who has traveled from, to or through mainland China, Hong Kong or Macau in the past 15 days.
    2. Any guest who has come in contact with anyone from mainland China, Hong Kong or Macau in the past 15 days. The CDC characterizes contact with an individual as coming within six feet (2M) of a person.
  2. There will be mandatory specialized health screenings performed on:
    1. Guests who are uncertain about contact with individuals who have traveled from, to or through mainland China, Hong Kong, or Macau in the past 15 days.
    2. Guests who report feeling unwell or demonstrate any flu-like symptoms.
    3. Guests presenting with fever or low blood oximetry in the specialized health screenings will be denied boarding.

All guests who are denied boarding due to these restrictions will receive full refunds.

Royal Caribbean bans Chinese passport holders from its cruise ships due to coronavirus fears

In:
Category: 
07Feb2020

Royal Caribbean has decided to prohibit any guest holding a Chinese, Hong Kong, or Macau passport from boarding any of its ships, regardless of residency throughout the month of February.

The cruise line announced the stricter rule, in addition to tighter screening policies that were revealed this week.

Additionally, Royal Caribbean has tightened the health screening requirements and the following guests will need to undergo extra screenings to ensure safety at the cruise terminal:

  • Anyone that has been in contact with individuals that have traveled from, to, or through mainland China, Hong Kong, or Macau in the last 15 days.
  • Anyone that feels unwell or demonstrates flu-like symptoms.
  • Any guest presenting with fever or low blood oximetry in the specialized health screening will be denied boarding.

Royal Caribbean feels obligated to institute such stringent rules in order to, "maintain a safe and healthy environment onboard our ships, as well as in the ports we visit."

Royal Caribbean delays Anthem of the Seas sailing after false reports of Coronavirus infections

In:
07Feb2020

Royal Caribbean has delayed the next sailing of Anthem of the Seas by one day due to widespread reporting of Chinese passengers on the previous sailing who were feared to be infected with the coronavirus.

Local media reported on the ship's return to Cape Liberty in Bayonne, New Jersey as cause for concern that a coronavirus outbreak could have been onboard.  In the hours since the ship returned to port, personnel from the Centers for Disease Control (CDC) boarded the ship and conducted screenings, concluding no presence of coronavirus.

While the ship has been cleared by local authorities, Royal Caribbean has decided to delay Anthem of the Seas' departure until February 8, 2020 in order to "reassure concerned guests" that the ship is indeed cleared by the CDC.

Letters courtesy of Emily Hufnal

Royal Caribbean is offering guests a 1-day refund in the form of onboard credit for the missed day onboard, as well as credits for any pre-purchased internet, drink or dining packages.

Royal Caribbean reiterated it is working with medical experts, public health authorities, and local governments to ensure its screening and boarding protocols are working to protect guests and crew.

Royal Caribbean also has taken numerous proactive steps to maintain high health standards. This includes:

  • Thoroughly sanitizing the cruise ship terminal before and after every sailing,
  • Special sanitizing of high traffic areas onboard multiple times a day,
  • Adding extra medical staff on each sailing,
  • Providing complimentary consultations with medical experts for all guests & crew,
  • Plus, the Captain will make two daily announcements during your cruise reminding everyone of how to stay healthy onboard.

Royal Caribbean updates Wuhan Coronavirus screening procedures

In:
Category: 
06Feb2020

Royal Caribbean has posted newly updated screening procedures to ensure guests on its ships avoid the coronavirus outbreak.

The new set of screening procedures add onto what was first posted last week.

The cruise line consulted with medical experts and public health authorities to come up with these rules.  As a result, regardless of nationality, any guest or crew member traveling from, to, or through mainland China, Hong Kong, or Macau less than 15 days prior to their sailing will be unable to board any of Royal Caribbean ship.

Additionally, Royal Caribbean has tightened its health screening requirements and the following guests will need to undergo extra screenings to ensure safety at the cruise terminal:

  • Anyone that has been in contact with individuals that have traveled from, to, or through mainland China, Hong Kong, or Macau in the last 15 days.
  • Anyone that holds a Chinese, Hong Kong, or Macau passport – regardless of when they were there last.
  • Anyone that feels unwell or demonstrates flu-like symptoms.

In the past few days, guests with upcoming cruises reported receiving emails and text messages with similar screening procedures outlined.

Royal Caribbean believes these measures will help reduce the potential for the virus to further spread, and will ensure the health of guests and crew. 

Royal Caribbean adds new coronavirus screen procedures

In:
Category: 
31Jan2020

Royal Caribbean posted a new set of worldwide screening procedures for its cruise ships to prevent the spread of coronavirus.

The new policy has two checks that are conducted at check-in.

  1. Regardless of nationality, we will deny boarding to any individual who has travelled from, to or through mainland China or Hong Kong in the past 15 days. These guests will receive full refunds.
  2. There will be mandatory specialized health screenings performed on:
    1. Guests who have been in contact with individuals who have traveled from, to or through mainland China or Hong Kong in the past 15 days;
    2. All holders of China or Hong Kong passports – regardless of when they were last in China or Hong Kong;
    3. Guests who report feeling unwell or demonstrate any flu-like symptoms;
    4. Any guest presenting with fever or low blood oximetry in the specialized health screening will be denied boarding.
  3. These standards also apply to all employees, crew members and contractors of RCL.
  4. We have cancelled all China and Hong Kong sailings through mid-February. Guests on cancelled cruises will also receive full refunds.

In addition, Royal Caribbean has emphasized their rigorous medical protocols that in place to help passengers and crew members who feel unwell while sailing.

Protocols include professional medical treatment; quarantine of unwell individuals from the general ship population; and intensified ship cleaning, air filtration, and sanitization procedures.

Royal Caribbean will be assessing developments constantly and will update these measures, as needed.

The new screening procedure come on the heels of Royal Caribbean cancelling three cruises due to the coronavirus outbreak.

Video: How to not get seasick on a cruise

In:
Category: 
05Feb2019

Going on a cruise vacation but worried that you might get seasick? Fear not friends, because we have some easy steps to follow to avoid getting the least bit motion sick.

A lot of first time cruisers are worried they might get seasick on a cruise. In reality, getting seasick does not occur all that often and more than likely you will be fine without doing anything.  But if you are worried about the possibility and want to be armed with the right ways to combat this form of nausea, we have some easy to follow tips in this new video.

And if you love this video, we have lots of other great cruise videos to watch on our Royal Caribbean Blog YouTube Channel!

By the way, have you subscribed yet? Be sure to subscribe to our channel and never miss a single episode!

So check out the video and then let us know: What do you do to avoid getting seasick on a cruise?

How Royal Caribbean provides medical care at sea

In:
Category: 
15Sep2015

Royal Caribbean cruise ships provide an advanced level of health care options that you might not be aware of.

Royal Caribbean provided a look at the medical facilities onboard, that can handle minor issues like sunburn or sea sickness, but also heart attacks, severe hemorrhages, heart attacks and respiratory failure.

They vary in size and layout, but all the medical facilities on Royal Caribbean ships meet or exceed the American College of Emergency Physicians’ Health Care Guidelines for Cruise Ship Medical Facilities.

All Royal Caribbean ships carry defibrillators and electrocardiogram machines, as well as digital X-ray equipment.

New ventilators have been installed to handle a range of respiratory treatments, and complete formularies are stocked in the shipboard pharmacies.

Telemedicine enables doctors on board to consult with specialists on shore, as needed, over the Internet.

Royal Caribbean becomes first autism-friendly cruise line

In:
Category: 
20Feb2014

Royal Caribbean has become the first cruise line to be certified as "autism-friendly" by Autism on the Seas.

USA Today is reporting the certification means Royal Caribbean will take specific measures to help its guests with autistic families enjoy their cruise.

Royal Caribbean's entire fleet now has Bronze Level certification, which means it will provide sensory-related toys, autism-friendly modification to youth activities (where appropriate), autism-friendly movies, priority boarding and dietary offerings (including gluten-free and dairy-free).

One tool is a personalized story book folder called a social story that will help explain to autistic children what to expect on a cruise. It covers everything from finding the stateroom to the muster drill, which can be crowded and chaotic. This can help children adapt to the unfamiliar surroundings of a cruise.

Another addition will be autism-friendly movies, which will be offered on any trip with at least five autistic passengers. These films, based on accommodations offered by some land-based theaters, will feature family-friendly films. The lights will not be completely turned off, the sound will be lower and it will be acceptable for guests to talk or walk around during the films..

Royal Caribbean plans to reach silver level certification for each of its ships by the end of the year, which will ensure that all youth staff have received basic awareness training in autism and other developmental disabilities. There are also higher-standard gold and platinum levels.

The certification standards examine several areas, including staff training, youth programs, pre-vacation planning and services, dining and dietary, disability accommodations, guest satisfaction and feedback, and willingness to work with Autism at Sea staff.

Royal Caribbean bans smoking on balconies

In:
Category: 
04Sep2013

Royal Caribbean has joined several other cruise lines in banning smoking on its stateroom balconies as part of a new policy that begins on January 1, 2014.

First reported by Cruise Currents, Royal Caribbean has updated its Smoking Policy on its website specifically banning smoking on balconies, which is in addition to a pre-existing ban on smoking inside a stateroom.  

Smoking is not permitted inside any stateroom and any stateroom balcony. This applies to all stateroom categories onboard. If a guest is in violation of this stateroom policy, a cleaning fee of $250 USD will be applied to their SeaPass® account and may be subject to further action pursuant to the "Consequences Section" of the Guest Conduct Policy.

Anyone caught smoking on their balcony or in their stateroom will be subject to a $250 fee.

There will remain a few designated areas to smoke onboard, which are inside the Casino Royale, outdoor areas of the starboard side of all ships; with the exception of Oasis-class ships that will allow smoking on the port side of the ships.

In the last few weeks, Disney Cruise Line, Cunard & P&O cruise lines all banned smoking on balconies and it seems like Royal Caribbean has joined in the new trend.

Four Royal Caribbean ships receive perfect health inspection score in 2012

In:
11Jul2012

Each year, the Centers for Disease Control conducts surprise government health inspections to make certain that the cruise ships millions enjoy are safe and clean.  Royal Caribbean's Oasis of the Seas, Jewel of the Seas, Serenade of the Seas and Mariner of the Seas all scored a perfect 100 on their test this year.

The Vessel Sanitation Program is run by the CDC and unannounced inspections will occur twice per year in US ports, with a test that grades each ship on a 100 point scale.  The CDC evaluates cruise ships in 42 areas such as adherence to proper food handling, storage procedures, overall galley cleanliness and pool and spa cleanliness.

This is the third perfect score in a row for Oasis of the Seas while the other ships that scored perfectly have also had perfect scores in the past.

Only a small fraction of the dozens of cruise ships inspected each quarter receive a perfect score.  Most infractions are small in nature and are corrected quickly.

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