RCI not interested in making more money ?

[Cez]

Interesting approach by RCI

On our last cruise we spent enough time in the casino to get $600 certificate. Of course we booked another cruise. For simplicity let's say value of $ 1000 so we've paid $400 and our countdown started

Fast forward two months before cruise, I've noticed that difference between our booked balcony and JS is $ 100 pp. Our cabin is still at $ 1000. Quick call to casino customers line with CC in hand to generously contribute an additional $200 (and double our C&A nights ;).

To my surprise I was told that upgrade would cost $800 as I paid only $400. Casino certificate is not considered as a payment and cannot be taken in consideration for an upgrade! 

As you might imagine,  my CC was pushed back into my wallet with the help of my extended finger.

Summary (loose, loose, loose because of this dumb policy

RCI shareholders lost an extra revenue

Crew lost extra gratuities 

We have to wait a bit longer for our "diamonds" 

[Boston Babe]

I'm not sure how that works but I'm pinging @WAAAYTOOO who may have some advice/information about this. It makes no sense to me, but I don't have a certificate! LOL

[Rose City Cruiser]

If the cruise certificate code has already been applied, I believe it could not be retracted and applied again on a different booking.

[monorailmedic]

I can understand your frustration, and I do find it a bit surprising.  That in mind they're only losing revenue, higher service charges, etc if they can't find someone else to pay cash for that room.  Since higher-cat staterooms and suites tend to fill, it's rather unlikely they'll lose in this case.