Sea Squirrel Posted May 7 Report Share Posted May 7 Has RCCL stopped providing Q&A via FB Messenger. This has always been our go to because they were so quick to answer questions. However, the last few times we've tried using it we haven't received responses. Quote Link to comment Share on other sites More sharing options...
Heymarco Posted May 8 Report Share Posted May 8 How long since you've last used it? I think a year or two ago they outsourced most of their customer service. Quote Link to comment Share on other sites More sharing options...
Sea Squirrel Posted May 8 Author Report Share Posted May 8 I was getting quick responses in early March. We havwn't tried again until the last few days and noticed our questions sit for days. Quote Link to comment Share on other sites More sharing options...
SPS Posted May 8 Report Share Posted May 8 11 hours ago, Sea Squirrel said: I was getting quick responses in early March. We havwn't tried again until the last few days and noticed our questions sit for days Have you tried the DM feature on X (formerly Twitter)? I've always received fairly prompt responses from them on that platform. I last messaged them there that past January and received a response in under two hours. Sea Squirrel 1 Quote Link to comment Share on other sites More sharing options...
Sea Squirrel Posted May 8 Author Report Share Posted May 8 We don't use X / Twitter but thanks for the suggestion. Quote Link to comment Share on other sites More sharing options...
Sea Squirrel Posted May 8 Author Report Share Posted May 8 In all truth, we have been very dissatisfied with Royal's extraneous services/customer service. No replies to FB Messenger and multiple (5) requests from Royal Experiences. We never received a reply. CS has not been great for folks willing to spend the extra money from my POV. Quote Link to comment Share on other sites More sharing options...
Heymarco Posted May 8 Report Share Posted May 8 Just now, Sea Squirrel said: In all truth, we have been very dissatisfied with Royal's extraneous services/customer service. No replies to FB Messenger and multiple (5) requests from Royal Experiences. We never received a reply. CS has not been great for folks willing to spend the extra money from my POV. Social media is not a standard form of intake for Royal Caribbean. Have you tried their 800 number? Quote Link to comment Share on other sites More sharing options...
Sea Squirrel Posted May 8 Author Report Share Posted May 8 It has been the best way to contact CS for the last few years...this is not our first rodeo. If Royal wants to make changes to their contact CS process, no worries but please communicate it. Ignoring your customers is an awful business model. ZBrady 1 Quote Link to comment Share on other sites More sharing options...
Heymarco Posted May 9 Report Share Posted May 9 1 hour ago, Sea Squirrel said: It has been the best way to contact CS for the last few years...this is not our first rodeo. If Royal wants to make changes to their contact CS process, no worries but please communicate it. Ignoring your customers is an awful business model. Their ships are not as full as they claim. Understood but my point was that was never their official customer service method, it was their social media team going above and beyond. It probably got overused and was never designed for support so that's why it stopped. The official support method can be found here. Better yet, use a travel agent! https://www.royalcaribbean.com/resources/contact-us ScottD 1 Quote Link to comment Share on other sites More sharing options...
ScottD Posted May 10 Report Share Posted May 10 On 5/8/2024 at 9:08 PM, Heymarco said: Understood but my point was that was never their official customer service method, it was their social media team going above and beyond. It probably got overused and was never designed for support so that's why it stopped. The official support method can be found here. Better yet, use a travel agent! https://www.royalcaribbean.com/resources/contact-us Exactly- if you look at the website on how to contact them, Messenger is not one of them. It was the Social media team being proactive and helpful, and as convenient as it was, it was not an official avenue of contacting customer service. Quote Link to comment Share on other sites More sharing options...
Sea Squirrel Posted May 10 Author Report Share Posted May 10 Y'all both make great points. I guess we've just gotten used to the ease of messenger. Back to the old phone I suppose haha. ScottD and KristiZ 2 Quote Link to comment Share on other sites More sharing options...
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