Issues with C&A points showing up

[EaVae]

Anyone else having issues getting their points and status to show up on the app/portal? We are getting ready to sail in September, and all of a sudden I am back to pre-gold status on my app with 0 points. I was excited to hit platinum on this upcoming cruise (kind of a noob). All my past cruises are showing up, just not the points. I’ve emailed RC, but haven’t heard anything back yet, and calling requires more time than I can commit during the day. Thoughts? 

[JohnK6404]

Hi @EaVae!

I'm not sure if this is the same issue, but I would try this just in case!

See the second post from @FionaMG in this thread from this past FEB... hopefully this will resolve the issue!

 

"The fix is to log in, go to your profile, delete your C&A number, re-input it and save."

 

 

[mylittleloki]

I'm sorry, this is an old topic, but I am also having the same problem. When you say delete your C&A number, do you mean delete the account (red lettering at bottom in app)? It says I will no longer be able to use their website or anything anymore. Or do you mean just backspace the numbers and re-input?

[AshleyDillo]

3 hours ago, mylittleloki said:

Or do you mean just backspace the numbers and re-input?

This...clear out the field entirely and save it blank. Then edit it again and re-add the number.

[smokeybandit]

You can just delete the last number and re-add it. Just enough to tell the system there was a "change" and it'll refresh it once you save.