RVA_Cruiser Posted February 22, 2023 Report Share Posted February 22, 2023 We have excursions booked through Royal, sailing next Saturday (3/4). Due to some health issues, we may or may not want to do them. DR appointment is on Tuesday, which will have some input. So 1) what is the latest I can cancel through the Cruise Planner and 2) can I cancel once on the ship and still get a refund? Thank you! RCIfan1912 1 Quote Link to comment Share on other sites More sharing options...
billdauterive Posted February 22, 2023 Report Share Posted February 22, 2023 2 days before sailing for the cruise planner, so next Wednesday in your case. I believe 24 hours before the excursion once on the ship, but I'm not 100% on that. RCIfan1912 1 Quote Link to comment Share on other sites More sharing options...
SeekingSun Posted February 23, 2023 Report Share Posted February 23, 2023 I actually canceled on board the day of the excursion and they refunded me everything without penalty. This was in January of this year. RCIfan1912 1 Quote Link to comment Share on other sites More sharing options...
Gabe Posted February 23, 2023 Report Share Posted February 23, 2023 Once you’re onboard, that 24 hours isn’t always hard and fast. The shore tours desk team is pretty flexible last minute, esp if you want to switch v asking for a refund. Ymmv tho. RCIfan1912 1 Quote Link to comment Share on other sites More sharing options...
Bazza Posted February 23, 2023 Report Share Posted February 23, 2023 We were at Labadee last month and had pre-booked jet ski, zip wire and aqua park during Black Friday sales when there were around 50% reductions. When got to the kiosk for the aqua park for our time slot we changed our minds as it looked more 'kiddie' than we thought. We spoke to the guy in the kiosk and just said we won't do it and didn't expect anything back, was our loss of about $12 each I think. Without us asking, RC refunded the booking to our onboard account. Not sure if this is the norm but top marks to RC for that. WAAAYTOOO 1 Quote Link to comment Share on other sites More sharing options...
RVA_Cruiser Posted February 23, 2023 Author Report Share Posted February 23, 2023 Thank you everyone! I'm glad we still have time to make decisions. Quote Link to comment Share on other sites More sharing options...
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