Newbie question: what am I missing on the app?

[Pinky]

Where do I find my cruise documents like my set sail card on the app? When I open it, there’s a little information about my upcoming cruise, but most of it is “coming soon” and won’t be available until I’m onboard. I don’t see anything where my boarding pass and other info would be. Is there more than one app? What am I missing? Thanks!

[Matt]

Are you less than 45 days before your cruise?

You have to be able to check in first before you can see SetSail Pass.

[Pinky]

I leave next week, and am all checked in. I printed out my set sail pass from the website, but can’t seem to find it on the app. Thanks!

[Cactus527]

1. Click on the person icon on the upper right inside the app.

2. Click on View SetSail Pass blue bar at the bottom .

I included a screen grab of what mine shows - I hope this helps!

[Jack805]

If it still doesn't show in the app @Pinky, try signing out and then back in again.

I've had issues where things from my cruise didn't show in the app (including the entire reservation for a recent booking). On rare occasions I've had to delete the app and reinstall it to get things to work, but I've heard from others that they have had to sign out and back in to get updates to show in the app as well.

[Pinky]

Thank you - that helped. I signed out and then signed back in and can now see my Set Sail pass. Thanks!

[Jack805]

Glad you got all squared away @Pinky, hope you enjoy your trip!