MG728 Posted May 25, 2022 Report Share Posted May 25, 2022 Hi All, My check in date is listed as May 25, departing from Rome on July 10. I have watched this board and research closely and was prepared to check in on May 24 at 4pm EST (we live in Boston) to secure the earliest boarding time possible. That was a hours ago at this point and my app has remained at the "check in unavailable" screen; my computer has as well. I also tried right at midnight to see if it made a difference and no change. It's now near 4am EST on May 25- I noticed that it is also 46 days (not 45) from embarkation- do you think our check in date is posted incorrectly in the app? Should I just keep trying? Lastly, we bought the key- do I even need to do any of this to secure an early boarding time? Thanks for everyones help. First time on RC for us. Quote Link to comment Share on other sites More sharing options...
KJ777 Posted May 25, 2022 Report Share Posted May 25, 2022 1 hour ago, MG728 said: Hi All, My check in date is listed as May 25, departing from Rome on July 10. I have watched this board and research closely and was prepared to check in on May 24 at 4pm EST (we live in Boston) to secure the earliest boarding time possible. That was a hours ago at this point and my app has remained at the "check in unavailable" screen; my computer has as well. I also tried right at midnight to see if it made a difference and no change. It's now near 4am EST on May 25- I noticed that it is also 46 days (not 45) from embarkation- do you think our check in date is posted incorrectly in the app? Should I just keep trying? Lastly, we bought the key- do I even need to do any of this to secure an early boarding time? Thanks for everyones help. First time on RC for us. Welcome! It could be a glitch, there's been a lot of posts regarding that. RC's website is known to have issues from time to time. I'd keep checking back on it, definitely understand the frustration! Nothing special to do with the Key, all that information should be in your account. We had it on the cruise we just came back from. I think with the Key you also can get an earlier check in, ours was at 11am. Good luck! Quote Link to comment Share on other sites More sharing options...
CruisingOz Posted May 25, 2022 Report Share Posted May 25, 2022 It could be an app glitch, try via your comuter. If you have the Key, then normally check in at the terminal would be 11am, 11.30 am so you have time to get on board for the MDR Chops lunch. Please chech the Key is still offering lunch as protocols can change ChessE4 1 Quote Link to comment Share on other sites More sharing options...
Papamillz2 Posted May 25, 2022 Report Share Posted May 25, 2022 You may also try logging out of your app and then logging back in. Worked for me when I had that same problem. ChessE4 and CruisingOz 1 1 Quote Link to comment Share on other sites More sharing options...
FireFishII Posted May 25, 2022 Report Share Posted May 25, 2022 You are not the only one having problems. In the no boarding time when checking in? thread, @Nick Gulla said he had called RC and was told that they are having problems with their system. Quote Link to comment Share on other sites More sharing options...
MG728 Posted May 25, 2022 Author Report Share Posted May 25, 2022 Thank you all. Yea I pretty much had tried all the above methods to no avail as well. (Signing out/signing in etc) I’ll just keep try every few hours. I really appreciate everyone’s help. We are taking our younger kids on this trip so I like to try to have pretty solid plans and get stuff done in the morning. Fingers crossed it opens up soon! KJ777 1 Quote Link to comment Share on other sites More sharing options...
FireFishII Posted May 25, 2022 Report Share Posted May 25, 2022 @MG728, go try now. I was able to see my records Quote Link to comment Share on other sites More sharing options...
drjohn4 Posted May 25, 2022 Report Share Posted May 25, 2022 I had the same issue for my check in for Rome. I was all prepared thinking the day on the app was Rome time, but I think the app is changing the check in date to your time zone. It actually opened and allowed me to check in at midnight Rome time the following day. Quote Link to comment Share on other sites More sharing options...
MG728 Posted May 25, 2022 Author Report Share Posted May 25, 2022 Thanks- just tried again, all the ways, still no luck. Just a message that says “check in begins on May 25”. FireFishII 1 Quote Link to comment Share on other sites More sharing options...
Machae Posted May 25, 2022 Report Share Posted May 25, 2022 8 hours ago, MG728 said: Hi All, My check in date is listed as May 25, departing from Rome on July 10. I have watched this board and research closely and was prepared to check in on May 24 at 4pm EST (we live in Boston) to secure the earliest boarding time possible. That was a hours ago at this point and my app has remained at the "check in unavailable" screen; my computer has as well. I also tried right at midnight to see if it made a difference and no change. It's now near 4am EST on May 25- I noticed that it is also 46 days (not 45) from embarkation- do you think our check in date is posted incorrectly in the app? Should I just keep trying? Lastly, we bought the key- do I even need to do any of this to secure an early boarding time? Thanks for everyones help. First time on RC for us. I found that the check in date was for the Rome day/time. You should plan on May 25 at midnight Rome time. Hope that works for you Quote Link to comment Share on other sites More sharing options...
MG728 Posted May 25, 2022 Author Report Share Posted May 25, 2022 I did plan for that time- it would have been 6pm on May 24 EST. I’ve been trying since then. Quote Link to comment Share on other sites More sharing options...
MG728 Posted May 25, 2022 Author Report Share Posted May 25, 2022 Thank you @drjohn4 that would make sense if the app is converting it to EST automatically for me(and the actual check in would be May 26). Maybe 6pm today will work? Quote Link to comment Share on other sites More sharing options...
Machae Posted May 25, 2022 Report Share Posted May 25, 2022 So sorry, I miss spoke early. My check in day was May 11, however, it didn't pop up for me until the afternoon of that day. That was when it turned midnight on the 12th in Rome. My check in day was correct, but the time was adjusted to be the following day in Rome. Quote Link to comment Share on other sites More sharing options...
MG728 Posted May 25, 2022 Author Report Share Posted May 25, 2022 Ahh I see. I appreciate your help in any way- didn’t mean to not come across that way before. (I just thought I wasn’t being clear). Time zones make everything confusing!! Thank you. It seems like later today it will open up! Quote Link to comment Share on other sites More sharing options...
Machae Posted May 25, 2022 Report Share Posted May 25, 2022 50 minutes ago, MG728 said: Ahh I see. I appreciate your help in any way- didn’t mean to not come across that way before. (I just thought I wasn’t being clear). Time zones make everything confusing!! Thank you. It seems like later today it will open up! No worries! Once I read your reply I realized, I wasn't as clear as I could have been Also, I was in the same boat you were and excitedly trying to check in my family of 5 a day before and panicky that it wasn't working. MG728 1 Quote Link to comment Share on other sites More sharing options...
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