MaryCS62 Posted April 26, 2022 Report Share Posted April 26, 2022 So, several months ago, when we booked our upcoming Aug cruise, DH & I were not going to get the deluxe package because we were supposed to be Diamond after our January Anthem cruise so we booked refreshment packages for 4 of us - 2 DD's in 1 room, DH & I in the other, reservations are linked. Unfortunately, stupid positive Covid test for one of our party meant we had to cancel the January cruise, which meant no Diamond status at this time. In the intervening time, I decided that I was going to severely limit my alcohol & high carb intake, but didn't want to fuss with calling for 1 DBP & 1 refreshment for me & the same for the DD's in the other room (one cannot drink, health reasons). So we switched so that DD & I are in one room, DH & other DD in the other so that they could order DBP. DH did it last night, but didn't realize that doing that did not automatically cancel the previously ordered refreshment packages that are still listed for the 2 of them. I went to cancel, but am afraid if I do, I will have to cancel all four, as there does not seem to be an option to just cancel two. I don't want to do that, because we got them at a much cheaper price than they are currently on sale for. Am I stuck calling Royal anyway to do this?? Quote Link to comment Share on other sites More sharing options...
Pooch Posted April 26, 2022 Report Share Posted April 26, 2022 I would think you’d have the option to select which passengers’ refreshment package you want to cancel. But if not, I would suggest calling to avoid any issues. KJones 1 Quote Link to comment Share on other sites More sharing options...
MaryCS62 Posted April 26, 2022 Author Report Share Posted April 26, 2022 2 hours ago, Pooch said: I would think you’d have the option to select which passengers’ refreshment package you want to cancel. But if not, I would suggest calling to avoid any issues. I'm honestly afraid to hit the cancel button, in case it doesn't ask me "are you sure" and just goes ahead & cancels it all Quote Link to comment Share on other sites More sharing options...
Pooch Posted April 26, 2022 Report Share Posted April 26, 2022 Then definitely call & let them make the change for you. Quote Link to comment Share on other sites More sharing options...
twodaend Posted May 12, 2022 Report Share Posted May 12, 2022 @MaryCS62 were you able to get this resolved? Quote Link to comment Share on other sites More sharing options...
MaryCS62 Posted May 12, 2022 Author Report Share Posted May 12, 2022 8 hours ago, twodaend said: @MaryCS62 were you able to get this resolved? Yes, DH called & had the no longer needed package cancelled. Oddly, though, I also had noticed that my Surf & Stream package had disappeared from my purchases & was very upset because I had gotten a very good price. I finally got around to calling them, & it magically re-appeared while I was on the phone (after I had also emailed through the "contact us" page). I did have a copy of my receipt, so not sure what happened there. WAAAYTOOO 1 Quote Link to comment Share on other sites More sharing options...
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