Mark_A Posted September 4, 2021 Report Posted September 4, 2021 I have 4 upcoming cruises, and I can't manage any of them, anyone else having this issue? thanks. dee02554 1 Quote
chodnett Posted September 4, 2021 Report Posted September 4, 2021 Widespread issue. I'm on the phone with Royal about it now. I'm having the same experience as you. The Royal rep said, "everything looks good on my end," and then when I said multiple people are reporting an issue, I was placed on hold and haven't heard back. Mark_A and dee02554 1 1 Quote
SpeedNoodles Posted September 4, 2021 Report Posted September 4, 2021 Like any Royal Caribbean IT issue, give it a few hours and it will self resolve. KristiZ 1 Quote
WAAAYTOOO Posted September 4, 2021 Report Posted September 4, 2021 I couldn’t access many of my cruise planners earlier today. I figured it was a glitch. Will try again later. Quote
dee02554 Posted September 5, 2021 Report Posted September 5, 2021 14 hours ago, SpeedNoodles said: Like any Royal Caribbean IT issue, give it a few hours and it will self resolve. they told me last week by " sept 2 " told my TA the same thing , yeah it's the 5th now Quote
SpeedNoodles Posted September 5, 2021 Report Posted September 5, 2021 5 hours ago, dee02554 said: they told me last week by " sept 2 " told my TA the same thing , yeah it's the 5th now Did you clear your cache, try a different browser or use an icognito browser? I was using the planner fine, even that morning, until someone mentioned the problem here. I logged in, it was grey. Tried again in a few hours and it's back to normal. So, for me anyway, it was only down for a couple of hours yesterday. Quote
dee02554 Posted September 6, 2021 Report Posted September 6, 2021 19 hours ago, SpeedNoodles said: Did you clear your cache, try a different browser or use an icognito browser? I was using the planner fine, even that morning, until someone mentioned the problem here. I logged in, it was grey. Tried again in a few hours and it's back to normal. So, for me anyway, it was only down for a couple of hours yesterday. after it was mention I did try all of the above , I am on one of the serenade / rhapsody cruises early next spring. it took RCI a couple months to get the rooms switched over & it looks like it may take that long to get ready for excursions ( drinks , dining , spa are all available ) , I already know what, ( same as one's canceled from rhapsody ) and only 1 of those is space/guest limited so there is really no hurry we have 162 days but it would be nice to be able to get on to site and dream Quote
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