pepsplace Posted August 26, 2016 Report Share Posted August 26, 2016 Is anyone else having problems getting promotional emails from RC, because of a booked cruise. C&A is telling me there is a computer glitch causing customers with a booked cruise , not to receive emails? Quote Link to comment Share on other sites More sharing options...
DocLC Posted August 27, 2016 Report Share Posted August 27, 2016 I'm receiving them practically daily and I have a couple of cruises booked. Quote Link to comment Share on other sites More sharing options...
dejagatkins Posted August 27, 2016 Report Share Posted August 27, 2016 I receive emails from RC but don't think I get the C&A ones. I'm only Gold level but all I get are RC and they are very frequent. Quote Link to comment Share on other sites More sharing options...
jticarruthers Posted August 29, 2016 Report Share Posted August 29, 2016 Emails from RCI has always been a crapshoot ... often see emails that others that have received that I would have liked to have seen and have received emails related to sailings I was never even booked on ... Quote Link to comment Share on other sites More sharing options...
monorailmedic Posted August 29, 2016 Report Share Posted August 29, 2016 I only get cruise planner confirmation emails. I'm opted in to others, they aren't in my spam, they just never show up. Quote Link to comment Share on other sites More sharing options...
Marc Posted August 29, 2016 Report Share Posted August 29, 2016 I had been in the same situation, only receiving direct emails (such as booking or Cruise Planner confirmations). My thinking was that my private domain email address (hosted on GMail) had somehow ended up getting blocked in Royal Caribbean's internal systems, thus preventing promotional emails from coming through. I then decided to give up trying to fight it, and I started changing my email address with Royal Caribbean to my regular @gmail.com address. Shortly after my cruise in March when I gave Club Royale my @gmail.com address, the mail started flowing... to the original private domain address! I continue to receive promotional emails from both Royal Caribbean generally and also Club Royale. I don't know what kickstarted it, but I have to wonder whether attempting to change my email address did something in their databases to remove a block. Of the promotional emails I am receiving, I'm not getting Crown & Anchor emails. I don't know why those are missing, but I'm happy with what I am getting, especially the Club Royale messages since those tend to be offers for discounted (or even "free") cruises. Quote Link to comment Share on other sites More sharing options...
monctonguy Posted August 29, 2016 Report Share Posted August 29, 2016 Never got one in almost 4 years now with them........ Quote Link to comment Share on other sites More sharing options...
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