Ian T Posted April 9, 2021 Report Share Posted April 9, 2021 I know that at times interactions with the RC service team can come with an element of frustration so I thought I would share an example of where the RC rep showed initiative and flexibility to resolve my query... I booked one of the UK only sailings on the day they became available; however upon browsing the RC web site the very next day (as I am in the habit of doing whilst I await the green light for operations!) I noticed that the sailing was available at the same price but this time with OBC as an added extra. I called RC and explained the situation, asking whether I needed to cancel the original booking under CWC and re-book in order to acquire the OBC. The rep (Christian) advised that the answer was technically yes I did, but as I would then be unable to apply the FCC from the CWC to the same sailing he would see what he could do. After a few minutes he returned and advised that under the circumstances he had obtained authorisation to apply the OBC to my existing sailing, thereby saving me the inconvenience of cancelling/re-booking/dealing with the FCC/etc. Within two minutes of ending the call I received a revised invoice from RC showing the OBC and it was also available on my cruise planner. Way to go Christian, and way to go RC! KristiZ, twangster, whitsmom and 6 others 7 2 Quote Link to comment Share on other sites More sharing options...
twangster Posted April 9, 2021 Report Share Posted April 9, 2021 Time and again it goes to show it never hurts to ask. whitsmom 1 Quote Link to comment Share on other sites More sharing options...
smokeybandit Posted April 9, 2021 Report Share Posted April 9, 2021 10 minutes ago, twangster said: Time and again it goes to show it never hurts to ask. Especially when what you're asking for is something that allows RC to keep it money. Quote Link to comment Share on other sites More sharing options...
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