TXcruzer Posted March 24, 2021 Report Share Posted March 24, 2021 My mind is getting less and less reliable. Am I correct in thinking that under CWC, if Royal cancels your cruise, and you have a non refundable deposit, you are entitled to a refund of the entire deposit? Quote Link to comment Share on other sites More sharing options...
twangster Posted March 24, 2021 Report Share Posted March 24, 2021 CWC is a program that allows you to decide to cancel a cruise up to ~ 48 hours before embarkation. When you exercise CWC you get a 100% FCC. Refund is not an option with CWC unless you booked with a refundable deposit. When Royal cancels a cruise CWC isn't in play. When Royal has cancelled a cruise for the pandemic it's considered a Global Suspension event. With a Global Suspension cancellation different options are available. Typically that has been a refund of cash money paid (such as a credit card payment), OR 125% FCC of any cash money paid OR in some cases the ability to shift that cruise to a future date from a select list of eligible cruises with price protection. CWC and Global Suspension are different and mutually exclusive. CWC is you deciding to cancel the cruise. Global Suspension is when Royal cancels the cruise. If you exercise CWC and you cancel a cruise then Royal announces a Global Suspension cancelation of that same cruise it's too late to go back and ask for Global Suspension to apply to your now cancelled cruise. The second you cancel a cruise with CWC you no longer have a cruise so anything else that is offered is not available to you. Neesa and emmef 2 Quote Link to comment Share on other sites More sharing options...
TXcruzer Posted March 24, 2021 Author Report Share Posted March 24, 2021 8 minutes ago, twangster said: CWC is a program that allows you to decide to cancel a cruise up to ~ 48 hours before embarkation. When you exercise CWC you get a 100% FCC. Refund is not an option with CWC unless you booked with a refundable deposit. When Royal cancels a cruise CWC isn't in play. When Royal has cancelled a cruise for the pandemic it's considered a Global Suspension event. With a Global Suspension cancellation different options are available. Typically that has been a refund of cash money paid (such as a credit card payment), OR 125% FCC of any cash money paid OR in some cases the ability to shift that cruise to a future date from a select list of eligible cruises with price protection. CWC and Global Suspension are different and mutually exclusive. CWC is you deciding to cancel the cruise. Global Suspension is when Royal cancels the cruise. If you exercise CWC and you cancel a cruise then Royal announces a Global Suspension cancelation of that same cruise it's too late to go back and ask for Global Suspension to apply to your now cancelled cruise. The second you cancel a cruise with CWC you no longer have a cruise so anything else that is offered is not available to you. Thanks so much for the clarification and the fine points of cruise with confidence versus global suspension. So I guess my real question is if a cruise is canceled due to the pandemic then I assume your non-refundable deposit is 100% refundable? Quote Link to comment Share on other sites More sharing options...
twangster Posted March 24, 2021 Report Share Posted March 24, 2021 6 minutes ago, TXcruzer said: So I guess my real question is if a cruise is canceled due to the pandemic then I assume your non-refundable deposit is 100% refundable? Yes, as long as you didn't cancel the cruise before Royal cancels the cruise. jticarruthers, Neesa and TXcruzer 2 1 Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.