Web Page Help Posted January 30, 2020 Report Share Posted January 30, 2020 We have a win10 laptop (new) and once we log into the RC website it goes to a blue screen/white dots and nothing opens. Tried 3 browsers, all virus/malware screens clean, what else would cause web site not to open after logging in? Quote Quote Link to comment Share on other sites More sharing options...
SteveinSC Posted January 31, 2020 Report Share Posted January 31, 2020 It was a buggy day for the site. This afternoon I was looking at cruises with a co-worker and when you'd select a date.......dead air. Just a blank screen. Quote Link to comment Share on other sites More sharing options...
Web Page Help Posted January 31, 2020 Author Report Share Posted January 31, 2020 This has been weeks. If we log in using the cruise detail it goes in. If we just “sign in” to the RC site it goes to a blank page. Worked with RC IT, our virus program IT, the tech support where laptop was purchased, etc, etc. All other web sites work fine, it’s just signing in to RC. Quote Link to comment Share on other sites More sharing options...
Baked Alaska Posted January 31, 2020 Report Share Posted January 31, 2020 40 minutes ago, Web Page Help said: This has been weeks. If we log in using the cruise detail it goes in. If we just “sign in” to the RC site it goes to a blank page. Worked with RC IT, our virus program IT, the tech support where laptop was purchased, etc, etc. All other web sites work fine, it’s just signing in to RC. Have you tried an incognito mode? Quote Link to comment Share on other sites More sharing options...
Web Page Help Posted January 31, 2020 Author Report Share Posted January 31, 2020 Yes, tried Incognito Mode and Safe Mode. Quote Link to comment Share on other sites More sharing options...
Baked Alaska Posted January 31, 2020 Report Share Posted January 31, 2020 (edited) Are you using a VPN? If so, try disabling that just to test, then turn it back on. I use three different VPNs, browsers are more picky with one of them than the other. Does not give me peace. Clearing cookies and all that might help, too. Have you tried another device within your wifi? Have you tried this outside of your wifi? Edited January 31, 2020 by Baked Alaska Remembered another vpn i use Quote Link to comment Share on other sites More sharing options...
ellcee Posted January 31, 2020 Report Share Posted January 31, 2020 12 hours ago, Web Page Help said: We have a win10 laptop (new) and once we log into the RC website it goes to a blue screen/white dots and nothing opens. Tried 3 browsers, all virus/malware screens clean, what else would cause web site not to open after logging in? I have to clear cookies as I go with the RC website. Every few pages I clear the cookies. I'm not sure this is the best way but it's the only way to get the site from my laptop. My ipad is 100% fine and I don't have to do any of that. Quote Link to comment Share on other sites More sharing options...
Matt Posted January 31, 2020 Report Share Posted January 31, 2020 Can you post a screenshot of what you see? Quote Link to comment Share on other sites More sharing options...
Web Page Help Posted February 1, 2020 Author Report Share Posted February 1, 2020 We've cleared cookies and cache multiple times. No luck. Below is what we get once we log in. Tried 2 different laptops in Staples, both Win10, and were able to sign in to the RC site with no problem. Really seems to be a setting or something on this particular laptop. Can log into site on iphone, ipad, and older Win7 laptop we still have. Just this laptop. Have used 3 browsers on this laptop (Chrome, Edge, Firefox) and none allow log in to RC. No issues with other sites accessed though. Quote Link to comment Share on other sites More sharing options...
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