I was just informed my son, type 1, and my father, who has a heart issue, would not be allowed on board (June 20th, 2020 sailing date) per CDC restrictions. We were issued a 125% credit with RCCL. According to travel agent, this credit is non-transferable, even in the event my father passes before they lift the restriction. i was a big RCCL fan right up until today. I understand their policy to not let them on the ship, but I do not agree with their policy on the refund. It is like getting credit to a store but you are not allowed to shop there.
One member of our party is leaving on a 2 year service mission for church and will not be able to use his credit. Not making this transferable even within the family is ridiculous.
Common Questions that have arrived from this post:
I gave this information to RCCL. My father is over 70 and a doctor's note would have mentioned his health issues. Regarding my son, on previous cruises, giving that information helped the cruise line be prepared for meeting his needs. Personally, I think travelers being dishonest in these matters is a central problem with the cruise industry gaining the public's trust going forward.
In my first contact with RCCL I was told I would receive a refund. That story changed when the travel agent called RCCL. I don't think everyone is on the same page just yet. We are okay with the credit, but the non-transferable policy with an senior citizen that currently is banned from boarding does not sit right with me. That policy is very unfriendly.